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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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India
1 review
0 helpful votes
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Very supportive and understood the problem
April 4, 2025

He is Very supportive and understood the problem.
Platform is easy to connect to support. Thank you

Date of experience: March 25, 2025
Bangladesh
1 review
0 helpful votes
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Great Service
March 12, 2025

Andrei helped me too fast, thanks, Andrei. Freelancer.com support is the best.

Date of experience: March 2, 2025
Bangladesh
1 review
0 helpful votes
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Refund
February 14, 2025

Its was good. Really good. He helped me very much with the problem.

Date of experience: February 4, 2025
Georgia
1 review
0 helpful votes
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Olivia is awesome
April 14, 2025

Refunded for an accidental milestone created without an issue. Thanks Olivia

Date of experience: April 4, 2025
Pakistan
1 review
0 helpful votes
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Jonny
April 14, 2025

He has been quite helpful and supportive and provided all guidelines.

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
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Problem solving
March 3, 2025

The support helped me out a bunch with the transaction issue.

Date of experience: February 20, 2025
Bangladesh
1 review
0 helpful votes
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Review for "Danette O"
March 7, 2025

Very helpful and fast response. Wishing you a very enlarged career.

Date of experience: February 25, 2025
France
1 review
0 helpful votes
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Excellent communication
March 7, 2025

My problem was solved quickly and the person was very pro.

Date of experience: February 25, 2025
Pakistan
1 review
0 helpful votes
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Great Assist and good commication
February 19, 2025

Hello Andrei M. Is a great assist me to about my issue he is a very good communication with me

Date of experience: February 9, 2025
India
1 review
0 helpful votes
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Awesome support from Ami
April 2, 2025

The support personnel was very quick and to the point.

Date of experience: March 23, 2025
Brazil
1 review
0 helpful votes
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Excellent service! 😊
February 25, 2025

Excellent service! Attentive service and helped me with my problem.

Date of experience: February 15, 2025
Bangladesh
1 review
0 helpful votes
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Thanks for support
February 22, 2025

About (Lyndon S.) well he was good at solving problem and he was fast

Date of experience: February 12, 2025
Saudi Arabia
1 review
0 helpful votes
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Support
January 29, 2025

Huge thanks to Magenta S. For the full support on the ongoing project under my account

Date of experience: January 19, 2025
Bangladesh
1 review
0 helpful votes
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Xavier B. I am happy for your service
February 27, 2025

Xavier B. Is a good and helpful person. I'm very happy to talk to Xavier B.

Date of experience: February 17, 2025
Canada
1 review
0 helpful votes
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Review
March 2, 2025

Was good. The staff was helpful quick and responsive..

Date of experience: February 20, 2025
Pakistan
1 review
0 helpful votes
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Quick Resolution by Angie
March 6, 2025

Angie was great and was able to rectify the issue I was facing

Date of experience: February 24, 2025
Pakistan
1 review
0 helpful votes
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Criselda was very helpfull
March 11, 2025

Great Experience,very helpful very understanding it was really helpful

Date of experience: March 1, 2025
India
1 review
0 helpful votes
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Very kind and straightforward
February 24, 2025

It was very nice to talk to Russell….very understandable and understanding

Date of experience: February 14, 2025
GB
1 review
0 helpful votes
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Communication with Magenta for support
March 2, 2025

Very very good. Magenta was supportive and attentive and provided reassuring information

Date of experience: February 20, 2025
Pakistan
1 review
0 helpful votes
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Helpful and clear in explaining my doubts
December 14, 2024

It was easy and clear and a good experience. The agent (Angie) was helpful and patiently answered all my questions and helped me clear my doubts. Thank you, Angie.

Date of experience: December 4, 2024