Fran's

This is a great little chest to put jewelry in. It doesn't take up too much space. The design is unusual. Fran's provided great service. It was sent from NJ to S FL and the shipping and item price was very reasonable. It's very hard to find wicker anywhere, so I was glad to find Fran's wicker.

The sofa arrived properly, but the wrong cushions/fabric was sent. My wife call and the customer service personnel were very responsive and indicated that the correct cushion/fabric will be sent. We are still waiting for the correct fabric cushion and suspect it will be another week or so before it is received. Other than the wrong cushions, the order was handled properly.

easy to shop, pricing was fair. Got exactly what I wanted for my bathroom. Next bedroom to do, beautiful pieces. Will you have them on sale soon I hope???

If the product is a good as the experience on the site, this will be a perfect transaction!

I received wonderful personal attention during my transaction. I called about my order and was beyond pleased with my experience. In an effort to get the right cushion cover, I was sent many options to choose from and a call back to confirm my order. Days later I called again because I forgot about shipping dates, customer service helped me check my package and I got it right in time! An amazing price and a wonderful experience.

We are repeat buyers of outdoor wicker furniture from Fran's Wicker (Patio & Dining Sets as well as additional chairs and accessories) and couldn't be happier with our choice. Their design and construction combines elegance with durability for a value that can't be beat. The few issues we had were handled in a very personal manner and quickly resolved to our satisfaction. We'd heartedly recommend them to our friends.

I bought a sofa, had to pay the fuel also even though my piece was over the free shipping. This sofa is a used piece. The feet are damaged and discolored. There is not a bottom made in the piece, I was told when I called to let them know about the damages. That is when Olivia told me NONE of their pieces have a bottom made in them. It has a shear curtain and straps underneath that. The curtain has ripped at the corners, can see the wood frame that was added. It has distress spots over the whole bottom of the sofa, just short of ripping. The cushions are not of good quality. They also have started twisting. The side is no longer on the sides and the top piece has slide forward. Underneath is full of spiderwebs. It will not be long before the shear curtain is completely ripped up. I called and Fran wants me to pay another $400 to send it back and not give me credit for the cost or full refund. This company is a gangster company. Stealing from the public. I am not the only one ripped off by this company. DO not buy here. My sofa is only 2weeks here in my home and already tearing up.:::If anyone has bought a piece with or without a bottom please let me know. I feel I was lied to. *******@outlook.com

I have called several times and what a rude person he always says that he can't answer right now and puts me on hold when I call back straight to the answer machine How can they do business like this thank Goodness I did not place an order with them Read everyone elses reviews and read how many did not recieve there orders and no phone calls returned. Customer service here well I will not say but it?"!@@@@!. Get better training maybe you will have happier customers.

I spoke to a sales rep when I called this week because I have not heard one word since. my confirmation email. This order was placed March 1st. I was told "they were working on it" by the rep a few days ago. I also sent an email and asked how I would know when order # ******* was shipped. Well, your response to that email was "What did you order in order # *******? What is your phone #? No one has called.

Have ordered from them in the past and wanted to place an order for another outdoor wicker table
They were supposed to call me back. That was three weeks ago. If I did that I wouldn't have a job. Going to purchase elsewhere
Not worth the wait.

Looking forward to refreshing our porch furniture with the classic look of wicker. Fran's Wicker has a great line of this furniture that is high quality meaning we will enjoy the furniture for a long time. I also appreciate the professional customer service that Fran's provides. Had to correct a couple of items in the basic e-mail order and a friendly crew on the Fran's end of that problem quickly got everything in order.

I still have not received my order. It was in my Visa Account for approval for Total 863.85. I received a call from my bank concerned that there may be fraud activity in my account for the amount of $863.85. I was happy to see this was the item I had ordered from you. That was 8 days ago. I just checked my account and the transaction is no longer there. What is going on?

This was ordered on April 29th. We still do not have the merchandise. I have called several times with no help!

When this order had not arrived a number of weeks after I placed it, I called Fran's Wicker to find out what was going on. I was told that the item that I ordered was no longer in stock. No one had contacted me about this problem. Although the company did send me a similar product, I do not like it as much as I liked the one that I had originally ordered. I am disappointed in the company.

Good, although your phone manners and promises lack professionalism. When I am ask for my phone number and promised a call back I expect exactly that. Nothing more-nothing less. Your image is hurt each time a snotty receptionist or order taker makes promises in a snarky way and doesn't deliver.. I have bought thousands of dollars from you over the years and your service level regarding attitude has always been questionable. I pay you for the service you provide and I resent being made feel as though you are doing me a favor.

It's been over 6 weeks since my order was placed & still no shipment. Several times while ordering I called regarding questions & nobody returned my call. Extremely dissatisfied with this purchase, unlike a purchase I made a couple years ago. Please let me know when I can expect my shipment.

I am very happy to get the code discount. Have been looking for this type of victorian looking chair for some time. Definitely wanted white.

I placed my order a month ago. I wrote for an update two weeks ago. I notice I have been charged for order but have received no notice of shipping or when I can expect delivery. I click where you are suppose to be able to find status of order and it goes nowhere. I would very much like to get some info on it. Thank you.

Ordered on April 12th and still have not received order or heard from Co. about any reason for the delay.

I ordered something in April. It's almost July. Still haven't received it. Horrible customer service.

We ordered replacement cushions late last Spring that started to wrinkle and crease after just a few months. The cushions may have been a tad too big for both the sofa and chair, or a bit too soft, which resulted in the problem. Jeff handled our inquiry promptly by actually sending someone to pick up the cushions at our home and corrected the problem within a couple of weeks. The cushions were dropped off at our home without any cost to us. The new cushions are perfect! Thanks Fran's for you A+ customer service.

Even tho my set was no longer in stock, Jeff managed to make changes suitable for my needs.
Thank you

The person I spoke to was very nice and very helpful. Very satisfied with the cabinets; however, one of the legs was damaged during shipping. I think this was more likely caused by Fed Ex; luckily I was able to repair it semi-adequately.

Over two months ago I placed an order and paid for, outdoor furniture to be delivered to my home in St. Petersburg Florida. Fran's furniture continues to not pick up the phone and give me any sort of update on this order. I will never, ever order from them again. And want a full refund!