business logo of Freelancer

FreelancerReviews 19,955

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow Mahmoud F.
Unfollow Mahmoud F.
Share Review
Report Review

Deposit fees
August 5, 2023

Deposit fees of this project made on the bidding amount of 100USD, while I settled with the client on 30USD only, I need to modify the project budget from 100USD to 30USD and he confirmed.

Date of experience: August 5, 2023
Bangladesh
1 review
0 helpful votes
Follow Samira fairuz S.
Unfollow Samira fairuz S.
Share Review
Report Review

An Average Site
September 4, 2023

My experience of mine with this site is not that much good. I found many scammers who are waiting for innocent freelancers to grab them and take the money out of it. But this organization is doing nothing to prevent those scamers.

Date of experience: August 5, 2023
Pakistan
1 review
0 helpful votes
Follow Laiba A.
Unfollow Laiba A.
Share Review
Report Review

Money refund request
August 5, 2023

Now, I'm waiting for receiving my money back. Customer is very good. And thank you so much for your help.

Date of experience: August 5, 2023
Thailand
1 review
2 helpful votes
Follow Gak M.
Unfollow Gak M.
Share Review
Report Review

DON'T DEPOSIT ON FREELANCER.COM MORE THAN $10!
September 4, 2023

Freelancer.com is dying.
This is the only reason to explain why this website disregards all norms and commits blatant theft.
On the developer's initiative, our contract was terminated, and I requested a refund from Freelancer.com.After that, I received a message from them informing me that my account had been limited and that I needed to verify my identity "to combat financial crime, including anti-money laundering and counter-terrorism financing laws, sanctions laws, and proceeds of crime laws."
They are so intent on stealing other people's money that they cannot comprehend that "to combat financial crime, anti-money laundering, and counter-terrorism financing" should be carried out when they RECEIVE money, not when they are required to return the same amount to the same bank account.
You can easily deposit your money on that site without any restrictions.
Doubts about the purity of your money arise only when you ask to transfer your funds back to the same card,same account.
It is very hard, if not impossible, to get a refund from that marketplace,they will do everything to steal your money.It is NOT possible to verify your own account because when you try to fulfill the questionnaire that freelancer.com is offering,you will always see a red message saying that this information is not enough. After my messages to my site developer where I tell him that cannot get my money back, I received a message from Freelancer's employee,@Avery V., with an offer to pay an additional $99 "to enjoy the benefits of a verified freelancer"...
My advice:never deposit on that site more than $10; they like to pick pockets.

Date of experience: August 4, 2023
India
1 review
0 helpful votes
Follow Vivek A.
Unfollow Vivek A.
Share Review
Report Review

Chelsea did a great job, she is very quick and fast, really helped a lot to me while verifying me. Awesome!

Date of experience: August 4, 2023
Bulgaria
1 review
0 helpful votes
Follow Pavel P.
Unfollow Pavel P.
Share Review
Report Review

Interview with Chelsea
August 4, 2023

Chelsea was very kind and answered all my questions

Date of experience: August 4, 2023
India
1 review
0 helpful votes
Follow Sandeep U.
Unfollow Sandeep U.
Share Review
Report Review

Nice experience with Russell V
August 4, 2023

Thanks for help and support Russell V. Support Provided over freelancer verified is great, explained anything in detail.

Date of experience: August 4, 2023
Malaysia
1 review
0 helpful votes
Follow Jing Yu C.
Unfollow Jing Yu C.
Share Review
Report Review

I had register freelancer account, but don't subscribe anythings. Few days ago I realized they deducted my money automatically and said i had subscribe something, the money deducted is the fees and can't be refunded.

Date of experience: August 4, 2023
Kenya
1 review
0 helpful votes
Follow Faith N.
Unfollow Faith N.
Share Review
Report Review

Helpful
August 4, 2023

It was nice and fantastic for interacting with the support team.

Date of experience: August 4, 2023
Canada
1 review
0 helpful votes
Follow Merrill S.
Unfollow Merrill S.
Share Review
Report Review

The interview started on time and was very straight forward. The questions were clear and concise and the interviewer did an amazing job making me feel comfortable during the whole stage.

Date of experience: August 4, 2023
France
1 review
0 helpful votes
Follow Chakib H.
Unfollow Chakib H.
Share Review
Report Review

Good interview with Rusself
August 3, 2023

Russell demonstrated a remarkable level of professionalism that greatly contributed to my overall comfort throughout our interaction. His adeptness in crafting clear and concise questions further underscored his expertise in the matter. I found his approach to be highly commendable, leaving no room for confusion and instilling a sense of confidence in the exchange. Undoubtedly, his proficiency in communication played a pivotal role in creating a smooth and efficient discourse.

Date of experience: August 3, 2023
Pakistan
1 review
0 helpful votes
Follow Uzair L.
Unfollow Uzair L.
Share Review
Report Review

Wonderful Experience
August 3, 2023

Its been very professional and excellent communication with the staff.

Date of experience: August 3, 2023
Bangladesh
1 review
0 helpful votes
Follow Md asadul X.
Unfollow Md asadul X.
Share Review
Report Review

Lock fund
August 3, 2023

Solved by support system i frequently asked to help me with the information I sent. Support team taken care of my query

Date of experience: August 3, 2023
Oregon
1 review
0 helpful votes
Follow Michael Q.
Unfollow Michael Q.
Share Review
Report Review

Very helpful and informative
August 3, 2023

The call was made on time and the process was made clear. Chelsea was very helpful and polite to me.

Date of experience: August 3, 2023
Poland
1 review
0 helpful votes
Follow Miguel D.
Unfollow Miguel D.
Share Review
Report Review

Comfortable and simple process. Good communication and clarity at all times.

Date of experience: August 3, 2023
Finland
1 review
0 helpful votes
Follow Kalle Elmeri D.
Unfollow Kalle Elmeri D.
Share Review
Report Review

Russel was very professional and asked good questions. Very good to make sure that people are not just scammers trying to make money from companies

Date of experience: August 3, 2023
India
1 review
0 helpful votes
Follow Dharmesh H.
Unfollow Dharmesh H.
Share Review
Report Review

Excellent support, Thanks you
August 3, 2023

Needed to restore my reviews and got it done very fast by Maine M., Thank you so much Maine

Date of experience: August 3, 2023
India
1 review
0 helpful votes
Follow Vanshita E.
Unfollow Vanshita E.
Share Review
Report Review

Excellent
August 2, 2023

He did what i want very happy with the service keep it up

Date of experience: August 2, 2023
Pakistan
1 review
0 helpful votes
Follow Rooha W.
Unfollow Rooha W.
Share Review
Report Review

Best live support
August 2, 2023

Kevin helped me solve my withdrawal problem. He was fast and a great help.

Date of experience: August 2, 2023
Japan
1 review
0 helpful votes
Follow Koutarou V.
Unfollow Koutarou V.
Share Review
Report Review

Good experience
August 2, 2023

Russell V was extremely chatty and helpful during the verified freelancer interview.
The interview was conducted in a friendly and collaborative manner, making the entire process enjoyable and stress-free. :)

Date of experience: August 2, 2023