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FragranceX

Overview

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
535
value
2,537
shipping
2,546
quality
5,892
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109,124 reviews
How would you rate FragranceX?
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Arizona
1 review
0 helpful votes
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Terrible logistics
February 21, 2025

I have bought for many times with that company AND I ALWAYS HAVE ISSUE WITH THEM AND SINCE 2/3/25 I PURCHASED A PRODUCTS AND TODAY IS 2/11/25 AND I STILL WAITING FOR MY PRODUCTS IF YOU ASK ME IF I WILL BUY WITH THEM AGAIN, I THINK I HAVE IT CLEAR. THIS IS MY LAST TIME SO I ENCOURAGE YOU TO THINK TWISTE BEFORE YOU BUY WITH THEM IF YOU DON'T NEED SOMETHING RIGHT AWAY

Date of experience: February 11, 2025
Wisconsin
1 review
0 helpful votes
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My girlfriend really loves the cologne. She says they smell great.

Date of experience: February 10, 2025
North Carolina
1 review
0 helpful votes
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Always the same
February 8, 2025

I save a lot of money by using fragrancex. I'll never shop anywhere else. Fact not fiction.

Date of experience: February 10, 2025
Iowa
1 review
0 helpful votes
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Great, quick service
April 7, 2025

Product was exactly as described, price was great, and it was delivered within 4 days of online ordering.
Thanks!

Date of experience: March 28, 2025
Ohio
1 review
1 helpful vote
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Luv FragranceX👍🏻
January 8, 2025

Easy order, lots of choices, quick delivery. The inventory is incredible, and the prices make me smile, even for the hard to find vintages. Cool place to shop.

Date of experience: December 29, 2024
Florida
1 review
0 helpful votes
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April 26, 2025

Always happy with my orders. Good selection, great service!

Date of experience: April 16, 2025
Arizona
1 review
0 helpful votes
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April 25, 2025

Everything perfect fragrance are beautiful thank you very much

Date of experience: April 15, 2025
KN
1 review
2 helpful votes
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Poor Service
January 25, 2025
Updated review

I never received my order. FragranceX claims it made the shipment, but has no way to prove that it sent it. There is no way to speak to customer service.

Date of experience: January 1, 2025

Dire!
January 2, 2025
Previous review

The service has changed for the worse. Orders take too long to arrive and arrive incomplete. They are not responsible for losses. I will not buy from here again.

Date of experience: December 4, 2024
New York
1 review
1 helpful vote
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I haven't received my order
February 24, 2025

I haven't received my order and when I contacted FragranceX, they told me that we have to nothing to do with your issue since the carrier is equipped with a GPS system and it says delivered.
I've never experienced a delivery issue before especially I usually buy my fragrances from Fragrancenet.com and Amazon

Date of experience: February 14, 2025
Washington
1 review
0 helpful votes
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April 24, 2025

Good scent and i love their designs on the bottles. And good brands

Date of experience: April 14, 2025
Illinois
1 review
0 helpful votes
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Swift and accurate delivery
February 16, 2025

Very pleased with delivery and price. I will continue to purchase from you.

Date of experience: February 6, 2025
Tennessee
1 review
0 helpful votes
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Great Products Great Value...
February 9, 2025

I have not pretty much all of the John Varvatos collection and this is one of my favorites.

Date of experience: January 31, 2025
Connecticut
1 review
3 helpful votes
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Send my product please or refund my money!
December 19, 2024

Terrible! You promised to send my product in a few days but up now, I have never received it. You wrote to me to ask if I got it and I told you, I did not get it. Everyone is quiet and here you are with a survey?Really?

Date of experience: December 9, 2024
North Carolina
2 reviews
17 helpful votes
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Excellent
February 15, 2025

I am a 65 year old women who used to be able to wear fragrances. I have not wear any since I retired, Now I find out that I can't wear any fragrance any more, eve my own. It is so sad because I used to love wearing perfumes. Fragrancex has been so gracious in letting me return these orders. So far I had to send all of them back. They are fast shippers, and there fragrances are nicely packaged.

Date of experience: February 5, 2025
Washington
1 review
0 helpful votes
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Great experience
January 5, 2025

Love the prices on all of Your perfumes. I'm also looking for a Lady Stetson perfume. So if You have one for 20 dollars, I am interested.

Date of experience: January 5, 2025
GB
1 review
1 helpful vote
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Armani Emporio
December 3, 2024

I bought Armani Emporio and Antonio Banderas perfumes, and both fragrances are not original. They don't last long, and while Antonio Banderas is cheap, Armani is not. The perfume bottle has sharp edges at the end and sprays in a stream. When I try to use it, the liquid runs down my hands, and the scent lasts only for a moment. I wrote to the seller, and they claim the perfumes are original, offering to accept a return at my expense, but the bottles must not be more than 20% used. How am I supposed to estimate that? How would they? Don't buy from them; these are fake perfumes.

Date of experience: November 23, 2024
Georgia
1 review
0 helpful votes
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Have not received it as yet. Awful service
January 25, 2025

Not good at all. Disappointing indeed and I just want what I paid for

Date of experience: January 27, 2025
Washington
1 review
0 helpful votes
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Marketing
February 6, 2025

You guys provide the products at a decent price. I really like what you guys have set up.

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
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Trusted site
February 7, 2025

Always a good experience ordering the scents I love.
Quick delivery time.
Discounts are superb.

Date of experience: January 28, 2025
Colorado
1 review
0 helpful votes
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Super Place to shop!
December 27, 2024

I Love it. Love the savings! My products surprised me with how quickly they arrived within a few days. Thank You!

Date of experience: December 30, 2024