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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Deposit fees of this project made on the bidding amount of 100USD, while I settled with the client on 30USD only, I need to modify the project budget from 100USD to 30USD and he confirmed.
My experience of mine with this site is not that much good. I found many scammers who are waiting for innocent freelancers to grab them and take the money out of it. But this organization is doing nothing to prevent those scamers.
Now, I'm waiting for receiving my money back. Customer is very good. And thank you so much for your help.
Freelancer.com is dying.
This is the only reason to explain why this website disregards all norms and commits blatant theft.
On the developer's initiative, our contract was terminated, and I requested a refund from Freelancer.com.After that, I received a message from them informing me that my account had been limited and that I needed to verify my identity "to combat financial crime, including anti-money laundering and counter-terrorism financing laws, sanctions laws, and proceeds of crime laws."
They are so intent on stealing other people's money that they cannot comprehend that "to combat financial crime, anti-money laundering, and counter-terrorism financing" should be carried out when they RECEIVE money, not when they are required to return the same amount to the same bank account.
You can easily deposit your money on that site without any restrictions.
Doubts about the purity of your money arise only when you ask to transfer your funds back to the same card,same account.
It is very hard, if not impossible, to get a refund from that marketplace,they will do everything to steal your money.It is NOT possible to verify your own account because when you try to fulfill the questionnaire that freelancer.com is offering,you will always see a red message saying that this information is not enough. After my messages to my site developer where I tell him that cannot get my money back, I received a message from Freelancer's employee,@Avery V., with an offer to pay an additional $99 "to enjoy the benefits of a verified freelancer"...
My advice:never deposit on that site more than $10; they like to pick pockets.
Chelsea did a great job, she is very quick and fast, really helped a lot to me while verifying me. Awesome!
Thanks for help and support Russell V. Support Provided over freelancer verified is great, explained anything in detail.
I had register freelancer account, but don't subscribe anythings. Few days ago I realized they deducted my money automatically and said i had subscribe something, the money deducted is the fees and can't be refunded.
The interview started on time and was very straight forward. The questions were clear and concise and the interviewer did an amazing job making me feel comfortable during the whole stage.
Russell demonstrated a remarkable level of professionalism that greatly contributed to my overall comfort throughout our interaction. His adeptness in crafting clear and concise questions further underscored his expertise in the matter. I found his approach to be highly commendable, leaving no room for confusion and instilling a sense of confidence in the exchange. Undoubtedly, his proficiency in communication played a pivotal role in creating a smooth and efficient discourse.
Its been very professional and excellent communication with the staff.
Solved by support system i frequently asked to help me with the information I sent. Support team taken care of my query
The call was made on time and the process was made clear. Chelsea was very helpful and polite to me.
Comfortable and simple process. Good communication and clarity at all times.
Russel was very professional and asked good questions. Very good to make sure that people are not just scammers trying to make money from companies
Needed to restore my reviews and got it done very fast by Maine M., Thank you so much Maine
He did what i want very happy with the service keep it up
Kevin helped me solve my withdrawal problem. He was fast and a great help.
Russell V was extremely chatty and helpful during the verified freelancer interview.
The interview was conducted in a friendly and collaborative manner, making the entire process enjoyable and stress-free. :)
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.