Freedom MobileReviews 65

Do not deal with this company they have the worst services ever. If you are in a basement, or outside Toronto you will bet get services. And on top of that they charge me $400.00 because I did not bring the phone back on tine

I have 3of4 bar on iPhone and still their own call center can't hear me!
I am waiting for 20minutes to be connected to support to hang up
Very often I get call from a known person but instead I get connected to other people's call
Their support sucks by design as they keep waiting people for half an hour or so while executive could easily be notified to add support staff but they prefer to exhaust customers instead.
Price wise their plan is not very pricey but u get what you paid for; poor coverage and poor support.
My friends out of country have better coverage here in Ontario while in roaming than me with freedom and they make hotspot to help me out!
I don't know why but they could do better and seems they don't intend to do differently just yet

I was in a trade up plan. When I went yesterday to return their phone as per the agreement, they refused to take it. They said they can not take it because I have changed the service provider. I said I have changed the service provider but not the phone, and I have the right to change the service provider after two years as per the contract. They said because I changed the service provider they will not take the phone back & I have to pay $350. What a scam!

Tons of hidden fees, pay as you go is a lie, should be called pay every month or get so many fees you can never keep your number. Customer service and loyalty retention are useless and rude.

Price freeze is marketing tactics.
New customers may get a new phone now.
After 2yrs you must change a plan to get a new phone.
Now existing customers cannot a new phone without a plan change.
Where is prize freeze promi?

Do not purchase anything from this company. They make promises to make you sign up/renew plans and then don't enter the details
For eg promising to waive remaining fees to get you to switch to a new phone and then the rep is not in the country and the staff in store don't want to assist or make things right. I've watched them assist Fido customers with issues of a phone that they never sold to them. But ignore a 10 year loyal customer?

Scam artist takes $600 of my money over charge me every bill for over nine months never compensate for it then they cut my phone off still keep charging me for service three months after so I go pay them another $300 for service that I never even received they turn my phone on for two days and shut it off again rude people worst customer service can't get anyone on the phone. Do not use these guys.

I was new in canada I was confused which sim should I use,then I came across freedom mobiles,,and I take one the service was so good,now my all family members have this sim,,and we trade in as well for our mobiles.

This is what I received on my cover page of my terms of agreement.
I changed my plan to a more expensive plan no problem.

** If you received a MyTab program bonus (in the form of "Device Savings" or "Bonus Savings") offer at the time of activation or upgrade on a device you purchased, and you downgrade within 24 months from an eligible rate plan (i.e., $40 and up plans then currently in market) to a plan that is not eligible for Device Savings or Bonus Savings, or to a plan that is only eligible for a lower Device Savings or Bonus Savings amount, then you will be responsible for paying back all, or a prorated part, of the promotional Device Savings, Bonus Savings or MyTab Savings Rollover you received and are not eligible to carry forward on the new rate plan.

But when I changed my plan back to my original plan suddenly I no longer qualified for the bonus saving and had to pay the bonus savings out now, $272.00, even though this plan also qualifies for the bonus.
When I contacted the manager on shift he reffured me to the terms of agreement / my tab additional terms of service paragraph 5.
Good luck finding it, this took me awhile to find, this is where it states that if you change to a lower rate plan you must pay the difference.
This makes no sense to me since I never changed to a lower rate plan that was less then my original plan and they never gave me a $272.00 credit when I had switched to the more expensive plan.
I was told when I joined freedom mobile that I could change plans with no penalty as long as I stayed with a 5G plan.
Well they lied, don't change your plan unless you are getting a more expensive one.

Existing 2million + customers are ignored. You cannot get a new phone without changing to new plans.
Price freeze is useless for existing customers. To keep the same phone plan you have to buy outright from Apple/Samsung/Google...

Freedom mobile has greatly exceeded my expectations. This review is real and not a fake.
I was skeptical of Freedom due to all of the negative reviews I had read. I needed a new plan and decided I would try their prepaid plan to see if it would work for me. After testing their coverage for several days, I decided to go all in with one of there postpaid plans. Of note here, I was running several SIM cards at a time in my IPhone. I was comparing the coverage from Freedom with a couple of the larger carriers. I performed speed tests and field tests to compare.
Where I live on Vancouver Island, Freedom easily and continuously outperformed their rivals. Although Freedom does not have 5G on Vancouver Island, I managed to pull off 252 MBPS on their 4G(LTE) network. I'll take that any day. PS, I could bairly get a signal from the other carriers in this specific location. The 252 Mbps was an exception, however speeds of 30 to 80 Mbps were quite frequent.
On top of the above, I have a Canada and USA plan to and from and 1000 international minutes for less then what the other carriers charge for their starter plans.
My only knock with Freedom is that their coverage map could be updated. That is, their coverage locations have grown, but their map hasn't been updated.
I have held off on writing this review, well because, I don't want to share the bandwidth.
I have recommended Freedom Mobility to family and friends who have switched over and none of us have any complaints. We are all very happy with our plans.

Hope my review is helpful.
😎 JS SAYN

One of the most incompetent phone service providers I've ever dealt with. We registered 6 lines for our company and when it came to setting up the phones or taking our credit card information, that was all smooth from Freedom. When we decided to move to another provider, Freedom then stated that I did not have authorization to make those change to the account. How could I not have authorization to cancel the accounts when I was the one who setup the account? They said I would need to present myself in store for identification and to add myself as an authorized user. I explained that I was no longer in Canada and couldn't do that. I thought I could send our operations manager instead, but nope, it had to be me. I explained that it was unrealizable for me to buy plane ticket to fly back to Canada to present myself in person at a Freedom store to cancel an account. They said there was nothing that could be done about it, they had no other way to close the account. I had to contact VISA to chargeback the card and file a complaint with CCTS. This company is a complete joke.

Today myself and my brother went together to buy a plan with iphone 15 for 77 dollors later on we went to walmart and the same plan was for 72.My brother phone freedom and he get that 5 dollors discount, but when i phone them they said we are sorry can't give it to you.I will say very third class customer service.I will return my phone

Freedom mobile is terrible, they charge you for services you didn't get, even though I don't have a monthly plan and I'm on a month to month basis, and when you talk to customer service they refuse to unsubscribe you from things you don't want and don't use and continue to charge you for it, also when you go to the office store where you signed up, they refuse to close the account, claiming that it can only be done over the phone with head office, and then when you call head office they refuse to close the account saying it's to "early" in the month to close the account, they say to call back in 2 weeks, when I call back they say it's still to early to close the account because their system won't do it, so I told them to make a note on their computer that I'm closing the account before my next billing cycle, which they didn't do and began to send me bills for past due, that doesn't even make sense because I on a month to month basis, my service got cut off every month at the billing cycle date, and would only be restored after payment again. Now it's months that I'm no longer with them and they still trying to extort money from me, money I don't owe to them because I never had a plan, only on a month to month basis, so in my books Freedom mobile sucks, I don't recommend it to anyone, there are better cell phone companies like CHATR mobile that offer much better service.

After 10 years of being a loyal customer and putting up with horrible coverage I am away for 6 months in Europe and they cannot give me a lower rate for the period since I am not using their service other than receiving text messages. Unreal. They offered me a 30 dollars a month "suspension" but I cannot use my line. This is just bad. Stay away. Also horrendous customer service as of late, 1.5 hours in que last time. Not good.

I called for refund for being charged for more than 2 yrs after l completed paying for my phone. This is not what l was told when l purchased the protection but they continued stealing from me without my knowledge. They are thieves

Overcharge Bill & refuse to refundable. Call agent going to refund but end up not refundable. Beware of Freedom Mobile.

To be a successful business organization in today's time - it is ABSOLUTELY essential to meet the customers' need and maintain good relationships with consumers; especially if you have grown to be a well-known and well-reputed cell phone carrier in the recent years AND considered to be amongst the top cell carriers that are well-renowned. The fact that Freedom Mobile do not offer a pause of billing temporarily after the customer informs and communicates to Freedom customer service that she will be temporarily out of country and returning in a few months - shows lack of trust and care for the customer on Freedoms end. As many other cell carriers that are well-known such as Rogers, Bell, Fido and various others offer the policy to temporarily pause contract and continue when there usage resumes - Freedom should offer this as it costs the company nothing to have this clause in effect. In this situation - the customers' payment history should demonstrate to the agent of his/her loyalty. Again - Freedom has demonstrated lack of understanding for their loyal customer.

PHONE: Samsung Ultra 5g

KEY POINT TO NOTE - the cost of the phone had been PAID IN FULL. Only discrepancy is the 2 year contract time period had yet not been fulfilled - but this does not mean you charge your customer around $60-$80 monthly for a phone/data plan when there has been NO USAGE WHATSOEVER!

WORST PART for the customer - imagine your phone is lost/stolen - you return to your country and receive a $424 bill instead of being given the opportunity to resume contract and move forward or come to another negotiation.

RESULTANTLY - I will share this bad experience with people that I know as it is STRESSFUL being burdened unfairly. People need to become more informed when choosing their carrier as the billing in Canada is highest in the world. Often times - people neglect and oversee potential consequences for contractual matters in a hurry.

Positive remark: Other than this, Freedom mobile experience has been good. Understood that they offer better and more reasonable prices as compared to its competitors - they fall below in seeing long-term benefit, profit and gain. Suggestion - broaden the horizon when it comes to signalling and network issues. Since my phone/data service has been good on the most part - I expected Freedom to be cooperative at bare minimum.

When customer service is not good - doesn't matter however good the product is and affordable prices - you want to build positive relationships with the customer so that they continue to do business with you and recommend you to other people. Word-of-mouth travels faster than what one may consider. (RECOMMENDATION for Freedom)

Plea: To dismiss charges for no cell phone usage and only pay what is owed (cost of phone) - NEGOTIATE billing. I am called on daily basis and sent mail. Would like to be given time or finish this matter as close as possible to the real situation.

I have communicated all details with Freedom collections - yet being disturbed with reminders and numerous calls on a daily basis.

From a consumer who is unemployed currently.

Been using $15/month no-contract since circa 2018 when Shaw Communications owned FM. Got ripped off by Telus and Rogers prior. Since Quebecor/Videotron bought FM, payment errors started with a new credit card. The FM text message link went to an error page. Their cs by text looped back asking the same question ad nauseam. Payment attempts failed due to "system error". Paid via a person who set up Autopay, but so minutes later, got a failure text message. Talked again to a live person who now says, that all ok, and to ignore that 'Autopay failure' text message. (Also, my Visa card would not allow Autopay.)

Incoming calls go into voicemail with 1 bar signal. Text messages worldwide are okay always.

My Note 8 purchased from FM is supposed to work with WiFi calling, but does not. Store techies could not fix this. If I buy another phone, I would first have the store prove the phone works with WiFi calling.

I am satisfied with my $15 monthly payments.