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FreelancerReviews 19,954

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Contest Refund
August 2, 2023

Agent handled the request immediately without issues.

Date of experience: August 2, 2023
Pakistan
1 review
0 helpful votes
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The support team offered useful advice and dealt the matter with a professional approach.

Date of experience: August 2, 2023
Poland
1 review
0 helpful votes
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Chelsea is really nice and understanding person. I hope that all Freelancer stuff is just like her. I`ve had a lots of problems with the language but She was very helpfull and we`ve done it! :) Thank You very much.

Date of experience: August 2, 2023
Pakistan
1 review
0 helpful votes
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Jethro is really helpful
August 2, 2023

I found Jethro really helpful and patient. He helped me sign up for the Verified Freelancer program

Date of experience: August 2, 2023
Mexico
1 review
0 helpful votes
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She is a professional that answer all my questions in a short time and very accurate, thank you for all

Date of experience: August 2, 2023
Bangladesh
1 review
0 helpful votes
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The chat was very helpful for me. I am very happy to meet the support

Date of experience: August 1, 2023
Brazil
1 review
0 helpful votes
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Excellent
August 1, 2023

Excellent service experience, very patient, polite and professional.

Date of experience: August 1, 2023
India
1 review
0 helpful votes
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The KYC staff was really helpful, and I am glad to have interacted with her. Russell V. really helped me to get my KYC completed and verified with all help and support required.

Date of experience: August 1, 2023
GB
1 review
0 helpful votes
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If you ever got stuck in a situation with a client that was actually caused by systemic constrains, you will appreciate a good value support. Well, they now have it here and they are very competent in solving even the weirdes scenario.

Very pleased.

Date of experience: August 1, 2023
Lithuania
1 review
0 helpful votes
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For better support
August 1, 2023

I use freelncer.com for ten years for contests of logos and i dont have any problems before. My last expierence is not good because i register as a new client, post a contest, choose a winner and then i need to get my files from freelancer i need to veryfi email adress, but i dont get any mail to my mail box (i review my whitelist, try to change email address and etc. for hundred times). For this jobs i applied live support, and for my dissapointment i dont get any succesful help from two persons (i dont remember their names). They only ask for whitelist, spam and etc., but dont help me to solve this issue. Third person (Maine M.) from live chat resolve this problem in five to ten minutes.
Maine M. Colleagues could learn from her service

Date of experience: August 1, 2023
KR
1 review
0 helpful votes
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I had a good/fast experience
August 1, 2023

She/He helped me and was so kind :) I asked 2 questions and I got the reply fast :)
Thank you very much :)

Date of experience: August 1, 2023
Turkiye
1 review
0 helpful votes
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Macy M. Is an amazing agent!
August 1, 2023

I had a problem with automatic renewal of monthly subscription and Macy M. Solved it within few minutes. Thanks!

Date of experience: August 1, 2023
Sri Lanka
1 review
0 helpful votes
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Thanks giving to Russell V.
July 31, 2023

She really kept patience and answered for questions and explaining about the works as well.

Date of experience: July 31, 2023
Indonesia
1 review
0 helpful votes
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Overall bad
August 30, 2023

The problem with this platform is they do not really much for freelancers.

Freelancing platform exist to connect client and freelancer and give a secure space for both.
How can it be that client post a job, freelancer accept, client set milestone and freelancer start working.
Freelancer finishes the job, client release the milestone and now the trouble starts for the freelancer. Seems that the client did set the milestone paid from a account from another name. freelencer.com holding the funding of the freelancer that completed the job. Now this could take months to resolve or maybe even closed resulting in the freelancer not getting paid.

Very important logic here, freelancer.com knows from the start that the payment is done from wrong account and still let the freelancer start/finish the job.

For me this resulted in getting removed from the preferred freelancer program, a fine of 20% project fees and 1 month account lock because I asked the client to pay me outside of freelancer.com.

Next problem, I had a client from outside of this platform, who already had funding in freelancer.com and wanted to hire me inside this platform, we naturally we communicated outside the platform as we already did before. Once I finished the job and the client released the milestone freelancer.com decided to lock my fund and asking the client same question over and over again, until it took almost 3 months to finally get my money. This resulting in another ban because I got angry and messaged accordingly.

This platform is by far the biggest out there, personally I hope other platforms will over grow freelancer.com because its a bad place to conduct business.

Date of experience: July 31, 2023
India
1 review
0 helpful votes
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Quick and Crisp
July 31, 2023

Macy M solved very quickly to delete my account. Thanks

Date of experience: July 31, 2023
India
1 review
0 helpful votes
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Outstanding support
July 31, 2023

I had an issue related to payment and Macy M. Resolved it fantastically.

Date of experience: July 31, 2023
Egypt
1 review
0 helpful votes
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Good Call
July 31, 2023

She was easy to talk to and helped me in multiple scenarios.

Date of experience: July 31, 2023
Pakistan
1 review
0 helpful votes
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Funds blockage issue.
July 31, 2023

The experience was very smooth and I have got my funds. Thank you for the support.

Date of experience: July 31, 2023
India
1 review
0 helpful votes
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Russell V, Great Experience
July 30, 2023

It was a great experience, well detailed discussion and glad to ans each

Date of experience: July 30, 2023
Pakistan
1 review
0 helpful votes
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As a new freelancer on Freelancing Platform, I faced a challenge that required support from the platform's team. They responded promptly and showed a great deal of understanding. With their assistance, the issue was resolved quickly, leaving me immensely grateful for their exceptional support. I now feel more confident and look forward to continuing my freelancing journey with them. Highly recommended!

Date of experience: July 30, 2023