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FreelancerReviews 19,928

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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Withdraw Money
June 21, 2021

Very well supporter, appreciate everything hope I get my money in my account soon.

Date of experience: June 21, 2021
India
1 review
0 helpful votes
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Helpful support
June 21, 2021

Avery was extremely kind, patient and helpful. I was coordinating between him and the client from which my payment was stuck, and he stuck through till i was comfortabel that it will get sorted. Thank you again Avery.

Date of experience: June 21, 2021
Malaysia
1 review
0 helpful votes
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The support agent is friendly, polite, quick and clear in response.

Date of experience: June 21, 2021
Pakistan
1 review
0 helpful votes
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Very nice person
June 21, 2021

I love to talk with this support agent. The agent is very supportive and helpful in my case.

Date of experience: June 21, 2021
Australia
2 reviews
0 helpful votes
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Customer Service Merry Go Round
July 21, 2021

Loop, after loop, after new person, after people not reading messages or trying to understand the problem.

Date of experience: June 21, 2021
Viet Nam
1 review
0 helpful votes
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Super fast
June 21, 2021

I love freelancer support. Super fast and helpful!

Date of experience: June 21, 2021
India
1 review
0 helpful votes
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5 stars to Macall.!
June 21, 2021

Macall had contacted me and briefed me abut the Verified membership features. I was little bit skeptical but due to current scenarios I had decided to get Verified. Thanks Macall.

Date of experience: June 21, 2021
India
1 review
0 helpful votes
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Macall told me about the Verified Freelancer plan and its benefits. I was instantly drawn into it and finally ended up purchasing it.

Date of experience: June 20, 2021
Iraq
1 review
0 helpful votes
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Best support team
June 19, 2021

I appreciate your instant response to solve my issue I hoped that freelancer Sayed Mahdi would fix the code and but unfortunately he didn't, without your intervention beside your monitoring for the communication between the freelancer and the customer to take a fair decision

Thanks and good luck

Date of experience: June 19, 2021
Brazil
1 review
0 helpful votes
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Great support team
June 19, 2021

I had a problem with a project that I accepted and the freelancer support attendant help me.
I recommend this site.

Date of experience: June 19, 2021
India
1 review
0 helpful votes
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Thank You Mr Kevin
June 19, 2021

He is great person and help me an solve my problem

Date of experience: June 19, 2021
Pakistan
1 review
0 helpful votes
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Prompt response. Thanks
June 19, 2021

They were very response and solved the issue on time

Date of experience: June 19, 2021
Bangladesh
1 review
0 helpful votes
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Customer Support
June 19, 2021

I work on a few sites, of which my freelancer seems to be the most professional website. Because they value freelancers and clients equally.

Date of experience: June 19, 2021
Egypt
1 review
0 helpful votes
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Hard time
June 19, 2021

It was one bad experience as I've been trying to confirm my phone number for days and it ended up being a problem on the site's end but I am glad that it ended up being solved after all that time.

Date of experience: June 19, 2021
Serbia
1 review
0 helpful votes
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Verification assistance
June 19, 2021

Very quick, on point and accurate. Instructions provided work perfect.

Date of experience: June 19, 2021
Ukraine
1 review
0 helpful votes
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I had concern with my account but Kelvin has resolved with a high service.
I love freelancer support.
Thank you.

Date of experience: June 19, 2021
Bangladesh
1 review
0 helpful votes
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Made me happy
June 19, 2021

Thanks for help. You are the one that every support member should be like

Date of experience: June 19, 2021
India
1 review
0 helpful votes
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I am satisfied from freelance.
June 19, 2021

I am satisfied from freelancer.com. Thanks you all freelancer team.

Date of experience: June 19, 2021
Indonesia
1 review
0 helpful votes
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Another kind of phising
June 18, 2021

I've got hired on message but unfortunately it was just a phising which made me pay some deposit when clicked "accept" button. All Freelance support team were very responsive and my deposit has been refunded to my PayPal account. Thank you so much

Date of experience: June 18, 2021
Serbia
1 review
0 helpful votes
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They solved a withdraw issue of my account very fast.
They replied soon to my request and solved within 2 days
Thanks

Date of experience: June 18, 2021