The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I have bought for many times with that company AND I ALWAYS HAVE ISSUE WITH THEM AND SINCE 2/3/25 I PURCHASED A PRODUCTS AND TODAY IS 2/11/25 AND I STILL WAITING FOR MY PRODUCTS IF YOU ASK ME IF I WILL BUY WITH THEM AGAIN, I THINK I HAVE IT CLEAR. THIS IS MY LAST TIME SO I ENCOURAGE YOU TO THINK TWISTE BEFORE YOU BUY WITH THEM IF YOU DON'T NEED SOMETHING RIGHT AWAY
I save a lot of money by using fragrancex. I'll never shop anywhere else. Fact not fiction.
Product was exactly as described, price was great, and it was delivered within 4 days of online ordering.
Thanks!
Easy order, lots of choices, quick delivery. The inventory is incredible, and the prices make me smile, even for the hard to find vintages. Cool place to shop.
I never received my order. FragranceX claims it made the shipment, but has no way to prove that it sent it. There is no way to speak to customer service.
The service has changed for the worse. Orders take too long to arrive and arrive incomplete. They are not responsible for losses. I will not buy from here again.
I haven't received my order and when I contacted FragranceX, they told me that we have to nothing to do with your issue since the carrier is equipped with a GPS system and it says delivered.
I've never experienced a delivery issue before especially I usually buy my fragrances from Fragrancenet.com and Amazon
Very pleased with delivery and price. I will continue to purchase from you.
I have not pretty much all of the John Varvatos collection and this is one of my favorites.
Terrible! You promised to send my product in a few days but up now, I have never received it. You wrote to me to ask if I got it and I told you, I did not get it. Everyone is quiet and here you are with a survey?Really?
I am a 65 year old women who used to be able to wear fragrances. I have not wear any since I retired, Now I find out that I can't wear any fragrance any more, eve my own. It is so sad because I used to love wearing perfumes. Fragrancex has been so gracious in letting me return these orders. So far I had to send all of them back. They are fast shippers, and there fragrances are nicely packaged.
Love the prices on all of Your perfumes. I'm also looking for a Lady Stetson perfume. So if You have one for 20 dollars, I am interested.
I bought Armani Emporio and Antonio Banderas perfumes, and both fragrances are not original. They don't last long, and while Antonio Banderas is cheap, Armani is not. The perfume bottle has sharp edges at the end and sprays in a stream. When I try to use it, the liquid runs down my hands, and the scent lasts only for a moment. I wrote to the seller, and they claim the perfumes are original, offering to accept a return at my expense, but the bottles must not be more than 20% used. How am I supposed to estimate that? How would they? Don't buy from them; these are fake perfumes.
Not good at all. Disappointing indeed and I just want what I paid for
Always a good experience ordering the scents I love.
Quick delivery time.
Discounts are superb.
I Love it. Love the savings! My products surprised me with how quickly they arrived within a few days. Thank You!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!