They say "order shipped" 3 months ago! Never received item. I have emailed then 4 times no answer.
Answer: Legit company that provides low quality products from China. Returns must be sent back to China (at purchasers expense) in order to receive a refund. Not a scam. Unfortuantely, totally legal.
Answer: Yes. Email to contact@freakypet.com but you will not receive helpful responses.
The company has garnered significant negative feedback, primarily due to extensive shipping delays, poor product quality, and inadequate customer service. Customers frequently report receiving items that do not match descriptions or sizes, leading to frustration over return processes that often require shipping to China at their own expense. While a few customers noted prompt responses from customer service, this was not the norm, with many feeling ignored or misled. Overall, the reviews reflect a pervasive sentiment of dissatisfaction, cautioning potential buyers to reconsider their purchases.
This summary is generated by AI, based on text from customer reviews