FreedomPopReviews 190

Be very careful if you plan to start a Freedompop account. This plan is for extremely light cell users. Before you know it, they are charging you $20 dollars for only 1GB of data. They nickel and dime you on everything, so cell plan isn't free at all. You pay for voice mail also.

If you look at the monthly charges that they tack on without your permission, you are paying double what you would pay on any other low cost cell plan for subpar coverage and zip/nada customer service. And they lock the phone for 6 months.

Really think this through because it is not a free cell unless you leave it in your car and use it to dial 911 or call for a tow only. Anything else uses up the 500mb of data really fast and then the phone is shut down unless you agree to pay $25 per month for 2GB of data and voice mail (voice mail uses data).

Check out Cricket, Boost Mobile, Metro PCS, etc. You get a lot more for your money else where and the phone will work. I can't tell you how many times this phone goes dead, or won't work.

Poor phone service (at one point I wasnt able to make calls) but great texts as long as you don't send photos. My friends are telling me that sending them pictures through their port has ruined their phones. They also take advantage of your account and don't inform you of changes or charges. I went from 500mb to 300mb to 200mb without warning. I'm not sure how long they will be able to carry on this way, but it doesn't seem like long. I guess for free they think people will put up with it.

Recently they charged my cc for 0.01 the amount when I see it i called and complain they told me that in customer service ido not have any service with them but they charge the credid car to see if it was still active? How a company can charge 0.01 to customers who does not have service? Do they do the same to all of them? Why? Is it so bad that no body wants the service? Do they do the same to all people and may be not every one check their statement?. I don not know how many customers or the information of how many people do they have but to do that is abusive specially if the company knows that person is not a customer. If they charge 0.01 (unauthorized charges) to ******* people who they have their information they can make one hundred xtra with out authorization. 0.01 is nothing but a serious company shouldn't charge u nothing knowing they do not give u the service. To. See if my car was still active? Are they playing with customers information?

I bought a FP phone for a homeless friend. Since he has extremely limited funds I turned off the automatic refill off. To do that I had to "deposit" with them $5. After the first month my friend turned off the $6 enhanced voice option. From that time on he was unable to make calls. He still should have had his 500 free texts. Texting died out in short order and he received a notice he had to buy more data before he could use the phone. I called FP up to find out what happened to the free 200 minutes and 500 texts. They told me their voice and text ran on the internet and when your free 500 MB of data was used up you had to buy more to use your "free phone and texts. By this time they had already confiscated the $5 I had to deposit with them. When I called to complain I was not allowed to speak with any supervisory personnel. They refunded the $5 they stole but refuse to reimburse me for the phone until they got it back. They promised to send a call tag for shipping but 3 weeks later it's not here. If someone reads this and still buys from these scammers beware! Their whole system in still in beta. That means a bug factory. I'm filing a complaint with BBB as well as the Washington Att. Gen. This outfit is nothing more than a pack of thieves. If they were close enough I'd find one of them and shake them upside down until my money came out of their thieving pockets.

Our daughter gave us her old i-Phone 5s that was coded for Sprint. We wanted to port over our T-Mobile number to use on the Freedom Pop service. After four days of phone calls and e-mails it seemed no one we talked to or who wrote to us had a clue about how to do this. We were charged a total of $109.97, $9.99 of which was promptly refunded.We were sent a package of unknown contents (opened it to see but there were 2 boxes of indeterminate contents which we left unopened and the outer shipping box re-sealed). Disappointed, dismayed and disgusted, we cancelled everything and got an e-mail acknowledging the cancellation. I am now writing a postal letter to the company requesting a full refund for services not rendered.

This horrid company sold me a "refurbished" iphone with a 30 day money back guarantee, and battery was 79% depleted. Within 2 days I complained and requested a refund. They assured me that a good-working replacement iphone with a good battery would be shipped. The replacement was worse than the original. After many, many emails I finally received an email acknowledgement that I was entitled to a refund, and that a prepaid return would be issued. After returning the phone I was informed that the length of time had elapsed and they would not issue a refund. So, they have the phone, and I have nothing. To add insult to injury, they proceeded to charge my credit card for a year's service, months after I made the return. Not only do I not have a phone but there is no phone number associated with my account. I have hundreds of emails from FreedomPoop, many of which contradict previous ones. This company is clueless where it pertains to cell phones or the public.

Deceptive business practices. Fraudulent charges, false claims, inferior service, complete lack of support. This is an abomination of a cell phone provider. It is a cell phone provider from hell. It's fine to vent here, but the Attorney General of California needs to be contacted with your pertinent information.

Kamala D, Harris, Attorney General
Public Inquiry Unit
P. O. Box *******
Sacramento, Ca. *******-2550
*******360
*******225

I am not saying that you should never use this service... what I'm saying is that you pay $20/mo... and you'll get what you are putting into it. If all you can afford is what they can provide for cell service then subscribe but don't expect their customer service to do anything. Expect to spend hours on the phone, only to get somebody who will hang up on you, or just transfer you. I work in a call center for a bank, so I know how the game works.