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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Assistance with account
May 11, 2023

Kelly was prompt in her responses, polite, and very knowledgeable about the issue. Thank you!

Date of experience: May 11, 2023
Portugal
1 review
0 helpful votes
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Money back / cancel membership
May 11, 2023

The assistance I received was good and precise. Thanks!

Date of experience: May 11, 2023
Nepal
1 review
0 helpful votes
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Save from being fraud
May 11, 2023

I help from being fraud so thanks to freelancer help index

Date of experience: May 11, 2023
Bangladesh
1 review
0 helpful votes
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Verified by Freelancer.
May 11, 2023

He is a great man. I could not speak properly but he explained everything to me. I am grateful to him.

Date of experience: May 11, 2023
Pakistan
1 review
0 helpful votes
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Kevin help me so quickly and I like the way be assist me

Date of experience: May 11, 2023
India
1 review
0 helpful votes
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Freelancer
May 11, 2023

So kind and supportive and It was a great experience.

Date of experience: May 11, 2023
Egypt
1 review
0 helpful votes
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Good Experience
May 11, 2023

He helped me upgrade my profile in a professional and timely way and he offered me as well a free month upgrade to Professional membership.
Thank you

Date of experience: May 11, 2023
BA
1 review
1 helpful vote
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I was recently interviewed by Ms. Chelsea from the Verified Freelancer team, and I can say that the interview was conducted in a very professional and business-like manner. Ms. Chelsea is a well-organized and highly professional person. The experience confirmed for me that Freelancer is a good choice for anyone who has the skills and desires to take the next step in the freelancing business.

All the best!

Date of experience: May 11, 2023
Hong Kong
1 review
0 helpful votes
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Wonderful Experience.
May 11, 2023

Chelsea was very precious about the questions and very much helpful throughout the verification process. I really appreciate the effort done by the freelancer team in ensuring that the top talent is available on he platform and is verified.

Looking forward to a wonderful experience with the platform and good business.

Thanks

Date of experience: May 11, 2023
Australia
1 review
0 helpful votes
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Staff are friendly and the process is well-organised and straightforward.

Date of experience: May 10, 2023
India
1 review
0 helpful votes
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Excellent support from Madeline
May 10, 2023

I'm new to Freelancer and had a number of queries. Madeline was very helpful and helped me clear my doubts.

Date of experience: May 10, 2023
AE
1 review
0 helpful votes
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Nice to talk with you Berry.
May 10, 2023

It is very important process to verify people before working on freelancer platform. Berry is very nice person to talk with.

Date of experience: May 10, 2023
Bangladesh
1 review
0 helpful votes
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Very good assistant
May 10, 2023

I am a professional graphic designer. I am expat in logo design, thumbnail design, banner design, poster design, icon design, Photoshop editing etc.

Date of experience: May 10, 2023
Bangladesh
1 review
0 helpful votes
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A plenty of projects in various skills are available here and a good number of clients around the world.

Date of experience: May 10, 2023
Pakistan
1 review
0 helpful votes
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Freelancing Team Meet - Joey
May 10, 2023

It was good to talk to Joey from Freelancer.com team.

Date of experience: May 10, 2023
Spain
1 review
0 helpful votes
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VERIFICATION INTERVIEW
May 10, 2023

The interview went really well. The staff was not only attentive but also friendly and welcoming. They made me feel comfortable throughout the entire process.

Date of experience: May 10, 2023
Ukraine
1 review
0 helpful votes
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I used freelancer's site for extra and primary work. Currently, I am considering freelancing as my primary work, because I like a flexible schedule and my earnings can be similar or higher compared to work I can find in Ukraine. I like the perspective of finding a big client or organizing my business using small works here. I'm not in a good position in rating because I renewed my work 2 months ago, but I plan to reverse back the rating I had 3 years ago and be a preferable freelancer again. I thing a good specialist can earn 3-5k USD dollars and this is good earnings to start, and this site leaves the possibility to speak with good employers and make the business-wide.

Date of experience: May 10, 2023
Egypt
1 review
0 helpful votes
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Helpful answer from Dom.A
May 9, 2023

Was fast and clear in providing solutions thanks Dom.A

Date of experience: May 9, 2023
Indonesia
1 review
0 helpful votes
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Very friendly and has the best solution for dealing with freelancers who don't speak English. Thanks

Date of experience: May 9, 2023
Egypt
1 review
0 helpful votes
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Barry is the best
May 9, 2023

My interview with Barry was interesting. I thought it'll just be some kind of basic interview, but Barry proved to me that each and every one who has got the verified badge deserved it. Thank you Barry for facilitating this, and wish you all the best.

Date of experience: May 9, 2023