FragranceBuy has a rating of 4.7 stars from 7,056 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
I have used FragranceBuy multiple times to add fragrances to my collection. Their prices and selection are the best around, hands down! I am a customer for life and will always use their site for fragrance additions in the future. Awesome selection, unbeatable price!
The team is fantastic at responding to issues, had an issue with UPS (which is completely outside of Frgrance buy controls) and they took it upon themselves to resolve it in a very quick manner.I appreciate the service
Always a positive experience shopping at fragrance buy. Items ship on time and are well packaged. Fragrances are competitively priced, no complaints there.
I spend a lot of money with FB each year and u guys never even send a sample to me. So cheap. And when i purchase from other places i get samples. And your delivery not good anymore...
I received very nice fragrances, very affordable prices and packaged with such care as to rival any of the other online fragrance companies I've purchased from before.
I mean that. Customer service was outstanding and I am more than very satisfied, I'm impressed.
Make sure you do your research before pulling the trigger. I place an order but immediately asked to cancel it cause I wanted a another item added. So I asked to combine them to pay less shipping. They replied "late" after a few days and said it's too late to cancel even though they shipped it 3 days later after the email response. Overall good online prices. They use UPS and it's very unreliable. But that's any service company in Canada right now.
Hello Soroush, we truly apologize for the difficulties you experienced with the cancellation and shipping for this order. We sincerely apologize for the frustration, inconvenience and disappointment this has caused you. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I was able to purchase a famous cologne at a significant discount. On top of that, the help team was quick and responsive with regards to a change in the delivery. Will definitely buy from here again!
Ordered five fragrances... always have great prices. The packaging is very good and the product was in perfect shape when it arrived. Can't go wrong with FragranceBuy!
Super slick packaging arrived with my items safe and in perfect condition. Everything was exactly like expected but with such an amazing price. Well done - I am going to be a return customer.
After searching for 1 million prive, was not able to find it. So i went with the Milano Prive because i was told it was clone of 1 million. For me, it doesnt last long at all and am what ever about it because Fragrancebuy had such great prices and fast shipping. Was my first time using this website and even though they are in Canada, shipping/taxes are a little high(not their fault), i will continue to buy from them. I enjoyed the little personalized box my perfume came in, very well packed and taken care of. I do recommend this site for low prices on many perfumes. As for customer service, i dont know how they are since i didnt have to contact them
I ordered 2 perfumes and Its been more that 3 weeks. I havent received it yet. Its showing sitting at Fedex facility from last 2 weeks. Tried calling them but no response. I didnt expect thid From Fragbuy Canada. I thought its a legit website to order perfume but looks like my money is wasted. VERY DISSAPPOINTED
Hello Ranbir, we truly apologize for your package being lost in transit and we sincerely apologize for the frustration, inconvenience and disappointment this has caused. Please rest assured, we've issued a full refund. We kindly reached out on help@fragbuy. Ca and we kindly await your response.
Best regards,
The FragranceBuy Team
This is always my go to place to buy all my perfumes. The prices are always fair and the service is very reliable. I know that from the time I place my order to the time I'm wearing it is only ever going to be a max of 1 week, which is amazing. The staff is always very helpful and respond to any inquires regarding brands, shipping and availably. I have been a customer for over a decade and I'll continue to use this site forever. Thanks so much for always providing such amazing service and always having the latest perfumes in stock.
I love shopping from this online store. Their prices are highly competitive and sometimes unbeatable. I have ordered multiple times from this store and never had any issues with any product. They always send authentic perfumes and their delivery is fast and reliable. Very satisfied customer for past 3 years!
This is truly one of the best online perfume shops I have ever used! Very good service, the best prices on perfumes and an incredible branded box for delivery!
Overall, my entire experience with FragranceBuy.com I would describe in one word - Amazing!
Excellent selection of original perfumes, very nice discounts, fast delivery, excellent customer support, and the best personalized box for transporting your order!
I received all my items in excellent condition. I know middle eastern fragrances take a bit to come in to their own but for some reason I responded too quickly in reviewing. 2 I didn't think that would work, but I was just going to resell myself. Thankfully I didn't, because I now adore them, and considering buying the fragrance it's duping. I tried to update the review, but couldn't. But no worries. But I've been researching buying some niche fragrances, and will most likely buy some in the future after trying some samples.
I have been shopping for perfume at this website for many years now and have never been disappointed. The products are authentic and the shipping is quick. Highly recommend them to everyone.
Bottle must be defected or just poor quality because it leaks perfume everywhere. The leak must have changed the smell of the fragrance because it smells very bad.
Hello Salem, we truly apologize for the defective fragrance you received and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Haven't had to get in touch with customer service yet because all is always good with my orders! Good job Fragrancebuy!
Excellent service, quick turnaround! Product was t damaged. It was delivered to me on time. I will continue to use this service for any and all future purchases
I've made multiple purchases from this site. I can rely on the items to be authentic and the packaging to be very good so my products don't get damaged on the way. Highly recommended!
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Hello, we truly apologize for the lack of samples in your recent orders and for the poor delivery service. We sincerely apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.
Best regards,
The FragranceBuy Team