The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Russel was professional, clear, and friendly throughout the verification interview. He made the process smooth and comfortable. Great experience!
Excellent and perfect help tailored to the specific individual in the shortest and quickest response time. Absolutely loved it
Jonny asked through questions and provided clear information. Throughout our chat, he was friendly and answered all my questions.
I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.
Hope D. Helps me to resolve my problem soon. I appreciate your working, dear. Thanks for your help, Hope!
My freelancer stopped working on the project for several days. My project is greatly delayed. I am highly worried.
Catalina was extremely helpful and friendly. She guided me perfectly and made the entire process very easy and smooth
I received an email saying I had not completed a reference for a Freelancer.com individual which I had done. I contacted Freelancer support through chat and was assigned to Oliva. Oliva did an outstanding job with me to find out the problem, research it and confirm that the reference had actually posted including giving me a link so I could make sure the reference posted was the one I had done which it was. Olivia did an excellent job providing superb customer service and it is appreciated.
Hope is great at helping and took my matter seriously and escalated to relevant team. I hope now the matter will be resolved.
Xavier is a professional and fast supporter. This guide, with his mastery and quick, professional guidance, makes the audience feel calm and secure.
Support was really helpful in assigning my preferred freelancer badge. Great communicator as well. I would definitely recommend
One of the best support in the world. Quick response and explained my query very well and resolved the issue within few minutes.
Olivia did the best job, she understand what to do in just one message. She confirmed it and fix it in no time.
I had an interview with the staff member, Russell V. and he was very kind and informative about the process. Thank you very much.
I was sceptical about the outcome of our one particular case, but Freelancer.com way of solving thing was an absolute amazement. Highly recommended platform for 10 years straight!
I found that the support team was very helpful. The support member was able to pinpoint the problem and deal with it in a timely manner.
Helped with moderate time and was very helpful. I got help with all my queries. And now my account is operating as I needed it to.
I had an amazing experience chatting with Jonny! He introduced me to the Rising Star program, provided valuable information, and guided me through the process. I'm thrilled to have been recognized as a Rising Star based on my eligibility.
Mary was clear, professional, and very welcoming during the interview. She made the process smooth and informative—great experience!
Handled my issue quickly and without fuss. A pleasure to deal with. Problem was resolved to my satisfaction.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.