Silvia L.

I ordered from Scented Monkey a few times before and they used to be great. But on may 2017 I ordered six fragrance coffrets (total USD 49,90 or sth), but the freight forwarder company refuse to ship perfume. So I ask the forwarder to return the items to Scented Monkey, which they did via UPS. The package first arrived at the forwarder weighing 6 lbs, left it weighing 6 lbs (forwarder's website registers), arrived and left UPS weighing 6 lbs (UPS tracking code registers), which can prove the six coffrets were all inside the parcel (BTW, this forwarder only wrap goods in padded security self adhesive bags, which are IMPOSSIBLE TO BE VIOLATED WITHOUT THIS BEING NOTICED). But Scented Monkey refunded me ONLY USD 19, claiming that they received back only two coffrets! I tried and tried to get to an agreement with them, putting forward all these arguments, but it was no use. THOSE F****RS STOLE FOUR OF MY SIX COFFRETS AND REFUSED TO MAKE A FULL REFUND. Stay away from them. By the way, UPS registers say my parcel was received at Scented Monkey by a person named Cherian.

On Fragrancex homepage there's a cupon code "FSW" for free shipping. I applied the coupon FSW and the shipping cost was
Then subtracted from my total. But when I clicked on the button "Place the order", and ONLY when I did it, I noticed I was charged the shipping (around 20 dollars), and there was no way to undo the purchase. And because I chose to apply the "free shipping" code, I lost the opportunity to apply the discount coupon and get 10% off. Of course I feel disappointed and deceived. I sugest the website be configurated to deny the application of the free shipping code for countries which are going to be charged the shipping, based on the customer's IP (I live in Brazil). BTW, I tried over and over to contact the store via email but it always returned undelivered.
I then exposed the problem on their Facebook page, but my posts were always deleted. I insisted on posting again and FRAGRANCEX BLOCKED ME! F***rs!