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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Great freelancer assistant helped my completely as per my profile identification issue i was facing through submitting my docs but still did not get approval form identification center
The guy was very good, speak very beautifully. Thanks for solving my problem once again...
I needed to authenticate my card. My bank charged me in local currency but the system required me to enter the bill in USD. Then go in touch through the chat in easy steps. It was fantastic chatting. My issue was resolved within minutes after providing proof of the transaction. Great communication. I did not have to wait for hours.
The Customer Support of freelancer.com is always readily available to help me solve my (fund withdrawal) concerns. The agents (like Katie R.) are very patient and kind. Solutions to my corncerns are prompt.
Lyndon was very poilet and resolved my issue instantly. I believe he is one of the best customer service person to ever resolve an issue for me.
He was very helpful. He helped me to do my project in perfect way. I was not able to make this project.
Nice to talk and easily understand my problem and issue's thanks for the help and quick response thanks so much again
In my experience
The website took time to respond but the help provided was worth the wait.
Katie R.
She helped a lot was polite, quick, and responsive.
She had replied to each of my query with patience.
Thanks a lot team
Straight to the point in answering my question. Fast and accurate
I really appreciate her help. For I am a new freelancer and need to clarify things.:)
KUDOS Katie R.
I had a problem with my account and Tory C. Provided me a great service.
He knows what he is doing. He showed a good understanding of the problem.
One of my peers made a mistake and agree without anyone else´s consent to pay for a fee that was too expensive. We kindly asked Katie to help us refunding the money and so she did.
Josie G. Is a great member of support team. He is very friendly in communication. Help me very much. Thanks.
Good experience, helped me, sort out the problem, thank you so much...
But i think there should be an option where we can block someone from directly hiring freelancer from their profile
Very interesting and worth while experience. Customer service was very prompt and informative.
Would recommend Freelancer.com to others.
Very fast customer service response, very impressed. They actually corrected an error that I had made, which saved me a significant amount of money and time. Thank you team!
It was really good service from Martha. I had so many questions and I am sorry I bombarded her with many many questions! :) but she politely and kindly answered all my queries and I am so so happy with CS :)
I appreciate your great help and solving my problem, you did something i was worrying about, and now I'm satisfied.
By your help agent Carmen A.
Marina responded my question about the verification account and the refund of the money and I think she helped me
Eric was very useful to me, He listens carefully to whatever issue you have and will give time to try to his best to get you any possible solution to the issues you have.
Great Support
Carmen A. She is one the best support agent. She did great favor for me. I was in tense because some funds were locked by client the project was already completed but suddenly funds gone under pending funds. She just refund me project fees and promise to give more favor in future f this issue wont be resolved.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.