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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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My experience with the service was the best I couldve had, Russel V guided me and remained professional throughout our interaction
I had a very positive experience working with Russell V on Freelancer.com. From the start, his communication was clear and timely — he understood exactly what I was looking for and kept me updated throughout the project. His professionalism and technical skills really stood out, and he delivered high-quality work exactly as promised. What impressed me most was his problem-solving ability. When I raised concerns or needed revisions, Russell handled them proactively and made sure the outcome was aligned with my expectations. He was also very patient and open to feedback, which made the collaboration smooth and efficient. Overall, Russell V exceeded my expectations. He delivered on time, maintained a high standard of work, and demonstrated real commitment to the project. I would definitely hire him again and highly recommend him to anyone looking for a reliable, skilled freelancer.
I had a great experience during my verification interview with Russell V. He was professional, polite, and made the entire process smooth and comfortable. He clearly explained each step, asked relevant questions, and ensured everything was verified properly. It felt like a genuine conversation rather than a formal interrogation. I really appreciate the courteous and professional approach — thank you, Russell!
I had a great experience with Russell V. — he was very professional, patient, and truly helpful. He took the time to understand my issue and guided me step by step until everything was resolved. I really appreciate his support and friendly attitude. Thank you, Russell, for your excellent assistance!
I had a great experience with Russell V during my Freelancer Verified Badge interview. She was professional, polite, and made the process smooth and comfortable. Her communication was clear and friendly throughout. Thank you, Russell, for a pleasant and efficient verification experience!
Russel was very friendly and professional. I was a bit Nervous at the start but, he made feel confortable throughout the entire process. Great Job!
I had my profile verification interview with Freelancer a few days ago and the experience was very positive. I was pleasantly surprised that the interviewer took the time to ask me very specific questions about the job position I had held in my previous employment.
This level of detail shows that they take the verification process seriously and value the authenticity of profiles on their platform. The interview was professional and made me feel that my work experience was truly valued. My interview was with Russell. V
It was a pleasure speaking with Russell V. very polite, helpful, and professional. He guided me through the process efficiently. Excellent experience overall!
It was a great experience to talk to Russell V. and get excellent support to activate my verified profile and show the verified badge. Thanks for your awesome collaboration.
Russell V. was really easy to deal with. He made the experience smooth and explained every step. I highly recommend using freelancer.
I had a great experience with Russell v from the Freelancer team. The interview was conducted very professionally, Russell was patient, polite, and made sure I understood every question clearly. I appreciated how she took the time to explain things when needed and made the whole conversation feel natural and comfortable. Her communication skills and professionalism truly stood out, and I left the interview with a very positive impression. Excellent representative and a great example of how interviews should be handled!
Had a super professional and friendly verification interview with Russell V. She made the whole process smooth and welcoming. As a new user, I truly appreciate the guidance. My only concern is that beginners sometimes make unintentional mistakes while exploring the platform. It would be great if such issues were resolved through guidance and support rather than immediate penalties.
I had a negative balance issue with my Freelancer account and reached out for assistance. Ava D. Was incredibly helpful, professional, and patient throughout the chat. She carefully reviewed my account, explained the situation clearly, and resolved the problem quickly by cancelling my membership and refunding the negative balance. I truly appreciate her support and dedication. Highly recommend asking for Ava if you need help!
Great to work on Freelancer.com platform since Feb 2020. Got a lot of experience especially in the filed of design. Helpful and guiding staff like Russell V. Provide carrier oppurtunities to every one equally. Its growing and expanding platform but within some constraints. Feeling proud to work on this platform.
It was a great experience interviewing with Russell V. He was very professional, friendly, and made the conversation comfortable and engaging. His questions were clear and relevant, allowing me to express my skills and experience effectively. I really appreciate the positive and respectful interaction throughout the process. Overall, it was a smooth and encouraging interview experience.
It was a pleasure speaking with Mack. His assistance was outstanding—he guided me through everything with great patience and professionalism.
Truly remarkable.
Was informed of what needed to be done in a courteous and professional manner. Appreciated the assistance and helpful directions given.
Tarting on Freelancer has been swift and inspiring. I've been actively joining professional groups, exploring project opportunities, and learning how to craft competitive bids. The platform offers a wide range of meaningful work and strong potential to build lasting business connections. Each day brings valuable insights, growth, and the chance to turn skills into sustainable income and impactful collaborations.
Russell was very helpful in clarifying the verification process to get my blue badge.
The responses were quicker, and I got my badge after a few hours once I finished the meeting.
The process was very smooth.
I had high expectations from Freelancer, but my experience was frustrating. The platform's support was slow to respond, and I faced issues with messaging clients due to account restrictions. They have disabled my ability to message clients, which is extremely important for securing work. Even after requesting access, it was not restored. This made completing my projects very difficult and stressful. I hope these problems are resolved soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashikur,
We’re truly sorry to hear about the challenges you’ve faced — that’s not the experience we want for our users.
We’ve sent you a private message so we can better understand the situation and help resolve it. Please reply at your earliest convenience so our team can assist you further.
Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.
We look forward to hearing from you soon.