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FreelancerReviews 19,385

4.7

About the Business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
Pakistan
1 review
0 helpful votes
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Excellent service
December 23, 2024

I have an exceptional experience talking with agent Angie. She super fastly address my issue and resolved it.

Date of experience: December 13, 2024
Colombia
1 review
0 helpful votes
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Excelente atención
December 23, 2024

La atención de la asesora fue muy buena, me ayudó en la que necesitaba.

Date of experience: December 13, 2024
Azerbaijan
1 review
0 helpful votes
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Refund payment
December 23, 2024

I solved my payment issue. Thanks for Freelancer team!🙏🏼😍

Date of experience: December 13, 2024
Bangladesh
1 review
0 helpful votes
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Verified by Freelancer
December 22, 2024

It was great having an interview with Russell V. to become a Verified Freelancer on Freelancer.com. He is a gentle person. Throughout the interview process, he was very cordial and assisting.

Date of experience: December 12, 2024
Australia
1 review
0 helpful votes
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Nice and easy
December 22, 2024

Process was clear and straightforward, easy to follow.
No complaints.

Date of experience: December 12, 2024
Bangladesh
1 review
0 helpful votes
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Support Reviews
December 22, 2024

I sincerely appreciate your prompt assistance in resolving my concern regarding the withdrawal and currency exchange issue. Thank you for ensuring that my $400 was exchanged at the same rate of 50,263.89 BDT, as initially charged.

Your effort in addressing this matter fairly and efficiently means a lot, and I am grateful for your support in helping me recover my hard-earned money.

Date of experience: December 12, 2024
Ecuador
1 review
0 helpful votes
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Good Verification Experience
December 22, 2024

This time my experience with verifications, specifically with Russell V was excellent. Russell was friendly, prompt, and helpful.

Date of experience: December 12, 2024
Pakistan
1 review
0 helpful votes
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Perfect Service and Guidance
December 22, 2024

Thanks for brief guidance, Helped a lot all of my queries all clear

Date of experience: December 12, 2024
Canada
1 review
0 helpful votes
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Olivia
December 22, 2024

Olivia was very helpful with resolving my concerns with getting my Freelancer paid his Milestone payments. Much appreciated.

Date of experience: December 12, 2024
Pakistan
1 review
0 helpful votes
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My experience with Freelancer has been overwhelmingly positive. The platform provides excellent tools for managing projects, communicating with clients, and showcasing my skills. The Preferred Freelancer Program has enhanced my visibility and credibility, leading to more exciting opportunities. The customer support team has always been responsive and helpful whenever needed. Overall, Freelancer offers a fantastic environment for freelancers to grow their careers, and I look forward to continuing my journey here. Highly recommended for anyone looking to build or expand their freelancing business

Date of experience: December 12, 2024
AE
1 review
0 helpful votes
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Customer Support Live Chat
December 22, 2024

I've had a good experience with a Freelancer staff named "Andrei M.", They were so helpful with me during the customer support live chat. They were able to resolve my issue that I have been dealing with for a long time.

Date of experience: December 12, 2024
Tunisia
1 review
0 helpful votes
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Nice experience
December 22, 2024

Nice getting verified experience with Russell V.
Very clear questions and it was so helpful

Date of experience: December 12, 2024
Pakistan
1 review
0 helpful votes
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Review against Criselda R.assitancy
December 22, 2024

Criselda R. Provides excellent assistance by actively listening to my questions and responding calmly and thoughtfully. She is truly great at her job!

Date of experience: December 12, 2024
India
1 review
0 helpful votes
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For Reuben
December 21, 2024

He helped me with my request I hope I will get the refund as soon as possible. He was kind and generous 🎀

Date of experience: December 11, 2024
France
1 review
0 helpful votes
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Excellent support
December 21, 2024

The experience was very good. Fast and did everything I asked.

Date of experience: December 11, 2024
Pakistan
1 review
0 helpful votes
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Excellent SUPPORT!
December 21, 2024

Great Experience with a professional staff. I'm very glad to be the part of this platform.

Date of experience: December 11, 2024
Algeria
1 review
0 helpful votes
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I had a great experience with freelancer staff
December 21, 2024

I had a great experience with freelancer staff, his name is Russell V, he was very professional and clear in the information he gave me.

Date of experience: December 11, 2024
Jordan
1 review
0 helpful votes
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Verified by Russell V.
December 21, 2024

I recently went through the identity verification process on Freelancer, and I must say, I was thoroughly impressed. The platform's commitment to ensuring a safe and secure environment is truly commendable. It's clear that Freelancer takes this responsibility seriously, which gives both freelancers and clients peace of mind.

A special shoutout to Russell V., who guided me through the verification process during our meeting. She was incredibly kind, professional, and made the entire experience seamless and stress-free. Her expertise and friendly demeanor turned what could have been a routine task into a positive interaction.

Thank you, Freelancer, for prioritizing safety and for having amazing team members like Russell to support us.

Date of experience: December 11, 2024
India
1 review
0 helpful votes
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Excellent Customer Care
December 21, 2024

I had an excellent experience with customer care! The team was prompt, professional, and very helpful in resolving my issue. They took the time to understand my situation and provided a solution quickly. I truly appreciate their support and would highly recommend their services. Thank you for your great assistance!

Date of experience: December 11, 2024
Turkey
1 review
0 helpful votes
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Withdraw money
December 21, 2024

Magenta S. Responded very quickly and was with me to resolve the issue.

Date of experience: December 10, 2024