FragranceXReviews 7,156

I have make an order six months ago. But until now I don't get anything. I have send a lot of emails and I call them, asking them to refund my money. But its always the same answering: Be patient because your order its on the way. I never see something like this because all the online shops have a deadline for delivery the orders. Otherwise they reimburse the money.
I never see such arrogant people how mock with other peoples money.
I strongly recommend, NEVER BUY AT FRAGRANCEX.COM

One of the worst customer experience i have ever experienced. My package was not even delivered and they refused to refund the full amount of my purchase. DO NOT BUY from this company they are scammers!

I had already ordered Fantasy by Britney Spears from fragranceX at an amazing price before I started reading any reviews. After reading the reviews which were mostly negative I started regretting my order. Everyone made it sound so horrible and I was worried I'd have to pay extra import charges when I recieved my parcel as I am in Canada. Also some people claimed their products to be fake. I went and picked up my parcel today and I didn't have to pay any extra charges. The item looks real and smells like the real deal to me so as far as I can tell, it's authentic. I also recieved a coupon for my next order and a bonus nail file. I am totally happy with my purchase and I would definitely recommend FragranceX to my friends :)

Please, please do not purchase from Fragrance X, especially if you are based in the UK. Not only did they hit me with a £17 DHL delivery charge (on top of their delivery charge which meant I paid £15 more than if I had purchased the perfume in the UK), but when I received the perfume, it was a fake! I could tell as soon as I sprayed it, and the smell disappeared after 5 minutes. I took it to a well known perfume store and they confirmed it was a fake. I have purchased perfume a few years ago from Fragrance X and wasn't charged for the DHL delivery and the perfume was genuine. Now it is definitely not. They are now obviously buying from cheap, copycat suppliers of fake perfume. Please do not use. I am reporting them to Trade Descriptions to try and get them stopped from exporting to the UK. I feel really cheated. It is daylight robbery. My hard earned money down the drain.

I'm a frequent online shopper, never have I had a worse experience with an online store. It's been over 8 months & I haven't received my order and obviously I'm not going to in the future. They kept sending my the same robotic e-mail when I told them the order is late, they kept saying it is on the way and if the order has been sent back to them they will refund me. Once day maybe 6 months later the tracking number just stopped working, I told them I want a refund, they never replied! I sent from another e-mail they still completely ignored my e-mail! Even though they replied to all my other ones, but once it's obviously time to refund and they cannot stall me any more they just ignored. I'm DISGUSTED with this company, and very upset at how they can just steal my money! Do NOT place an order with them, they are cheats. STAY AWAY!

U. K. Customers - Please be advised.

I recently ordered some perfume from this site and had a discount code for free shipping!

Really pleased with my transaction until on my attempted delivery note I find £16.00 worth of duty to be paid before I can actually have my item. AT NO POINT WHEN PLACING MY ORDER WAS I ADVISED THIS COULD HAPPEN!

Obviously this has made my order much more expensive and I might as well have brought it in the high street! When I contact the support team I was given a link to their website about shipping costs, that of course, nobody ever looks at when your being offered FREE SHIPPING, and told there was nothing they could do as it is the responsibility of the courier to pass on the charges.

I will reiterate that my problem is I WAS NOT ADVISED OF ANY ADDITIONAL COSTS and therefore my whole purchase was misleading!

PLEASE CONSIDER THIS WHEN ORDERING AS FRAGRANCEX CLAIM THERE IS NO WAY FOR THEM TO KNOW WHAT DUTIES ARE CHARGED IN WHICH COUNTRIES AND FOR WHICH PRODUCTS - Which is no excuse seeings as they offer shipping worldwide, they should be able to advise their customers, it makes for good business.

On Fragrancex homepage there's a cupon code "FSW" for free shipping. I applied the coupon FSW and the shipping cost was
Then subtracted from my total. But when I clicked on the button "Place the order", and ONLY when I did it, I noticed I was charged the shipping (around 20 dollars), and there was no way to undo the purchase. And because I chose to apply the "free shipping" code, I lost the opportunity to apply the discount coupon and get 10% off. Of course I feel disappointed and deceived. I sugest the website be configurated to deny the application of the free shipping code for countries which are going to be charged the shipping, based on the customer's IP (I live in Brazil). BTW, I tried over and over to contact the store via email but it always returned undelivered.
I then exposed the problem on their Facebook page, but my posts were always deleted. I insisted on posting again and FRAGRANCEX BLOCKED ME! F***rs!

I received my Gucci in double quick time. Hooray. No extra cost, Hooray, Opened my Gucci and although it smelt nice I was not 100% convinced that it was genuine. The more I used it the more I believed it to be fake? But I could be wrong. Then shock horror two weeks later I get a bill from DHL for shipping costs of £17.06. Angry is not the word I would choose to voice my displeasure. I could of bought it cheaper in the UK. I will not be buying from FragranceX. Com again