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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Product did not arrived on the initial delivery date or the new revised delivery dates. I was not able to contact company by phone. I was put on hold for a long period of time and on several occasions with no customer service representative assisting. I sent a email via company website Help link. The Help link didn't reply, but the delivery information was updated/revised once again. Product finally arrived about 10 days after being ordered.
I loved shopping with FragranceX, the price point and selection was pretty good compared to other sites.
Glad to know you had body fantasies, love this body spray.
Glad to know you had body fantasies, love this body spray.
My order was a Christmas gift. When I placed the order it stated that my order would arrive prior to Christmas. Unfortunately it did not arrive until the following Tuesday.
The perfume was $212 should've bought it then. Still was a good price and the product is even better than the sample I received.
My favorite fragrance is Versace Yellow Diamonds. I get compliments all the time just walking past someone. A win!
Awesome Body Spray. This so much lasting. And its fringes was great. You can use it whenever you want
I ordered two bottles of Casmire by Chopard. I was not aware that this product has been modified. I am planning to return it. I wrote to the company to obtain a mailing label. It's been a week and I've not heard anything except for this survey. Very disappointed in the lack of customer service. Will not be doing business with them in the future unless I hear from them soon.
I always half to wait about 5-6 days after I order to track my item, it always saids a shipping label was created and usps is awaiting item I would like for my phone temp to be on it's way by the 2nd day after irdering.
I love the prices the perfumes arrives in perfect condition and you have fast shipping.
I ordered this product on Wednesday, Dec 23 and paid extra for 1-day delivery, but didn't receive product till Wednesday, Dec 30. Was dissatisfied because of this reason.
Came early that expected considering it was ordered during the holidays
First time and how easy best part, no waiting in line!
I got two perfumes I have been wanting to try for very affordable prices and was even able to do Afterpay so I could break the payments down since it was close to Christmas and funds were a little low. Will definitely use them again!
I paid for overnight it came just in time for Christmas, very happy
The delivery was fast and the package came in great condition. Would recommend again!
Website is easy to navigate and the checkout process was easy.
My order was placed, processed and shipped in a timely fashion. I will place additional orders in the future.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at support@fragrancex.com with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)