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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,118
value
972
shipping
661
returns
747
quality
979
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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Spain
1 review
0 helpful votes
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Great service from Xavier B
May 10, 2025

Xavier B gave great support on a delicate matter. Quick and fast he answered my questions and reassured me on how to progess

Date of experience: April 30, 2025
South Africa
1 review
0 helpful votes
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Quick and Efficient
February 11, 2025

I loved how quickly I was helped with my enquiry regarding something on the website

Date of experience: February 1, 2025
Serbia
1 review
0 helpful votes
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KYC trouble
February 25, 2025

I was having trouble with verifying my address while completing KYC because Freelancerr.com didn't want to approve the bank statement I sent over. So Criselda helped me out in submitting a other type of document. She was kind, and very helpful!

Date of experience: February 15, 2025
India
1 review
0 helpful votes
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Great Support Experience!
March 28, 2025

It was nice speaking with the support team. Russell V. assisted me well, and the service was smooth. Highly appreciated!

Date of experience: March 15, 2025
India
1 review
0 helpful votes
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Excellent team
July 12, 2025

Excellent service great platform always helps me.support team very helpful and friendly behaviour always.

Date of experience: July 2, 2025
India
1 review
0 helpful votes
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I have not contact in outside work and Why are you again talk with team and return me not reply me after I will legal action for freelancer

Date of experience: May 1, 2025
BO
1 review
0 helpful votes
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Still waiting for solution
April 26, 2025

I have an issue and customer service would send my request to the proper area so I must wait to know if my issue was resolved or not.

Date of experience: April 16, 2025
Turkey
1 review
0 helpful votes
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It was good and understandable
May 29, 2025

It was good and understandable. I can count on their support. I think, if there was a shortcut for support team in main site it will be better

Date of experience: May 20, 2025
India
1 review
0 helpful votes
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Appreciation for a Productive Meeting
December 15, 2024

I extend my gratitude to Mr. Russell V for facilitating a comfortable and productive meeting. The discussion was concise, focused, and purposeful, with pertinent and insightful questions raised throughout. Towards the conclusion, I was also provided with valuable information that I found particularly helpful. Thank you for ensuring the meeting was both efficient and impactful.

Date of experience: December 5, 2024
Philippines
1 review
0 helpful votes
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Jonny is the best PFP member
May 17, 2025

It was clear fast and highly pleasant and looking forward to keep this trust he has bestowed upon us as good as it should

Date of experience: May 8, 2025
Cambodia
1 review
0 helpful votes
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Amazing Service
June 18, 2025

I am just start using freelancer from some days and i feel its really amazing. Freelancers are nice and customer care also really outstanding

Date of experience: June 8, 2025
Pakistan
1 review
0 helpful votes
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Review for freelancer support
July 6, 2025

Whenever I have an issue, I contact Freelancer support, and they always help me 24/7. I would definitely give them 10 out of 10.

Date of experience: June 27, 2025
Egypt
1 review
0 helpful votes
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Great experience
May 29, 2025

The customer service representative was very helpful, he helped a lot and thanks about that.
Freelancer was and still the best platform for me.

Date of experience: May 20, 2025
Pakistan
1 review
0 helpful votes
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Amazing work
April 26, 2025

He communicated effectively and solved the problem i had an issue with the membership and he explained in such a way that was helpful

Date of experience: April 17, 2025
Canada
1 review
0 helpful votes
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Change security phone number
March 1, 2025

I had to change my security phone number because I moved to another country, so the guy was very helpful in solving the problem.

Date of experience: February 19, 2025
Bangladesh
1 review
0 helpful votes
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So Happy For resolve My Issue.
February 23, 2025

The Contest Holder did not respond after awarding me. I asked the Freelancer.com authority to help me receive my payment and resolve the issue. They were very helpful, sending an email to the contest holder to complete the payment process and all the necessary formalities. I am extremely happy now. Thank you, Freelancer.com authority. Love you.

Date of experience: February 13, 2025
Michigan
1 review
0 helpful votes
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Great support, friendly, informative
July 12, 2025

I needed a question answered on live chat and Jake S. Was very helpful to answer my question quickly and in a way that I would understand.

Date of experience: July 2, 2025
Kenya
1 review
0 helpful votes
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Olivia freelance agent
June 1, 2025

Good and really helpful she helped me so much and I'm thankful for her help... I wish to have more encounters with her due to her usefulness

Date of experience: May 23, 2025
India
1 review
0 helpful votes
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Thank you, Olivia T
July 13, 2025

I'm glad to writing about my experience, with freelancer.com, thank you "Olivia T" to understand and solved my problem.

Date of experience: July 4, 2025
Philippines
1 review
0 helpful votes
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Thanks for the assistance, Olivia!
July 6, 2025

I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.

Date of experience: June 26, 2025