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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow Mennatullah G.
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I received and email about suspicious activity and my password was changed,, I was so worried and Lyndon S. Helped me very much

Later,, After submitting my bids clients sent me in chat asking for contacting them outside the platform ( on whatsapp,telegram,etc)
So I contacted the contact center "Madeline B." and sent her screenshots from their chats, she checked them and restored my bids,,, she was very helpful,, thanks for her and for the website contact center,, they never fail me

Date of experience: May 7, 2023
Colombia
1 review
0 helpful votes
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Perfect support
May 7, 2023

The interaction was super quick and efficient. Solved completely my problem.

Date of experience: May 7, 2023
India
1 review
0 helpful votes
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Awesome
May 7, 2023

To Whom It May Concern

Stunning alluring ravishing bewitching beguiling exquisite Bonny and utmost beauteous Customer support by the Honrable Customer support officer. I don't know whether the officer was male or female. Anyways 11+ Stars. Thanks alot Freelancer. I wish for everyone's grand success associated with Freelancer. Cheers.

Date of experience: May 7, 2023
India
1 review
0 helpful votes
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Very helpful!
May 6, 2023

Kelly is very professional, cleared all my doubts.

Date of experience: May 6, 2023
India
1 review
0 helpful votes
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Quick and polite
May 6, 2023

I received great support for my query from Kelly, he was polite and quick in helping me.

Date of experience: May 6, 2023
Australia
1 review
0 helpful votes
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Prompt service
May 6, 2023

Kelly was great. Helped me settle my questions and anxiety. Cheers

Date of experience: May 6, 2023
KR
1 review
0 helpful votes
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Good service
May 6, 2023

I have an problem with our project. And this officer (Lyndon S.) give me a good and fast service.

Date of experience: May 6, 2023
Egypt
1 review
0 helpful votes
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Lyndon was very helpful
May 6, 2023

Lyndon was very helpful and I appreciate his efforts and I told him so

Date of experience: May 6, 2023
Egypt
1 review
0 helpful votes
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I had a problem regarding an awarded contest, Kelly respond to my ticket and told me what I need to do.

Date of experience: May 5, 2023
Belarus
1 review
0 helpful votes
Follow Владислав G.
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Very nice
May 5, 2023

Helped quickly and accurately, Kelly is a great guy.

Date of experience: May 5, 2023
Nigeria
1 review
0 helpful votes
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Kelly. V was very helpful
May 5, 2023

I like the fact that kelly. V displayed impressive knowledge on how to solve the issues i had, and was patient while doing it. A well appreciated support.

Date of experience: May 5, 2023
India
1 review
0 helpful votes
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Great person
May 5, 2023

It was a great call, His ask me about my project, and my experience

Date of experience: May 5, 2023
Egypt
1 review
0 helpful votes
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Support rating
May 5, 2023

The support is just so good so experienced thank you.

Date of experience: May 5, 2023
Saudi Arabia
1 review
0 helpful votes
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Experience With Freelancer
May 5, 2023

I like the support canter, they are active and helpful, there UX is friendly.
My experience working with them was good.
I am looking for more project in future.

Date of experience: May 5, 2023
Romania
1 review
0 helpful votes
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Amazing support and assitance!
May 4, 2023

It was wonderful to talk to Chelsea, it has of a great help!

Date of experience: May 4, 2023
India
1 review
0 helpful votes
Follow Niravraj W.
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Supportive staff
May 4, 2023

Overall good experience with freelancer team, very knowledgeable staff.

Date of experience: May 4, 2023
India
1 review
0 helpful votes
Follow Aparna N.
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I had raided a ticket regarding my pending identity verification and payment verification process. I got immediate instructions as to what should be done. Your customer executive Dom provided required assistance to lift the limitation on my account. He was very prompt and gave clear instructions over email. Thank you very much.

Date of experience: May 4, 2023
Indonesia
1 review
0 helpful votes
Follow Mukhamad X.
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Problems are resolved quickly rather than through a ticket. Good communication and fast response.

Date of experience: May 4, 2023
Bangladesh
1 review
0 helpful votes
Follow Fahim L.
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Very good Assistance.
May 4, 2023

Understanding and very much helpful experience with the Support team. "Rox" the name of the assistant helped me very well with my KYC verification.

Date of experience: May 4, 2023
Egypt
1 review
0 helpful votes
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Very good
May 4, 2023

Everything is perfect, but there are two things;
First, you can new service that for Arabic countries because I suffered until my identity verified.
Second, I know you help a lot of people but at lest response fastest than now.
Finally, thanks a lot for helping me

Date of experience: May 4, 2023