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FreelancerReviews 19,701

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Help when needed
January 12, 2024

Awesome job quick and to the point! Fast and efficient someone needs to give them a promotion

Date of experience: January 12, 2024
Texas
1 review
1 helpful vote
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My interview with Freelancer Russell V. was highly inspiring and informative. Russell shared his positive experiences in freelancing, offering practical advice and real-life examples. He provided valuable strategies for everyday challenges, emphasizing continuous learning and growth. The interview included valuable insights into industry trends and resources, making it a beneficial read for new and experienced freelancers. Overall, Russell's optimistic and knowledgeable approach made the interview an enjoyable and valuable resource for anyone in the freelancing field.

Date of experience: January 12, 2024
Pakistan
1 review
0 helpful votes
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I'm a very very good experience with her she is problem-solver

Date of experience: January 12, 2024
Egypt
1 review
0 helpful votes
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Awesome experience
January 11, 2024

The meeting with Russell V was wonderful, he is friendly, deals professionally and focuses on the important points.

Date of experience: January 11, 2024
South Africa
1 review
0 helpful votes
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Efficient and quick
January 11, 2024

Quick response and resolved my issue immediately. Service was friendly and professional.

Date of experience: January 11, 2024
California
1 review
0 helpful votes
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I can not send message
January 11, 2024

I received a message yesterday that I wanted to reply to, but I couldn't send the content I wanted to reply to. Then, I asked the customer for help and they told me that the project had been deleted, so I couldn't reply to the message anymore. Thank you to customer service for helping me

Date of experience: January 11, 2024
Canada
1 review
0 helpful votes
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Great work
January 11, 2024

I appreciate the verification process, and Russell V made it enjoyable, excellent interview!

Date of experience: January 11, 2024
DO
1 review
0 helpful votes
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Good service by reporting users
January 11, 2024

Hello I was working with something and suddenly I just got a message from a user and that user told me to go outside the website and I reported him and in just 5 minutes his account is gone., very good service I love it!

Freelancer is amazing!

Date of experience: January 11, 2024
Florida
1 review
0 helpful votes
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Very easy process to get verified
January 11, 2024

Freelancer.com is great at offering tools to make clients more comfortable in hiring people virtually. I did the Verification process and found it very easy to complete. Russell V was very kind and clear in stating his questions. He was great to speak with.

Date of experience: January 11, 2024
Canada
1 review
0 helpful votes
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Great customer service from Criselda
January 11, 2024

I reached out to customer support and had a live chat with Criselda about a delayed payment. She was very understanding and resolved the issue quickly. Great customer service from her - really appreciate it.

Date of experience: January 11, 2024
Singapore
1 review
0 helpful votes
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Very good
January 11, 2024

Excellent response, everything is explained clearly, rapid turnaround time.

Date of experience: January 11, 2024
Egypt
1 review
0 helpful votes
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This man is awesome and helpful
January 11, 2024

He was really helpful and professional and ready did a great job

Date of experience: January 11, 2024
Egypt
1 review
0 helpful votes
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Excellent
January 11, 2024

I have obtained an excellent service, but I am still waiting for a solution to my issue.

Date of experience: January 11, 2024
Serbia
1 review
0 helpful votes
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Great help
January 11, 2024

Darra was super kind and helpful. It was realy easy communicating with her. She understood my problem and gave me clear instructions.

Date of experience: January 11, 2024
NL
1 review
0 helpful votes
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Concise and helpful support
January 11, 2024

Had a chat session with Allie A. They were friendly, polite, and quick to act on my feedback. Much appreciated.

Date of experience: January 11, 2024
India
1 review
0 helpful votes
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It was great experience to connect with Allie A happy with the way he assist me

Date of experience: January 11, 2024
Pakistan
1 review
0 helpful votes
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Better than the last
January 10, 2024

Good experience, listened completely and offered solutions.

Date of experience: January 10, 2024
Philippines
1 review
0 helpful votes
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Advantage of Verified Freelancer
January 10, 2024

Everything I needed to know was clearly stated, and communication is clear.

Date of experience: January 10, 2024
India
1 review
0 helpful votes
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Solved all issue.
January 10, 2024

Sir, solved all issues and help me lot.thank you sir.

Date of experience: January 10, 2024
New Zealand
1 review
0 helpful votes
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Freelancer penalty...
February 2, 2024

Support said they'd contact my Freelancer over a penalty they're confused about. Hopefully that's what's happening right now!

Date of experience: January 10, 2024