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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,104
value
961
shipping
657
returns
743
quality
968
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Kenya
1 review
0 helpful votes
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Very Fast Response
May 7, 2024

I had issues with withdrawal and Magenta S really helped me. Thank you.

Date of experience: April 22, 2024
RU
1 review
2 helpful votes
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My disappointment with Freelancer.com has raised after my withdrawal request was cancelled by Freelancer.com because my employer's account was suddenly placed under review.

Their reasoning:
Your funds are temporarily put on-hold while we are verifying details of your employer as they are currently facing some account issues with the site. We do understand that the funds were already released to your account as a payment for the project. However, we have a specific department within our organization that validates user accounts and the transactions made to and from. The funds will only be available for withdrawal once their account issue has been settled. Further details regarding the account issues of your employer can no longer be disclosed as only the proper department conducting the verification process has access to that information. We recommend to contact and advise them to visit the Verification Center for them to settle their account issues. If you are unable to contact your employer, we can also send an email to them upon your request.

My frustration:
Why am I held responsible for my employer's account issues? Am I considered to be guilty for working with them? It's not my business what on earth is wrong with their account. A fat lot I care about it! It's their account! Not mine! I'm not asking why they are currently facing an account issue and I'm not interesting in any further details regarding their account. My honestly-earned funds are put on-hold. That is my only concern! Why are you holding me hostage in this situation? Why do I have to suffer from my employer's own problems? How do their own problems relate to me? They paid me for my programming services. They were happy with the result and gave me a 5-star rating. So, the money is mine now. Not theirs! I've earned that money! So what is all this fuss about? I'm not going to put up with this ignorant attitude towards me. It's against all rules! How can I possibly work under such conditions?

P.S. I've seen similar complains at http://www.sitejabber.com/reviews/www.freelancer.com#300 and at http://www.sitejabber.com/reviews/www.freelancer.com#21

P. P.S. As stated in their terms and conditions of service:
Freelancer.com, in its sole discretion, may place a hold on any or all of the payments you receive when Freelancer.com believes there may be a high level of risk associated with you, your Account, or any or all of your transactions.

Date of experience: February 9, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Web P., my name is Marcus and I'm from Freelancer.com. I can feel how disappointing it is not to receive your earned funds after rendering your services to your employers. To ensure our marketplace is as safe as possible for all our users, we need to ensure we have the appropriate safety measures and verification methods in place. I would like to look into this and be able to resolve this as soon as possible. Please send me an email at marcusc@freelancer.com with your username and ID of project involved. I will personally look into your issue and resolve it as best as I can. I shall await to your email.

Egypt
1 review
0 helpful votes
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Nice help
April 27, 2024

Macy M. Help me a lot,
Thank you very much for you

Date of experience: April 17, 2024
Bangladesh
1 review
0 helpful votes
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Jonny is one of the Best
April 27, 2024

It's a great experience to be a Preferred Freelancer. Jonny is best.

Date of experience: April 17, 2024
Egypt
1 review
0 helpful votes
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A very helpful review and excellent service
November 23, 2023

The agent name is Magenta S. The service was exceptional and he helped me as I needed

Date of experience: November 23, 2023
Bahrain
1 review
0 helpful votes
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Fast support
October 28, 2023

I had a question about privacy of my profile and got quick reply which meets my expectations

Date of experience: October 28, 2023
Pakistan
1 review
0 helpful votes
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Query regarding fund withdrawal
August 25, 2021

My query was related to funds withdrawal and support team very well explained the matter to me.

Date of experience: August 25, 2021
Argentina
1 review
0 helpful votes
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A super nice girl
January 11, 2023

Chelsea was super kind and professional, I enjoyed or conversation and all the help she gave me!

Date of experience: January 11, 2023
India
1 review
0 helpful votes
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I was nice
July 3, 2022

It was good and easy, Chelsea is incredible throughout out the process and I highly recommend her

Date of experience: July 3, 2022
Canada
1 review
0 helpful votes
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Quick and Accurate Responses
December 31, 2021

Jam was quick in assisting me with my query, and accurate in solving the needed update. Thanks!

Date of experience: December 31, 2021
Florida
2 reviews
0 helpful votes
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Customer Service
October 14, 2021

We were able to iron out our differences, which gave to me a better experience with Freelancer!

Date of experience: October 14, 2021
Ghana
1 review
0 helpful votes
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Freelancer customer experience
October 14, 2021

The customer service is top notch, and as a client, I feel very secure on the platform

Date of experience: October 14, 2021
India
1 review
0 helpful votes
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She helped me a lot
October 9, 2018

I needed help with my funds withdrawal and she helped me urgently to get my finds withdrawn...

Date of experience: October 8, 2018
India
1 review
0 helpful votes
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Thank u so much
November 2, 2021

Thank u so much for your valuable help. You are very helpful person. Nice to meet you

Date of experience: November 2, 2021
Canada
1 review
0 helpful votes
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Perfect
June 5, 2023

Smooth and fast, answered al my question that it was in my mind at the time :)

Date of experience: June 5, 2023
Chile
1 review
0 helpful votes
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Wonderful
January 15, 2023

Freelancer is easy to understand and there are so many opportunities to show us as a professional

Date of experience: January 15, 2023
Brazil
1 review
0 helpful votes
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Perfect
April 26, 2021

Hayley was the one who helped me, it was fast and a clean conversation. I'm really happy!

Date of experience: April 26, 2021
Turkey
1 review
0 helpful votes
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My problem is solved
December 21, 2020

He solved my problem in a short time, and he provided me with lots of useful information

Date of experience: December 21, 2020
Hungary
1 review
0 helpful votes
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Perfect and quick support
December 1, 2022

Thanks a lot for Jones about the perfect explanation and help. I got answers for every question.

Date of experience: December 1, 2022
Pakistan
1 review
0 helpful votes
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Dear Joey C. Thank you so Much
April 17, 2023

I have issued with my identity verification, He is able to solved my Issue. It really Appreciated

Date of experience: April 17, 2023