About the Business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was so disappointed, if they offered a 0 star rating; I would have given them that.I will never do business with them anymore. Stay away from this one.
It took a minute. Had to resubmit 2 times but other than that, I am very grateful to have Afterpay as an option for payment
Never received anything. Placed order, got delivery status and that was that
Perfumes were received yesterday, January 19 or maybe a day before, fully satisfied this time
Original purchase was placed using a wrong card, a Chase card. I have to drop that order and get a new order or a new car., Purchase was declined because apparently they couldn't verify the billing details.
That was very frustrating to me since I am out of of the mainland, in a US territory, Puerto Rico
Confiable y seguro. Me gusta pues los productos llegan rapado
I really love the fast delivery,and smell really good,and price not bad
Always effortless from clicking on the website, searching for my product, placing the order, checking out, receiving my order.
Great company to order from.
Not good at all. Disappointing indeed and I just want what I paid for
I never received my order. FragranceX claims it made the shipment, but has no way to prove that it sent it. There is no way to speak to customer service.
The service has changed for the worse. Orders take too long to arrive and arrive incomplete. They are not responsible for losses. I will not buy from here again.
It came fast to me, service was quick an fast, these are my favorite fragrance.
FragranceX is quick and accurate at filling orders. Be aware, though, that the coupon codes in the box are no better, and sometimes not as good, then the one that's always available on the website anyway. That's the one thing I don't appreciate.
They took my money, said that " we think your card was stolen" and stop answer me! Even I sent code ot transaction and photos from my bank account, when just stop answer me! 2 week passed and of course I didn't get any refund on my "stolen card". Where is my money? In your pocket? And name of employer that I spoke was Riza. Data of transaction 30.12.2024
Fast and always when promised...the price is the best around on famous brands
It's a great product for ladies from Britney spears thru fragrance x
First time dealing with you guys but you did your best.thanks
I've bought in the past and it went well. But this time I wanted to place a large order (4 deodorants plus a perfume). When I received the tracking number, I saw that my package would arrive on January 3. The delivery man never rang and left the package on the doorstep (a 32-unit building). Obviously, it was stolen. When I wrote to them, I got a corporate reply to the effect that they had received the delivery note, so no recourse, that's all. They use cheap delivery companies that don't require a signature (even for $225 purchases!). Not secure enough to buy from this company again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members