Freelancer has a rating of 4.7 stars from 19,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had issues with withdrawal and Magenta S really helped me. Thank you.
My disappointment with Freelancer.com has raised after my withdrawal request was cancelled by Freelancer.com because my employer's account was suddenly placed under review.
Their reasoning:
Your funds are temporarily put on-hold while we are verifying details of your employer as they are currently facing some account issues with the site. We do understand that the funds were already released to your account as a payment for the project. However, we have a specific department within our organization that validates user accounts and the transactions made to and from. The funds will only be available for withdrawal once their account issue has been settled. Further details regarding the account issues of your employer can no longer be disclosed as only the proper department conducting the verification process has access to that information. We recommend to contact and advise them to visit the Verification Center for them to settle their account issues. If you are unable to contact your employer, we can also send an email to them upon your request.
My frustration:
Why am I held responsible for my employer's account issues? Am I considered to be guilty for working with them? It's not my business what on earth is wrong with their account. A fat lot I care about it! It's their account! Not mine! I'm not asking why they are currently facing an account issue and I'm not interesting in any further details regarding their account. My honestly-earned funds are put on-hold. That is my only concern! Why are you holding me hostage in this situation? Why do I have to suffer from my employer's own problems? How do their own problems relate to me? They paid me for my programming services. They were happy with the result and gave me a 5-star rating. So, the money is mine now. Not theirs! I've earned that money! So what is all this fuss about? I'm not going to put up with this ignorant attitude towards me. It's against all rules! How can I possibly work under such conditions?
P.S. I've seen similar complains at http://www.sitejabber.com/reviews/www.freelancer.com#300 and at http://www.sitejabber.com/reviews/www.freelancer.com#21
P. P.S. As stated in their terms and conditions of service:
Freelancer.com, in its sole discretion, may place a hold on any or all of the payments you receive when Freelancer.com believes there may be a high level of risk associated with you, your Account, or any or all of your transactions.
It's a great experience to be a Preferred Freelancer. Jonny is best.
The agent name is Magenta S. The service was exceptional and he helped me as I needed
I had a question about privacy of my profile and got quick reply which meets my expectations
My query was related to funds withdrawal and support team very well explained the matter to me.
Chelsea was super kind and professional, I enjoyed or conversation and all the help she gave me!
It was good and easy, Chelsea is incredible throughout out the process and I highly recommend her
Jam was quick in assisting me with my query, and accurate in solving the needed update. Thanks!
We were able to iron out our differences, which gave to me a better experience with Freelancer!
The customer service is top notch, and as a client, I feel very secure on the platform
I needed help with my funds withdrawal and she helped me urgently to get my finds withdrawn...
Thank u so much for your valuable help. You are very helpful person. Nice to meet you
Hayley was the one who helped me, it was fast and a clean conversation. I'm really happy!
He solved my problem in a short time, and he provided me with lots of useful information
Thanks a lot for Jones about the perfect explanation and help. I got answers for every question.
I have issued with my identity verification, He is able to solved my Issue. It really Appreciated
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi there Web P., my name is Marcus and I'm from Freelancer.com. I can feel how disappointing it is not to receive your earned funds after rendering your services to your employers. To ensure our marketplace is as safe as possible for all our users, we need to ensure we have the appropriate safety measures and verification methods in place. I would like to look into this and be able to resolve this as soon as possible. Please send me an email at marcusc@freelancer.com with your username and ID of project involved. I will personally look into your issue and resolve it as best as I can. I shall await to your email.