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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,118
value
972
shipping
661
returns
747
quality
979
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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Romania
1 review
0 helpful votes
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Great interview
July 10, 2025

Russel was professional, clear, and friendly throughout the verification interview. He made the process smooth and comfortable. Great experience!

Date of experience: June 30, 2025
Kenya
1 review
0 helpful votes
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Support service
June 5, 2025

Excellent and perfect help tailored to the specific individual in the shortest and quickest response time. Absolutely loved it

Date of experience: May 26, 2025
New Jersey
1 review
0 helpful votes
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Excellent experience with Jonny
May 29, 2025

Jonny asked through questions and provided clear information. Throughout our chat, he was friendly and answered all my questions.

Date of experience: May 19, 2025
Philippines
1 review
0 helpful votes
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Thanks for the assistance, Olivia!
July 6, 2025

I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.

Date of experience: June 26, 2025
Bangladesh
1 review
0 helpful votes
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Hope D. Is a great guy.
May 10, 2025

Hope D. Helps me to resolve my problem soon. I appreciate your working, dear. Thanks for your help, Hope!

Date of experience: May 1, 2025
India
1 review
0 helpful votes
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Stopped Working on the project
May 25, 2025

My freelancer stopped working on the project for several days. My project is greatly delayed. I am highly worried.

Date of experience: May 16, 2025
Pakistan
1 review
0 helpful votes
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Catalina was extremely helpful and friendly. She guided me perfectly and made the entire process very easy and smooth

Date of experience: April 19, 2025
Nevada
1 review
0 helpful votes
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Olivia Did a Great Job!
December 12, 2024

I received an email saying I had not completed a reference for a Freelancer.com individual which I had done. I contacted Freelancer support through chat and was assigned to Oliva. Oliva did an outstanding job with me to find out the problem, research it and confirm that the reference had actually posted including giving me a link so I could make sure the reference posted was the one I had done which it was. Olivia did an excellent job providing superb customer service and it is appreciated.

Date of experience: December 2, 2024
India
1 review
0 helpful votes
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Hope@ Freelancer is great
June 26, 2025

Hope is great at helping and took my matter seriously and escalated to relevant team. I hope now the matter will be resolved.

Date of experience: June 16, 2025
Oman
1 review
0 helpful votes
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Good feeling
May 9, 2025

Xavier is a professional and fast supporter. This guide, with his mastery and quick, professional guidance, makes the audience feel calm and secure.

Date of experience: April 30, 2025
GB
1 review
0 helpful votes
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Great experience
April 12, 2025

Support was really helpful in assigning my preferred freelancer badge. Great communicator as well. I would definitely recommend

Date of experience: April 2, 2025
Pakistan
1 review
0 helpful votes
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Great experience
May 18, 2025

One of the best support in the world. Quick response and explained my query very well and resolved the issue within few minutes.

Date of experience: May 8, 2025
India
1 review
0 helpful votes
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The quick responder
April 25, 2025

Olivia did the best job, she understand what to do in just one message. She confirmed it and fix it in no time.

Date of experience: April 16, 2025
Turkey
1 review
0 helpful votes
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Interview with a staff member
February 15, 2025

I had an interview with the staff member, Russell V. and he was very kind and informative about the process. Thank you very much.

Date of experience: February 5, 2025
Norway
1 review
0 helpful votes
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Amazing dedication for customer support
March 5, 2025

I was sceptical about the outcome of our one particular case, but Freelancer.com way of solving thing was an absolute amazement. Highly recommended platform for 10 years straight!

Date of experience: February 23, 2025
Saudi Arabia
1 review
0 helpful votes
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Helpful Assistance with the Support section
July 12, 2025

I found that the support team was very helpful. The support member was able to pinpoint the problem and deal with it in a timely manner.

Date of experience: July 3, 2025
South Africa
1 review
0 helpful votes
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Great support
April 29, 2025

Helped with moderate time and was very helpful. I got help with all my queries. And now my account is operating as I needed it to.

Date of experience: April 20, 2025
India
1 review
0 helpful votes
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Awesome exeprience with Jonny
December 7, 2024

I had an amazing experience chatting with Jonny! He introduced me to the Rising Star program, provided valuable information, and guided me through the process. I'm thrilled to have been recognized as a Rising Star based on my eligibility.

Date of experience: November 27, 2024
Tunisia
1 review
0 helpful votes
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Mary was clear, professional, and very welcoming during the interview. She made the process smooth and informative—great experience!

Date of experience: May 21, 2025
Ireland
1 review
0 helpful votes
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Quick and professional
April 20, 2025

Handled my issue quickly and without fuss. A pleasure to deal with. Problem was resolved to my satisfaction.

Date of experience: April 10, 2025