On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My order was received on time and was just what I wanted. Thank you so much.
PLEASING PEOPLE TO WORK WITH. AN ENJOYMENT, WHICH IS RARE.
WILL ORDER AGAIN FROM YOUR COMPANY. THIS IS MY SECOND ORDER.
Everything was absolutely flawless from ordering to receiving
Everything was absolutely flawless
I love that FrangranceX has the retired fragrance that I love. I cant find it anywhere else. Free Shipping is an added bonus! Thank You FragranceX
I love that FrangranceX has the retired fragrance that I love. I cant find it anywhere else. Free Shipping is an added bonus! Thank You FragranceX
Easy. Love this scent. Super fast delivery. Would definitely order again.
Received Armani Si Fiori and it smells amazing just like the one I smelled in Ulta! Very happy with my first FragranceX purchase
Received my order quickly and was exactly what I was expecting. It wasn't a knockoff and I've worn it several times and it lasts as long as the full price bottle at less than half the price.
I've purchased several fragrances from FragranceX and I couldn't be happier with the service. I will continue to shop with them.
FragranceX website always has a great selection of colognes to chose from, and they give you a good description of how each cologne will smell from first application all the way through severl hours of wearing. Prices are very competitive, and the website gives you many different size options for each section.
The check out process is easy and clearly layed out on their website.
FragranceX website is always easy to shop from. Checking out is straightforward and clearly laid out. Really easy to use!
I ordered on a weekend. My order was to me about three days later. The prices are awesome for then sizes that I ordered.
I love the fragrances I got, price was exceptional and delivery time was pretty good. Will definitely be ordering more
Love getting the little sizes to try out and see what I like before purchasing a regular size. Loved 2 out of 3. And purchased a regular size of a perfume I love for a great price.
Well designed web site - easy to use.
Sorry I didn't know about you sooner.
It was very fast my fragrance is awesome thank you guys for being so fast with the delivery and it smells bomb
The perfume smells different than I expected from all previous times i have received it
Bought the fragrances I wanted and they arrived on time. I'm just stepping into fragrances, so I'm still learning. But the price was excellent.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at support@fragrancex.com with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi! Please reach out to support@fragrancex.com for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Answer: Hi, yes! 100% authentic items :) If you are not satisfied, just let us know!
Answer: Hi! All questions can be sent to support@fragrancex.com! Thank you :)
Answer: Hi! We are sorry to hear this. To stop text messages you simply need to reply STOP :)
Answer: Hi! Simply access your account > New address > Select the Details card to edit > Edit phone number > Save :)