FragranceBuy has a rating of 4.7 stars from 7,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
After seeing a couple of fragrance channels on YouTube, Gent Scents and Chaos Fragrances do reviews and linking a cologne I wanted to try, I decided to give this site a chance. I ordered from about 4 different fragrance sites and the packaging at Fragrance Buy is the best, very fast for a Canadian company and a Sunday delivery. Excellent prices and selection, definitely will be using in the fut.
My product was stolen and I never recipient it. You helped me recover my loss.
I had a problem with my order and they guided me every step of the way. My issue was resolved very promptly. Excellent customer service
I requested an email when item back in stock and I got it! And the added perk was that it was up for sale for the email people before than the rest of the public so I was guaranteed the stock, sort of speak… And the. The shipping was rather quick considering Im in NY and you guys in Canada and I didnt pay extra fees for customs or anything so 10 out of 10!
They had provided good service, fast shipping and threw in a free sample of a cologne i was looking to get, great experience will definitely be buying again
Great packaging and arrived before estimated time, great service and great collections
My first time ordering from FragaranceBuy will not be my last. Selection was great, with most items in stock. Prices were very good and free shipping on 5 or more items is a huge plus.
Came in 6 days from the day I ordered amazing packaging
Big inventory. Delivery on time! Never got disappointed!
I got the perfumes that I was looking for a long time. Glad they had in stock. Btw nice service. Got the items in 2-4 business days.
My order came fast and efficiently but I wish they stopped using styrofoam in the packaging
They are responsible, with attentive and very reliable orders, thank you
I've bought from FragranceBuy multiple times and I've had nothing but a wonderful experience with them. They have great prices for both niche and designer fragrances. In my most recent purchase (Mancera - Intense Cedrat Boise), they even sent me a vial sample of Parfums de Marly Pegasus. Love them!
This perfume is indeed beautiful and long lasting, I took off one star just because I blind bought it based on reviews, I was expecting it to be a darker chocolate, but it's more light and airy on my skin,,,as I said, it's still beautiful.
I have gotten several perfumes from this site since I found out about it, the perfumes are legit and much less cost than other stores, I love that you can find beautiful perfumes, niche and designer,,, I definitely will continue to shop here!
Great retailer
Great service
Super fast shipping but I hate that they havent sent me a sample of any sort. I have ordered several times and nothing. Very disappointed.
I have been looking to try a few different cologne houses. They had them in stock and at a good price. Very fast shipping once shipped. Will definitely be ordering from here again..
Simple straight forward experience. I keep coming back to FragranceBuy simply because they deliver as promised.
Good prices for true product and it is consistently delivered without issue.
Muchly appreciated.
Speechless, wonderfully so. Quick and positive response from customer service when I had to interact with them. Most important though, the prices can't be beaten 90% of the time
My package was empty. Perfume box only, no fragrance. I have never had this issue with fragrancebuy before though.
Excellent customer service, good pricing. A little cheap with the samples lol but Overall great experience i will keep buying from them and also recommend to others. Good job!
It's been over 3 weeks and have not received my package. Attempted to call and left message but no response. 1st time I've had an issue with the company
I love the collection, prices, services everything but a little work is needed on the website so that we can easily find the products.
Fav place to shop for perfumes.
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Hi Edward, we sincerely apologize for the delay in receiving your order and the disappointment, frustration, and inconvenience this has caused. I'm afraid the package is now deemed lost and we issued a full refund on December 13th. We reached out via email, we await your kind response on help@fragbuy.ca
Best regards,
The FragranceBuy Team