We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation
  • Bookmark

    FreedomMobile.ca

Corporate Values

Overview

FreedomMobile.ca has a consumer rating of 1.25 stars from 4 reviews indicating that most consumers are generally dissatisfied with their purchases. FreedomMobile.ca also ranks 67th among Mobile Carriers sites. The most common issues with FreedomMobile.ca are around customer service, which is not as good as expected by some customers.

  • Service
    1
  • Value
    1
  • Shipping
    0
  • Returns
    0
  • Quality
    1
View ratings trends
How would you rate FreedomMobile.ca?
Top Critical Review

“Horrible, disgusting company with terrible customer service”

Anony m.
12/21/19

Horrible company. Terrible customer service. Repeatedly overcharges us. Had to spend hours debating over the over-charging issue. Never in my life have I been so utterly disappointed and disgusted. The quality of customer service is horrible. Workers are impolite and ignorant. Truly the worst company I've ever seen.

See critical reviews

Reviews (4)

Rating

Timeframe

Other

anonym47
1 review
0 helpful votes
December 21st, 2019
Horrible company. Terrible customer service. Repeatedly overcharges us. Had to spend hours debating over the over-charging issue. Never in my life have I been so utterly disappointed and disgusted. The quality of customer service is horrible. Workers are impolite and ignorant. Truly the worst company I've ever seen.
ritae5
15 reviews
13 helpful votes
February 9th, 2019
LTE data service is sooo slow and sometimes I can't even connect to the internet! Extremely frustrating on a daily basis.
You get what you pay for!
michaels364
13 reviews
36 helpful votes
March 30th, 2017
Is inexpensive but this comes with major limitations. Constant roaming charges, if you leave major city no coverage. Monthly calls to explain billing mess, bill is never the same even though on a plan. Very frustrating to deal with, call centre very poor and hard to understand.
shureno
40 reviews
33 helpful votes
December 4th, 2018
Let me put it like this. I was giving them close to $100 a month for like their ultimate package at the time which was like 10 to 15GB DATA & than they would just throttle your DATA afterwards which was absolute HS, because it's more like they cut you off. By the way I never even came close to 10GB cuz their service was always dropping anywhere I was & it was so slow I would just turn the Mobile Data off & leech off of Walmart while I'm sitting in my car. Yes it's that bad.

When it came to making call's, most of the time I couldn't get through, or I had to wait a long time b4 the dial even came up, & I would consider myself lucky if it didn't drop completely.

Now they may have made some adjustments since than to better improve themselves however, I consider 1st impression's to be very important, & I did not get that with this company.

Q&A (1)

Answer:

They have good plans for great prices and with no additional fees. My bill is the same price every month. Their coverage has got a lot better in the last two years!

By Rita E.

Can’t see your question? Ask to get answers from the FreedomMobile.ca staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about FreedomMobile.ca?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FreedomMobile.ca?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business