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FreelancerReviews 19,925

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Bahrain
1 review
0 helpful votes
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Katie R.
October 22, 2018

Great freelancer assistant helped my completely as per my profile identification issue i was facing through submitting my docs but still did not get approval form identification center

Date of experience: October 20, 2018
India
1 review
0 helpful votes
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Satisfied
October 22, 2018

The guy was very good, speak very beautifully. Thanks for solving my problem once again...

Date of experience: October 20, 2018
Ghana
1 review
0 helpful votes
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Swift solution
October 22, 2018

I needed to authenticate my card. My bank charged me in local currency but the system required me to enter the bill in USD. Then go in touch through the chat in easy steps. It was fantastic chatting. My issue was resolved within minutes after providing proof of the transaction. Great communication. I did not have to wait for hours.

Date of experience: October 20, 2018
Philippines
1 review
0 helpful votes
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The Customer Support of freelancer.com is always readily available to help me solve my (fund withdrawal) concerns. The agents (like Katie R.) are very patient and kind. Solutions to my corncerns are prompt.

Date of experience: October 19, 2018
Colorado
1 review
0 helpful votes
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Fast and Easy to talk to.
October 21, 2018

Lyndon was very poilet and resolved my issue instantly. I believe he is one of the best customer service person to ever resolve an issue for me.

Date of experience: October 19, 2018
PS
1 review
0 helpful votes
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Very great support
October 21, 2018

He was very helpful. He helped me to do my project in perfect way. I was not able to make this project.

Date of experience: October 19, 2018
Pakistan
1 review
0 helpful votes
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Goos responce
October 21, 2018

Nice to talk and easily understand my problem and issue's thanks for the help and quick response thanks so much again

Date of experience: October 19, 2018
India
1 review
0 helpful votes
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Late but still there!
October 21, 2018

In my experience

The website took time to respond but the help provided was worth the wait.

Katie R.

She helped a lot was polite, quick, and responsive.

She had replied to each of my query with patience.

Thanks a lot team

Date of experience: October 19, 2018
Philippines
1 review
0 helpful votes
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KUDOS to Katie R.
October 21, 2018

Straight to the point in answering my question. Fast and accurate
I really appreciate her help. For I am a new freelancer and need to clarify things.:)
KUDOS Katie R.

Date of experience: October 19, 2018
Canada
1 review
0 helpful votes
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Great Service
October 18, 2018

I had a problem with my account and Tory C. Provided me a great service.
He knows what he is doing. He showed a good understanding of the problem.

Date of experience: October 18, 2018
Egypt
1 review
0 helpful votes
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Great service
October 18, 2018

One of my peers made a mistake and agree without anyone else´s consent to pay for a fee that was too expensive. We kindly asked Katie to help us refunding the money and so she did.

Date of experience: October 18, 2018
Bangladesh
1 review
0 helpful votes
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I am fully satisfied by support
October 18, 2018

Josie G. Is a great member of support team. He is very friendly in communication. Help me very much. Thanks.

Date of experience: October 18, 2018
India
1 review
1 helpful vote
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5star
October 18, 2018

Good experience, helped me, sort out the problem, thank you so much...
But i think there should be an option where we can block someone from directly hiring freelancer from their profile

Date of experience: October 18, 2018
Israel
1 review
0 helpful votes
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B2B Mi WebMaster
October 18, 2018

Very interesting and worth while experience. Customer service was very prompt and informative.

Would recommend Freelancer.com to others.

Date of experience: October 18, 2018
GB
1 review
0 helpful votes
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Could have asked for more
October 18, 2018

Very fast customer service response, very impressed. They actually corrected an error that I had made, which saved me a significant amount of money and time. Thank you team!

Date of experience: October 18, 2018
India
1 review
0 helpful votes
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Martha was excellent
October 18, 2018

It was really good service from Martha. I had so many questions and I am sorry I bombarded her with many many questions! :) but she politely and kindly answered all my queries and I am so so happy with CS :)

Date of experience: October 17, 2018
Egypt
1 review
0 helpful votes
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An appreciation for your help
October 18, 2018

I appreciate your great help and solving my problem, you did something i was worrying about, and now I'm satisfied.
By your help agent Carmen A.

Date of experience: October 17, 2018
Mexico
1 review
0 helpful votes
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Thanks for the help, Marina
October 18, 2018

Marina responded my question about the verification account and the refund of the money and I think she helped me

Date of experience: October 17, 2018
Kenya
1 review
0 helpful votes
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Great Experience with Eric
October 18, 2018

Eric was very useful to me, He listens carefully to whatever issue you have and will give time to try to his best to get you any possible solution to the issues you have.

Great Support

Date of experience: October 17, 2018
1 review
0 helpful votes
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Great Support Agent
October 18, 2018

Carmen A. She is one the best support agent. She did great favor for me. I was in tense because some funds were locked by client the project was already completed but suddenly funds gone under pending funds. She just refund me project fees and promise to give more favor in future f this issue wont be resolved.

Date of experience: October 17, 2018