The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Xavier B gave great support on a delicate matter. Quick and fast he answered my questions and reassured me on how to progess
I loved how quickly I was helped with my enquiry regarding something on the website
I was having trouble with verifying my address while completing KYC because Freelancerr.com didn't want to approve the bank statement I sent over. So Criselda helped me out in submitting a other type of document. She was kind, and very helpful!
It was nice speaking with the support team. Russell V. assisted me well, and the service was smooth. Highly appreciated!
Excellent service great platform always helps me.support team very helpful and friendly behaviour always.
I have an issue and customer service would send my request to the proper area so I must wait to know if my issue was resolved or not.
It was good and understandable. I can count on their support. I think, if there was a shortcut for support team in main site it will be better
I extend my gratitude to Mr. Russell V for facilitating a comfortable and productive meeting. The discussion was concise, focused, and purposeful, with pertinent and insightful questions raised throughout. Towards the conclusion, I was also provided with valuable information that I found particularly helpful. Thank you for ensuring the meeting was both efficient and impactful.
It was clear fast and highly pleasant and looking forward to keep this trust he has bestowed upon us as good as it should
I am just start using freelancer from some days and i feel its really amazing. Freelancers are nice and customer care also really outstanding
Whenever I have an issue, I contact Freelancer support, and they always help me 24/7. I would definitely give them 10 out of 10.
The customer service representative was very helpful, he helped a lot and thanks about that.
Freelancer was and still the best platform for me.
He communicated effectively and solved the problem i had an issue with the membership and he explained in such a way that was helpful
I had to change my security phone number because I moved to another country, so the guy was very helpful in solving the problem.
The Contest Holder did not respond after awarding me. I asked the Freelancer.com authority to help me receive my payment and resolve the issue. They were very helpful, sending an email to the contest holder to complete the payment process and all the necessary formalities. I am extremely happy now. Thank you, Freelancer.com authority. Love you.
I needed a question answered on live chat and Jake S. Was very helpful to answer my question quickly and in a way that I would understand.
Good and really helpful she helped me so much and I'm thankful for her help... I wish to have more encounters with her due to her usefulness
I'm glad to writing about my experience, with freelancer.com, thank you "Olivia T" to understand and solved my problem.
I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.