Freedom Mobile

If you are reading this PLEASE consider ANY other cellular provider. Worst service provider I have ever encountered. Often times you will not have cell service bars in the very city that you live in. If you leave the city you will not have any way to contact anyone because Freedom's bars are in the toilet. They will not let you end a contract even if their services don't work as advertised! Paid my phone bill and they still suspended my services. Run by capitalist dogs! This company is a pathetic public embarrassment of a cellular service.

I was hooked since the salesman lied about the plan and did not tell me I can cancel within 15 days until I received the first bill. Since you signed without reading the whole agreement and just listened to salesman. You will regret!

Makes their cancellation process as complicated as possible so that even if you cancel your service in the store, you still have to contact them to tell them that's it's cancelled and they can't be arsed to contact you in any way besides sending your $#*! to collections.
Their service is $#*!ing terrible to boot; avoid at all costs.

Horrible service provider! They tricked me into purchasing a phone where I'd only pay $95 a month including the phone and service fee per month for 2 years and when I found out it's actually $150 a month I decided to return the phone under the 14 day buyers remorse. They told me to wait for them to mail me the shipping return label so I did, 5 days later I called because I hadn't gotten it in the mail as yet. The went on to tell me today that I'm now over the buyers remorse days and there is nothing they can do for me! They are now forcing me to pay for the phone up front or stay with this $150 plan I cannot afford! I'm so angry they tricked me! Don't go with freedom mobile! They are snakes and savages!

If you want the worst service, you should join them!
The phone won't work the moment you leave one grid in the city, it will switch to 3G hundred times a day. They will get you on the cheap plan and then find million other reasons why should you pay extra. And by the way, the customer service is bunch of untrained clueless staff who need to put you on hold to read a manual in order to answer you!
Date of experience: August 05,2023

I contacted the company and was told that I can use LTE watch with existing plan without additional payment. Therefore, I have bought an expensive Samsung Watch 6 Pro with LTE function. To my surprise when I wanted to activate the service I has been informed that Freedom mobile does not support Samsung Smart Watches, they support only Apple watch. What? So...be informed.

Worst cell carrier in Canada called for support for annoying Chinese and Indian scam calls and they offered little to no help. Its no mere coincidence that a Punjabi answered the tech call as I am now convinced these Indian in Canada are selling Freedom Mobile customer information to Indian scammers. Their cell network is constantly being hacked by them and they use the forwarding feature to hide their tracks.

I have been with freedom for just over 4 years I was pre pay and quiet happy as such. All of a sudden they switched me to a bill without my consent and have never told me anything about no spending cap I've gone 2 months before without paying and paid in full the third bill under much different circumstances money was tight and I didn't call in and speak to any agent about letting them know not to disrupt the service it would be paid in full when I got a full pay Friday so the first person gave me a promise to pay due to my emergency circumstances which they can clearly see all the stuff where I have victim services cLls going in a d out as well as police and Canadian mental health victim protection not lik im talking to friends on it its all emergency ppl I need to be in contact with so the girl today say I'm sorry your 15 dollars or your allowed cap on your account with your new bill coming out... I said ok but that's not out till April 8th so wth is the deal and we were just going in circles I felt like I was talking to a bot. I would have gotten further so I suggest DONT USE FREEDOM IF U HAVE CRAZY EXS THAT STALK YOU AND THE COPS COULP POTENTIALLY TAP OR JAM YOUR PHONE CAUSE AFTERWARDS FREEDOM TREATS YOU LIKE A CRIMINAL. AND IF YOU HAVE AND TYPE OF MENTAL HEALTH ISSUES RELATED TO DOMESTIC VIOLENCE OR RAPE OR AND TYPE OF BRUTALALITY OR TRAUMA THEY TREAT U LIKE YOU DONT EXSIST OR MATTER GO TO BELL THEY MIGHT BE A LIL MORE EXPENSIVE BUT THERE AMAZING WHEN IT COMES TO TRAUMA AND EMERGENCY SERVICES IN GENERAL IN ALL WAYS MEN N WOMEN..

Company will continue to charge you after you have already cancelled your line prior to the renewal date and then refuse to refund you due to "company policy". Total scam and basically stealing from people. Not worth it.

I spent 90 minutes on a call today to switch my mobile plan from my old Apple Watch to my new Apple Watch. I was thrown from one agent to another agent 5 times! Like a soccer ball from one side to the other and I never achieved any result. At the same time, I was on a call in freedom mobile store and this call was heard by all the customers who came in and laughed and sympathized with me very much. When I asked to speak to the supervisor, they never connected me. Now I have a mobile plan for 2 mobile phone numbers and an Apple Watch. I wanted to take another number for my daughter, but now I'm thinking deeply about doing business with freedom mobile company at all. For my part, I am very disappointed with freedom mobile service and I think tomorrow I will change the provider to Fido or someone else. But I am grateful to freedom mobile employees in the store who spoke to me very well. They have seen and heard everything and are themselves shocked by freedom mobile customer service.

My contract with Rogers ended yesterday and I just signed up with freedom and I went to the location of the Woodbine mall about 10 minutes to close and they stayed back half an hour. Help me get an incredible plan that is $50 cheaper per month than I was playing with Rogers, and that includes an upgrade to a newer iPhone. The staff member working there was named Alex he was so great I cannot say enough how knowledgable and helpful and courteous he was.

REGRET I SWITCH TO THIS PROVIDER, STAY AWAY!
Big regret! Stay away!
The most horrible provider ever. Extremely poor! This company site tower are absolutely terrible. Use of local or even roaming outside of the country is waste of money. They are useless and not convenient, whenever you use your data looking for signal you'll be surprise in two minutes, you get a text that you exceeded your limit. Not worth paying them this as you can't even use your data as their is no signal. Extremely worst experience in this provider

Worst customer service I've ever had. I spoke with a freedom supervisor who seemed rushed and unpleasant as she tried to complete my call as fast as possible after I waited over 45 minutes on hold.
When I signed up for a plan, I received a $10 discount for a year, but they only provided me 11 months, and when I mentioned it, they argued that they had already given me 12 months. This Supervisor doesn't even know how to count and later I had count with her each month one by one. Freedom please recruit some knowledgeable individuals about the products.

I was quite disappointed. NEVER RECOMMEND ANYONE!

If you can avoid this company and help yourself, just do that! I was Freedommobile customer and stopped using their service! They do not cover large part of Ontario. The signal is week, or none, so you do not have access to any service! The customer service is catastrophic! They do not help people. The plans are outdated and now adjusted to the customers' needs! As an example, ones, I paid my monthly fee but, after they got payment, they suspended my account! Even though I paid my due on time, after unjustified account suspension, they have never reimbursed my money!?! They explanation was that they do not reimburse money! Again, Freedommobile does not reimburse money for the services they did not provide! Shameful, disappointing, unprofessional...! I am not suggesting Freedomombile to anyone!

One of the most incompetent phone service providers I've ever dealt with. We registered 6 lines for our company and when it came to setting up the phones or taking our credit card information, that was all smooth from Freedom. When we decided to move to another provider, Freedom then stated that I did not have authorization to make those change to the account. How could I not have authorization to cancel the accounts when I was the one who setup the account? They said I would need to present myself in store for identification and to add myself as an authorized user. I explained that I was no longer in Canada and couldn't do that. I thought I could send our operations manager instead, but nope, it had to be me. I explained that it was unrealizable for me to buy plane ticket to fly back to Canada to present myself in person at a Freedom store to cancel an account. They said there was nothing that could be done about it, they had no other way to close the account. I had to contact VISA to chargeback the card and file a complaint with CCTS. This company is a complete joke.

My car broke down on the 401 near Victoria Parkway, in Scarborough. There was no reception so I had to get out of my car and walk down the 401 during rush hour traffic to get help. Customer service is the worst of any provider I've ever had (Bell, Rogers, Koodoo, and my wife uses Telus). Not worth the discounted price.

I upgraded my plane which was 10 gb to 50 gb on black Friday and suppose to pay 45 but instead they charge me 70 for 2 days i was keep calling and non of them wanted to fix their own mistake finally i got a hold of their supervisor and u know what he said to me pay the $70 for a month and we will change it next month what a rip off
They want me to pay for their mistake also they don't respect the loyal old of customer and the worse thing is since their customer service is in Egypt their phone was keep getting disconnected 4 times waited 5 hours to finally getting hold of some one they are the phone company and their line own customer service line was keep dropping