Overview
Freelancer has a rating of 4.7 stars from 19,042 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
The service was great, Kendra Gallienne was very helpful in resolving the issue. Very courteous service.
They asked my matter and taking my evidance details to solve the matter. Immidiate response to my matter.
My experience is beyond surreal, I hired a freelance, made a milestone verified my identity and done all required. They charged my card right away with not problems.
When time came for them to release the money to the freelance after he accomplished his task, they started finding excuses to not do so, they started asking me to upload again the identity verification picture, and did it 3 times, they after 10 days they accepted the identity verification and then they restricted my account, after 3 days they asked to justify a discrepancy between two cards I uploaded, the cards had no discrepancies, were both in my name, and with the same addess as in my ID card and on the same account also on my name and with the same address, one debit and one credit card. The freelance completed his job 10 days ago and I release the milestone since then but only when it was time to give the money they came up wth all the funds origine scruples, they had not scruples about frauds when it was time for them to charge the card.
They are the only fraud here around.
If you are a Freelance better stay away cause you will never know when you will be getting your hardly earned money.
If you are hiring somebody, you use a freelance because your time is required somewhere else, your time worth more than spending hours trying to get to solve the problem of the freelance not get paid. Actually I could have done the work myself with al the time I spent dealing with Freelancer's verification BS.
Last but not least their card verification system, despite the fact they ask you your currency they charge the card in a different currency so they ca charge a 17.19 dollars (in my case) for currency conversion even in a 0.52 dollars verification charge, obviously they forgot to mention that either and also they did the same even though they already added that same fee in the basic receipt so actually charge twice for the same service.
Never again will work with them
My problem resolved with support person name of Kayla B. Very friendly and kind full Support Thanks Kayla B. For your Support Thanks again
I recently had the pleasure of working with Ramir and Russell on the Freelancer platform, and I am delighted to share my overwhelmingly positive experience. Their outstanding support and service truly set a standard that others should strive to achieve.
From the outset, Ramir and Russell demonstrated a level of courtesy and professionalism that surpassed my expectations. Their responsiveness was impressive, addressing my queries and concerns promptly and effectively. It's clear that they are not just experts in their respective fields but also experts in customer satisfaction.
Ramir's attention to detail and depth of knowledge were evident throughout our collaboration. His willingness to go the extra mile to ensure that I felt supported and informed was truly commendable. Whether it was resolving issues or providing valuable insights, Ramir's commitment to excellence was unmistakable.
Russell, on the other hand, showcased an unparalleled dedication to customer service. His friendly demeanor and approachability made the entire experience enjoyable. Russell consistently demonstrated a proactive attitude, ensuring that any potential challenges were addressed before they could become problems.
Together, Ramir and Russell form an exceptional team that reflects the epitome of professionalism and customer-centricity. Their seamless collaboration and dedication to client satisfaction make them an asset to the Freelancer platform. It's not just about completing tasks; it's about creating a positive and memorable experience for clients, and Ramir and Russell excel in this regard.
In conclusion, I wholeheartedly recommend working with Ramir and Russell for anyone seeking top-notch support and service. Their courtesy, professionalism, and commitment to excellence make them stand out in the competitive world of supporto of freelancing. Kudos to Ramir and Russell for setting the bar high and making my experience on Freelancer truly exceptional!
Macall on of the best Freelancer Agent that provides me with the most future that I was looking for a while, Much appreciated your effort.
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Macall has introduced me nicely to the Freelancer Verified Program, answering my queries properly and not forcing anything to me.
I had a pleasent experience as the team asnwered my questions real fast. It was a series of replies and the short timming made it pleasurable.
Great team, very helpful staff one of them is jade, you can trust this people in everithing they are profesionals
Very bad customer service, he did not bother yo check privious records even i asked multiple times and adking same info
Many projects, nice recuiters and an overall very good plateform. I'm freelancing full-time since I discovered this website.
I had an unsolvable inability to re-set my e-mail address, and your Eula solved it instantly. Five stars.
=) She is very well in yor work. Florecen effectively solved the request I made, quickly and pleasantly
It was awesome, had my question answred and hopeing for a solution that i'm sure i'll get due to Nash's hard work!
I'm suffering from a very dangerous client in which Kevin R helped me alot and forward my case to relevent team hopefully this will gonna work well!
"Quick response"
Asked for assistance because I got scammed by an 'employer'. Yevheniia N.
Assisted me right away.
Kendra Gallienne took absolutely no time in resolving the query. It was a great help. Thank you... :)
Thanks for the continued reply and resolve my issue.
Regards
Sunil Kainth
https://www.13creativestudio.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members