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FreelancerReviews 19,708

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good support
November 10, 2023

Quick support on chat. Resolved queries quickly. Thank you.

Date of experience: November 10, 2023
Egypt
1 review
0 helpful votes
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Excellent Service!
November 10, 2023

Thanks for the quick action and reversal of dormant account fees. I would not have expected less from freelancer.com. Excellent service!

Date of experience: November 10, 2023
Pakistan
1 review
0 helpful votes
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Best no support guy understand all proper things and done my work.

Date of experience: November 10, 2023
Egypt
1 review
2 helpful votes
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Freelancer.com demonstrates a lack of professionalism, legality, and ethics in their approach to creating and enforcing terms and conditions. This is not the first time I have encountered issues with them, as I previously faced a significant problem that was eventually resolved here on SiteJabber. I have been a member of the site for over three years.

Yesterday I received an email notifying me that my account has been suspended due to offsite activity related to a project that expired two years ago. By "offsiting," they are referring to communication or payment outside of the Freelancer.com platform. The client had indeed made several payments through the Freelancer.com website and they even returned after a few months to make another payment within the platform, if there was any offsiting the client would not have returned. Which shows how illogical the website is. It's actually encouraging ethical freelancers to stop being ethical.

Regarding communication, I always obtained permission from Freelancer.com moderators in projects that required video communication. At that time, video and audio options were not available on the website, and it was customary to inform the responsible moderator and obtain written approval in the chats. Since this project expired two years ago, it is practically impossible for me to search through thousands of messages to locate the approval granted by the website for contacting the client. Even if the suspension is AI generated, this should have happened two years ago directly after the project not two years after.

Additionally, Freelancer.com lacks the technological capability to mark or tag project communications as approved, further complicating matters.

It's worth noting that I had projects where clients failed to make payments and I submitted tickets to Freelancer.com for assistance, but they did not provide any help, despite having evidence of payment verification from the client. Also in my first big problem with them every time I opened a ticket they would close it without responding, until I posted on SiteJabber, then only did they keep the ticket open and actually solved it.

Moreover they bombard me with messages and chats when they try to oversell their products and get me to renew the Annual Preferred Freelancer subscription but when it comes to solving problems they just don't care and their sales team says "it's not our job to solve problems of the website go open a ticket, will you renew the subscription?" Senseless selling.

I have a five-star rating from most clients on the website.

2 years ago
Date of experience: November 10, 2023
Italy
1 review
0 helpful votes
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Magic Freelancer
November 10, 2023

Great experience and very well organised. We had the conversation with Russell V. Keep it up

Date of experience: November 10, 2023
New York
1 review
0 helpful votes
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Great customer service with Criselda
November 9, 2023

Answered my questions with much more patience than I asked them. Congratulations on great customer care.

Date of experience: November 9, 2023
GB
1 review
0 helpful votes
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Answered all my questions perfectly
November 9, 2023

You helped me and answered all my questions perfectly, many thanks and appreciated.

Date of experience: November 9, 2023
Portugal
1 review
0 helpful votes
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US English Exam Refund
November 9, 2023

I just want to say I'm satisfied with the support received by Allie A, regarding the issues I was having.
Thank you.

Date of experience: November 9, 2023
India
1 review
0 helpful votes
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Awesome Help
November 9, 2023

Charis Y. Supported a lot. And I have a very pleasant experience talking to him.

Date of experience: November 9, 2023
California
1 review
0 helpful votes
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Great support
November 8, 2023

Fast and helpful with no unnecessary questions asked

Date of experience: November 8, 2023
South Carolina
1 review
0 helpful votes
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Answered my questions fully leaving no room for question, understood my problem and met me with answers, perfect.

Date of experience: November 8, 2023
Bangladesh
1 review
0 helpful votes
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A very good team
November 8, 2023

I can't say enough about them. They are very very helpful to me. Even when I made a mistake, they gave me a chance. From now on freelancer.com is like a family member to me. Best of luck and thank you very much.

Date of experience: November 8, 2023
North Macedonia
1 review
0 helpful votes
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My experience on Freelancer
November 8, 2023

I have had an extremely positive experience with Freelancer, and I'm delighted with every aspect of the platform. Initially, I had some doubts about venturing into freelancing through this platform, but those reservations quickly dissipated. I realized that Freelancer provides a secure environment where freelancers like myself are protected as long as we adhere to the rules and guidelines.

One of the most reassuring aspects of my experience on Freelancer is the sense of community it fosters. Being part of this platform has allowed me to connect with like-minded professionals, clients, and projects that align with my skills and interests. The support and opportunities available here have made my freelancing journey a fulfilling and rewarding one.

Overall, I'm very happy to be a part of the Freelancer community. It has provided me with a platform to showcase my skills, collaborate with clients from around the world, and build a successful freelancing career. I would highly recommend Freelancer to anyone looking to start or expand their freelancing endeavors.

Date of experience: November 8, 2023
Pakistan
1 review
0 helpful votes
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Russell V. guided me very well throughout the whole process of getting "Verified" badge on freelancer.com. Russell told me every small thing and was very professional and helpful throughout the whole process.

Date of experience: November 8, 2023
Pakistan
1 review
0 helpful votes
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Was very Helpful
November 7, 2023

Was very calm and resolved my issue. I explained the problem. She took a few minutes and came back with a solution.

Date of experience: November 7, 2023
Tennessee
1 review
0 helpful votes
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He laid out the protocols but understood what a customer was going through! N took care of me! Darra R. Definitely needs to get a raise for showing gratitude and working with the customers needs and fulfilling them as well! Thank U Darra R.! Well appreciate for great people such as Darra R! A great human being!

Date of experience: November 7, 2023
Spain
1 review
0 helpful votes
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Thank you Darra
November 7, 2023

Darra has been very patient since I don't speak English well and has resolved all my doubts and concerns. Before her I was served by someone very unpleasant and I thought I had been scammed. Thanks to Darra I have solved all my doubts and I will be able to sleep peacefully today. Thanks Darra.

Date of experience: November 7, 2023
Spain
1 review
0 helpful votes
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It was nice and fast
November 7, 2023

Dahlia immediately understud my need and kindly oriented to me for solving the issue in few minutes.

Date of experience: November 7, 2023
Bangladesh
1 review
0 helpful votes
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Enough Satisfied.
November 7, 2023

It was good. I hoped that I wouldn't have to go to the bank because it's far away from my home. No problem. The support service was helpul.

Date of experience: November 7, 2023
Ghana
1 review
0 helpful votes
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Great Service and Support
November 7, 2023

I have enjoyed using your services and your support staff Charis was very helpful. Thanks very much.

Date of experience: November 7, 2023