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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very disappointed. The cologne did not have a cap. Therefore I cannot use it when traveling. Wish I had been warned about this…Very Disappointed.
Had what I was looking for for and easy to find
I received some of my orders are damaged. When I opened the box it was totally messed, boxes from the perfumes were crampled, and torned apart, one of the perfume cover are out from the bottle. Some are leaking and some boxes of the perfumes are open.
Hi Rosemarie!
Thank you for sharing your experience with FragranceX.com. We are truly sorry to hear that your package arrived damaged and in such poor condition. It is clear that the order was mishandled by the carrier, and we understand how upsetting and frustrating this must have been especially with your gifts needed before your Christmas party.
We also apologize for the delay you experienced while waiting for this to be resolved. We appreciate your patience and your kind understanding that our team member was following the required steps to assist you.
Please know that we are here to help and want to make this right for you. If there is anything else you need, we are always available to support you. 😞
I experienced ordering before from you and I'm satisfied and happy
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Hi Rolland!
Thank you for sharing your feedback with FragranceX.com. We appreciate you taking the time to leave us a review.
If there is anything we can assist you with, we are always here to help! 😊
One of the items in the box was broken when i opened the package. Should make sure the packages have something besides paper one the bottom to help with the transportations of the items.
Hi Tahari!
Thank you for sharing your feedback with FragranceX.com. We are very sorry to hear that one of the items arrived broken and appreciate you letting us know about the packaging concern.
We also see that an agent is already working on your case to provide a resolution, and we will continue to update you via email until everything is fully resolved.
All in all, placing my order is a bit confusing especially when I have to wait for the final confirmation
It does a never ending loop
I then usually leave the app
Then go to my email, to get the full purchase information
There I get my confirmation of my purchase. I don't know why it takes so long.
Hi Angelica! 🔄
Thank you for sharing your feedback with FragranceX.com.
We are sorry to hear that the final confirmation screen feels confusing and that it loops before showing your purchase details. We understand how frustrating that can be.
We appreciate you letting us know how you have been managing it through your email confirmation. Your input is very valuable and will be shared with the correct team so we can work on improving this experience for you!
Quick
Easy
My favorite place for my fragrance
I purchased the Michael Kors sexy Amber and it took very little time to arrive at my house the product is amazing the same at like any major Michael Kors location and definitely not a knock off love the price you cannot beat this
Hi Amber! ✨
Thank you for sharing your feedback with FragranceX.com.
We are thrilled to hear that your Michael Kors Sexy Amber arrived quickly and that you found the product amazing and authentic.
We truly appreciate your support and are glad you enjoyed the unbeatable price!
The shopping experience was great. Good choice of products. Two of the items arrived damaged, however. Lattafa Velvet Musk - the top was broken off. The Khadlaj Rose & Romance - the box was destroyed. I smelled some fragrance when I opened it, but I don't think it's leaking.
Hi Ann! 📦
Thank you for sharing your feedback with FragranceX.com.
We are glad to hear that your shopping experience was great and that you enjoyed our product selection.
We are very sorry to learn that two of your items arrived damaged in transit. The broken top on the Lattafa Velvet Musk and the damaged Khadlaj Rose and Romance box are certainly not the condition in which we would want you to receive your order. Please reach out to us at support@fragrancex.com, so we can assist you with a resolution right away.
We truly appreciate your support and the opportunity to make this right for you!
I bought this for a gift when the person opened it there was little or no smell which was gone in seconds don't buy from these people even the box looked fake I have the real one
Hello Matthew!
Thank you for your feedback. We are very sorry to hear about your disappointment. Please be assured that FragranceX does not sell knockoffs or imitations. All of our products are 100 percent authentic, which is why we have been a leading online fragrance outlet since 2001.
We do see that this order was placed in August and your claim was submitted on November 30. As per our policies, all claims must be made within 30 days of receiving the item.
If you need any further assistance, please feel free to email us at support@fragrancex.com and we will be happy to help. 📩
I have been using this product for a while now. My husband likes it too. Together we smell heavenly! I bought the product originally for my son-in-law. He didn't even try it so I took it and it smelled so clean and fresh that I kept it. Glad I did. I receive compliments on the fragrance every time I wear it. People actually stop and ask me what I'm wearing. This fragrance fits me and my body chemistry alines with it. It's not too strong, wears a long time, and people love the fragrance. I'm happy. Thank you!
Hello Paula!
Thank you for sharing your wonderful experience. We are thrilled to hear that you and your husband love Versace Man and that it has received so many compliments. 🌿
It is great to know that the fragrance suits your style and body chemistry so perfectly. At FragranceX, we are always happy when our customers enjoy their purchases and feel confident wearing them.
We truly appreciate your support and look forward to assisting you again!
My husband and I, both, like this scent. It's a favorite with us. The smell is clean and fresh. Many times fragrances are too strong but this is just right. Thank you for such a terrific product!
I have been a customer for several years. The fragrances I received are equal to department store brands in quality but are lower in price. Shipment of products is relatively quick.
Hello Thomas! 🌟
Thank you for your wonderful feedback. We are truly grateful for your continued support over the years. It is great to hear that the fragrances you receive from FragranceX.com match department store quality while offering better prices.
We are also glad to know that our shipping times have been consistently quick for you. We appreciate your loyalty and look forward to serving you again!
1st time shopping with FragranceX very good prices 100% authentic timely delivery always coming back and with my Perks at Work I get rewarded for my purchases great place to shop and not spend full retail price
Hello Antonio!
Thank you for sharing your experience! We are thrilled to hear that your first shopping experience with FragranceX was great and that you are enjoying our prices, authentic products, and timely delivery.
We appreciate your support and look forward to serving you again! 😊
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After I received the confirmation that I made in order with your company I never got anything else until this last wanting to know whether or not I got my shipment I think that in most cases whenever I deal with companies I usually get a confirmation when they ship so that I can take a look at it very poor this year
Hello Ralph!
Thank you for sharing your feedback.
We are very sorry to hear about the lack of shipping updates and understand how frustrating that can be 😔. You should always receive a shipment confirmation, and we apologize that this did not happen for your order.
We appreciate you bringing this to our attention and will use your feedback to improve our communication moving forward.
If you ever need anything else, we are always here to help!
EASY TO FIND THINGS AND SEARCH AND GREAT PRICES'
I will definitely add fragranceX to normal routine of punching fragrances.
The online experience was easy and user friendly I will ordering from from fragranceX in the future.
Hi Moe!
Thank you for your review.
We are glad to hear that your online experience was easy and user friendly. It is great to know that you plan to add FragranceX to your regular fragrance shopping routine.
We appreciate your support and look forward to serving you again in the future! 😊
Great prices and easy ordering. Only negative was the Post Office sent my order to the wrong city and that caused a four-day delay in receiving it. No fault of FragranceX.
Thank you so much Gregory! 😊
We are happy to hear that you enjoyed our great prices and easy ordering process. We appreciate your understanding regarding the shipping delay and are glad it was not an issue on our end.
Thanks again for choosing FragranceX!
Hello,
I still haven't received my order (Order ID: *******).
The email I received says delivery confirmation, but the package never arrived.
Could you please track the shipment and update me with next steps?
Thanks very much.
Hello Melinda!
We sincerely apologize for the issue with your order.
We checked your account and all orders placed are showing as cancelled. We also sent emails regarding this situation but did not receive a response.
If you need further assistance, please contact us at support@fragrancex.com and we will be happy to help.
Thank you for reaching out to us! 🙏
Item came just as advertised and perfect condition packaged perfectly came in a few days well within the time limit and very very reasonably priced
Hello Ben!
Thank you for the great feedback 😊 We are delighted to hear that your item arrived exactly as advertised, in perfect condition, and nicely packaged. It is wonderful to know it reached you within the expected time and at a very reasonable price.
We appreciate you choosing FragranceX and hope to serve you again soon!
The cologne we received from FRAGRANCE X is completely IMPOSTER FRAGRANCE. We literally went to the store that actually makes the cologne and compared it side by side and it IS 100 % FAKE. We highly suggest ONLY PURCHASE PERFUMES & COLOGNES INSIDE A STORE.
So thankful we are getting a refund.
Hello Sarah!
We are very sorry to hear about your experience and that you feel this way about our products and service 😔
Please rest assured that we only sell authentic fragrances. We never carry knockoffs or imitations. This is why we have been a leading online fragrance retailer since 2001 with a customer satisfaction rating of 4.6 stars.
We see that you were able to obtain a return label directly through our site. Once the item is returned, a refund will be issued to the original payment method.
If you need any additional assistance, please feel free to contact us at support@fragrancex.com. We are here to help!
Hi Stein! 😊
Thank you for your feedback.
We are thrilled to see your five star rating and truly appreciate your support.
We appreciate you choosing FragranceX.com!
The samples were extremely small for $3 each. I used to get these from Walmart for $2 but they were at least 3 times as large. Th rest of the order was fine.
Hi Teri!
Thank you for your feedback.
We are sorry to hear you were disappointed with the size of the samples. We appreciate your comparison and understand your concern. We are glad to hear that the rest of your order arrived as expected and met your satisfaction.
We appreciate you choosing FragranceX.com!
The samples were extremely small for $3 each. I used to get these from Walmart for $2 but they were at least 3 times as large. Th rest of the order was fine.
Seemed simple enough. Visit website, create account, order products, pay for them, get order confirmation email. Turns out the order was cancelled by the vendor, no reason given, and no notification either. Not sure if this is an actual reputable vendor or a honeypot to collect personal info and payment information for nefarious purposes. Will be watching for misdeeds. Buyer beware.
Hi Lucas,
We are very sorry for the experience you described and understand how frustrating this must have been.
Your order was cancelled because we were not able to validate the billing details that were provided. For your security, when the billing information cannot be confirmed, the system automatically cancels the order.
For more information, we kindly recommend contacting your financial institution, as they can provide details about why the payment could not be verified.
We truly apologize for the inconvenience and are here if you need any further assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ann!
Thank you for sharing your feedback about FragranceX.com. We are sorry to hear you were disappointed to receive your fragrance without a cap.
We checked your order and saw that you selected the tester option. As explained on our site, testers are original and 100% authentic items that were intended for store displays. Since we do not have a physical store, we offer them at a reduced price. Please note that these items may arrive without a cap or without the designer box, but the product itself is the same as the full priced version. 💼
Testers are a great way to save when you already know and love a fragrance and prefer not to pay extra for packaging.
We truly appreciate your feedback and are here if you need any further assistance!