Fred Meyer

Specifically asked for pre- shrunk jeans because the kid working didn't know how to calculate the shrinking in shrink to fit. Got home and i had 2 pairs of shrink to fit. The line at customer service was 12 people deep with only 1 person working it. Fred Meyers is going down hill fast, unbelievable.

Attempted to buy sale item costing over $1,000 and was told local store was out but store in neighboring town had four. Drove 45 miles one way only to find out they were out too. Waste of time and gas. Employees refuse to help customers in the slightest.

I was at the self-checkout line at the Orchards, WA Fred Meyer tonight and bought a few items including a 6-pack of beer. The checkout clerk wanted to scan my drivers license saying she had to. I said no and requested a manger. She refused to sell me the beer so I said "fine" and left it behind. I refuse to have my license scanned and send all my data to the Kroger Corporation.

I was looking for a certain supplement. They came up in my search as having the supplement in their stock.
Then they demand to register before buying it.
I had registered, gave them my info only to find out the they don't have this supplement.
They are just after your personal info, shame.

Very glitchy website, half the t me survey points are not credited, very misleading advertising and poor if any customer service. And most of the time there are no employees available for checkout and the overcharging is rampant.

They took away their price scannwe and they want you to use the app, but most times it says can't be scanned. They need to bring them back or actually get the app to work. How is anybody supposed to know how much something is?

Usually the overcharge is not honoring the sale price. It happens on a regular basis. Customer service is generally good with the adjustment, but it's a pain to go to the effort. If it's less than $5 I generally don''t bother. Today it was two items totaling $4.50. This must be happening to other people. Surprised there aren't more complaints.

I went to the nursery specifically to get four rectangular planters. I saw that they were all stacked way up high on the shelf in the outside nursery. With a big sign saying 30% off. I couldn't see the price I couldn't reach them. I would've had to climb on a ladder and they were all stacked inside of each other. I searched around the hall outside looking to see if there was some on the ground. There was none. I found a clerk watering plants asked her for help. She said her scanner wasn't working and made no attempt to help me...
Didn't even bother to call somebody that could help me get them down. I was tempted to climb up on that ladder and get them myself but because they were stacked inside each other it was gonna be a lot of weight and it could've been a disaster. It's unfortunate that I would've had to do this myself rather than a simple phone call to get somebody to help me. I'll go somewhere else. What a shame

Was a great store five years ago. Just isn't anymore. Can't trust displayed prices for in-store shopping. The delivery service disregards instructions for NO substitutions. The substitutions that are anyway imposed do not remotely match ordered items that are supposedly out of stock. Call me crazy, yogurt is not a reasonable substitute for peanut butter. No confirmation for the $15 and $20 credits they offer for your NEXT PURCHASE if you call to dispute the substituted items. If you're insistent, a charge back to your credit card is available for disputed substitutions. I rarely shop at FM anymore because more often than not, it's an exasperating experience.

Since the remodeling of the Eugene Store on west 11th, this store has gone from good to " What Idiot planned the new Isles ". The arrangement of merchandise is a preposterous. The isles are not clearly marked as to what is in each isle. Condiments was a good labeling for the isle, now it's just labeled mustard and ketchup. Baking items are scattered over several isles without any identifiable isle markings. This is thru out the store. It's really very frustrating to search each isle for a simple item bakery item. In addition, they have put items on the very top shelf that unless your over 6' 6" tall, you'll never reach them. Additionally, the shelves for a lot of items are generally bare. I know it's now from a supply chair shortage because Safeway and Albertsons have full shelves, so does the other Fred Meyer store. The West 11th store is or should be an embarrassment to the Krogers.

I wont be making a major purchase at this store ever again. 1 month after purchasing a 65" TV they had tons of it crapped out on me. Unfortunately I had lost the receipt and called to see if I can get a copy. I was directed to call the corporate office, 2 calls later and a month I get the same answers with no help in sight. If this is the type of products they sell and help they give than I expect all major purchases to be of the same quality, and attitude. Im now out a tv and almost $500 in my budget. Yes it's my fault for losing the receipt but I have lost all faith in their customer service and quality of products they carry.

Got charged for a bag by cashier at the University Place, WA store even after telling her none was needed. Called the store and front end supervisor ridiculed complaint for 8cents only. Grand theft if they charge many customers!

Absolutely THE most confusing and unreliable grocery delivery service. I'm disabled and need to order online for delivery. I've had nothing but trouble. Customer service keeps telling me that I won't be able to "see" a credit on my rewards account. Three times now I've ordered online for groceries and the credit is NEVER applied. They will not give me accurate info and the credit (acknowledged to exist) NEVER credits against delivery orders either from dept store items or grocery store deliveries. I have other accounts for grocery deliveries (thank the Lord) that are nowhere near this frustrating or deceptive. ***K this store and its unhelpful customer service. They should be ashamed (but, instead, make customers feel like they're stupid)... which I'm not.

Customers, don't buy any gift cards loosely on racks from here. My Father-In-Law purchased an Amazon Card that had already been redeemed. 5 phone calls between Fred Meyer and Amazon, and the problem wasn't resolved. Why, because a thief redeemed it right there in the store and put it back on the rack. Fred Meyer doesn't have to pay for that, the customers do. After 1.5 Hours of being on the phone the only way they claimed they would fix this is if my Father-In-Law would call because he purchased the card. That is BS. He's 74 years old, 85 lbs., doesn't own a phone, pays extra taxes he doesn't owe, so the IRS doesn't bother him. I know he won't make that call because he hates dealing with businesses on the phone as well. Living on a fixed income, he was a victim of someone else's crime but the store won't take responsibility. That's why I say, don't buy Gift Cards off the rack unless they're locked up like they do the shavers. I don't care about my gift, I care that my Father-In-Law lost $100 by purchasing a Gift card from the Federal Way, WA Fred Meyer that should've been locked in a case to ensure he's getting what he paid for. I'm so disappointed in how businesses only help if they lose money.

I live literally across the street from Fred Meyer. I have shop there for 6 years and ever since their remodel I have not shopped there very often. I don't get why they're Deli in the hot section does not even exist anymore. Why have the deli if you're not going to have it open. All you have is the Cold Case and lack of staff. Yet you have a cheese counter that is three times the size. Which I never see anybody at. If you are trying to keep up with your nearby competitors, you're not doing a very good job. Sorry to say but I have given up shopping at Fred Meyers. After about 6 months of putting up with your remodel, and then opening it up to half of what it was I failed to see why you even bothered. You have a wonderful staff, but you are definitely overpriced and trying to be somebody that you're not,. Will only be shopping out of desperation for small items. As far as your business model, you guys are terrible. But you do have a very kind and friendly staff. Thank you, Dennis M Dominguez

The WORST customer service I have experienced! I was forced to call because the card they gave me was not working! We have so many unemployed in the US, yet somehow Fred Meyer can only employ overseas people who barely speak English. Their App is terrible also. I probably won't shop here.