Freedom Mobile

I have 3of4 bar on iPhone and still their own call center can't hear me!
I am waiting for 20minutes to be connected to support to hang up
Very often I get call from a known person but instead I get connected to other people's call
Their support sucks by design as they keep waiting people for half an hour or so while executive could easily be notified to add support staff but they prefer to exhaust customers instead.
Price wise their plan is not very pricey but u get what you paid for; poor coverage and poor support.
My friends out of country have better coverage here in Ontario while in roaming than me with freedom and they make hotspot to help me out!
I don't know why but they could do better and seems they don't intend to do differently just yet

I was in a trade up plan. When I went yesterday to return their phone as per the agreement, they refused to take it. They said they can not take it because I have changed the service provider. I said I have changed the service provider but not the phone, and I have the right to change the service provider after two years as per the contract. They said because I changed the service provider they will not take the phone back & I have to pay $350. What a scam!

Scam artist takes $600 of my money over charge me every bill for over nine months never compensate for it then they cut my phone off still keep charging me for service three months after so I go pay them another $300 for service that I never even received they turn my phone on for two days and shut it off again rude people worst customer service can't get anyone on the phone. Do not use these guys.

After 10 years of being a loyal customer and putting up with horrible coverage I am away for 6 months in Europe and they cannot give me a lower rate for the period since I am not using their service other than receiving text messages. Unreal. They offered me a 30 dollars a month "suspension" but I cannot use my line. This is just bad. Stay away. Also horrendous customer service as of late, 1.5 hours in que last time. Not good.

Today myself and my brother went together to buy a plan with iphone 15 for 77 dollors later on we went to walmart and the same plan was for 72.My brother phone freedom and he get that 5 dollors discount, but when i phone them they said we are sorry can't give it to you.I will say very third class customer service.I will return my phone

I called for refund for being charged for more than 2 yrs after l completed paying for my phone. This is not what l was told when l purchased the protection but they continued stealing from me without my knowledge. They are thieves

Do not purchase anything from this company. They make promises to make you sign up/renew plans and then don't enter the details
For eg promising to waive remaining fees to get you to switch to a new phone and then the rep is not in the country and the staff in store don't want to assist or make things right. I've watched them assist Fido customers with issues of a phone that they never sold to them. But ignore a 10 year loyal customer?

Existing 2million + customers are ignored. You cannot get a new phone without changing to new plans.
Price freeze is useless for existing customers. To keep the same phone plan you have to buy outright from Apple/Samsung/Google...

Price freeze is marketing tactics.
New customers may get a new phone now.
After 2yrs you must change a plan to get a new phone.
Now existing customers cannot a new phone without a plan change.
Where is prize freeze promi?

Tons of hidden fees, pay as you go is a lie, should be called pay every month or get so many fees you can never keep your number. Customer service and loyalty retention are useless and rude.

C/S in Philippines, have no idea what is going on in Canada; freedom stores never answer the calls; lack of phone stock, overall terrible. Looks like we all customers are on the same page: 1 star review. Freedom owners, wake up.

Voice calls are fine and the price is good. Otherwise data is terrible unless you pay extra for their domestic roaming. You can't use an app like waze to navigate while you drive the 401 highway between Kingston and Toronto because you hardly ever have a signal. This is a relatively built up area, I can't imagine how bad it is everywhere else.

Hi, I've just amended my original rating and feedback as the original concerns have been resolved.

If you're being referred by someone else for a new plan, I'd recommend getting the referral code of the referrer and opening the new account online (applying the referral code before the completion of the online account application).

Either way, the salesperson at a Lansdowne mall location in Richmond, BC, has been very helpful and thorough. An initial hiccup came after account opening when it didn't appear the referral credit could be applied for even within a few days of opening the account, but the same salesperson has helped apply this credit which new accounts apparently have a few weeks from the time of account opening to do so.

After cancelling my account with them by telephone, they continued charging me for 3 months of unused service. When I called to claim, they stated they were aware and were sorry for the issue but could not refund me. Absolutely unacceptable. Go with a real company

Unfortunately most tech/mobile support is bad these days, but Freedom Mobile blows everything out of the water; unbelievably technically incompetent 'support' staff who only seem to read from some basic cheat sheet, and zero listening or engaging skills. I spent HOURs in the store and on the phone on an issue I was initially told is a "two minute" issue. During the process, as I was pushed further down the technical support line, I was told by every (!) FM person that what ever the previous FM person told me was wrong. This has now been the second time that I wasted many hours of my time to have a small technical problem solved (one that was on the Freedom System side, not a user issue!), mostly because of being referred to the wrong level/skill of support and repeating the same stuff over and over. And all of that for a service with very limited cell coverage and same pricing level than some others. I am done with FM and will shift ny family to another provider and hope for the best.

I was new in canada I was confused which sim should I use,then I came across freedom mobiles,,and I take one the service was so good,now my all family members have this sim,,and we trade in as well for our mobiles.

Terrible experience with this sneaky company that boasts about "no hidden fees or surprises", but hides everything in their Terms and Conditions. No different than other networks, other than slower speeds, dead zones, and oh yeah, surprise roaming charges.

Their bait-and-switch referral program is convoluted and needs to be better communicated. I referred 3 people and only got credit for 1 because of the poor communication from this communication company - such a joke.

Only bearable since I work from home and use a more reliable provider for home wifi (which also has better customer service and knows how to retain loyal, longtime customers). So Freedom's low quality network and rate is what it is, but shouldn't be your main network source unless you are desperate and have A LOT of patience to save a buck. Otherwise, there are other reliable Canadian carriers better suited to meet quality customer care, and offers competitive rates because they value your on-going business.

I have a decent, fairly cheap deal as far as it goes that I'm happy with. Plans are better than a lot that other providers have. I like that they just throttle you back if you go over on data instead of swiping your life savings. You won't get surprize bills.

Customer service seems a bit lacking on the website end. Staff in City Center Mall Edmonton were helpful and friendly setting up my phone. Otherwise so far I've had no interaction with them.

I've been a customer for 10 months, paid on time and not eligible to upgrade my plan. Bit of a downer.

Online bill payment is no fuss. I've had no problems.

Website can be extremely slow to load if your internet is slow, to the point of being unusable.

Overall: consider Freedom but shop around for the best deal you can get.

Freedom Mobile is the worst mobile carrier in Canada. Their roaming charges are absolutely ridiculous. I was charged $193$ for 1GB of data while I was in the United States. That's more than I pay for my entire monthly plan in Canada!

I'm also not happy with the coverage that Freedom Mobile provides. I'm constantly dropping calls and my data connection is slow and unreliable.

If you're looking for a mobile carrier, I would strongly recommend avoiding Freedom Mobile. They're a rip-off and their service is terrible.

Here are some specific examples of the problems I've had with Freedom Mobile:

* I was charged $193$ for 1GB of data while I was in the United States.
* I'm constantly dropping calls.
* My data connection is slow and unreliable.
* I've had to call customer service multiple times and they've never been able to resolve my issues and they are very rude and disrespectful.

I'm fed up with Freedom Mobile and I'm switching to a different carrier as soon as possible.