I ordered many different parfumes including a few testers. One parfume arrived scratched and all of them was super hot in temperature. Probably they were long time in hot car. When I sprayed them, all of them smelled weird and rotten, not sure if overheating them was the reason. But definitely didn't smell like quality original Parfume.
Ordered on early May, delivery should be on mid of May but i missed the delivery time without further notification, so I request the CS team reroute the parcel to specific collection center for myself pick up on 23 May. However, CS team and delivery team did not reroute to the correct address that I confirmed previously, they even send it to limited service post office without notice me until I found out while I passed by the collection center randomly. After discovered their huge mistake with those back and forth emails around 20 days, my parcel still cannot be located yet and the negative working style from both parties really makes people annoying Updated edit:
I did mentioned refund is my least option at previous replies, however CS team did not get my point from very beginning, and even it's not my option now, since I got refunded automatically as order cancel and no further follow up for this case, which make me much more disappointed.
Please respect to customer willing and answer question directly instead and writing apologize, it give no help for the case
I have been a returning customer spanning over 3 years now. I love the pricing, flexible payment options, quality and end to end shipping of the product, happens very fast. 100% recommend
Shopping process is simple and pleasant. Not as many sales as before but I do take advantage of the always low prices. Shipping is a breeze unlike every other fragrance website. My fragrances always arrive on time and with no issues, properly packaged and looking crisp.
Pros:
A gigantic collection to choose from,
Never had a fake fluid problem on blind buys,
A very solid shipping system, Prices are reasonable,
Great and well cared for packaging Cons:
Just a tad bit slow on getting new articles in,
Rare gems finding 8.5 out of 10 Standard shipping time is fare depending on where you are.
Conclusion: whenever you visit the website you will end up with a big smile because you will find something amazing every time around period.
Ordered this after trying to find on many other sites. Hard to find and when I did, it was more expensive than Fragrancebuy. All my ordered items always arrive with packed at a good price. This is why I keep coming back.
Shipping to shipping is always easy and confident to deal with fragrance buy. Only challenge is the perfume list view on the site is a bit hard to filter but, if you know you Mr perfumes then you can just go search and select.
I have been a loyal customer of Fragrancebuy. I have been buying for many years now and what keeps bringing me is their selection/pricing. Shipping is also pretty fast, comparing its coming from all the way East Coast to West Coast :)
I am very happy with my order. I just wish I was closer to you guys so it doesn't take as long, but other than that it was a great experience and can't wait to buy again.
Per usual everything came in good condition which is always the concern when receiving something from so far away and all the items were there plus a free sample as they had promised great selection and always so much to choose from when buying from here.
Quick and efficient everything came well packaged and this is not the first time I buy here, this is where i come as a trusted source for fragrances. (If I ever had an issue in the past they answer through emails quick and fix the matter) Worth buying through FragranceBuy.
I mean the overall shopping experience was good. Nothing to complain about, order arrived right on time, on a Saturday, which was interesting but appreciated. The bottle lid has a crack in it, and the bottle leaks a lot. If you flip the bottle upside down, I mean it quite literally drips every other second. This is how I recieved the bottle, I never dropped it or damaged it. If I use the bottle and put it on my shelf upright, its not an issue, but I cant carry the bottle on me, knowing its going to leak in my jacket or pocket.
I had a great experience both with the quality and the price I paid. It took some time to be delivered but definitely worth it considering the price difference.
The overall experience was outstanding with fragrancebuy, and has mentioned the delivery was in the frame time so if your anxious no need to worries your order will arrive.
Very pleased with Fragrancebuy, the discount on their fragrances compared to retail is impressive. Also have new releases, you could find just about any fragrance.
Very satisfied. Great prices on many fragrances.
Great shipping time. Items well packaged.I have never had any issues with my experience. Like doing business with Fragrance Buy Ca.
Have been ordering from this site for several years now and I am always impressed with the quality and speed of delivery and will continue to use them as my only source of fragrances
I found the perfume I was looking for at a great price and it was delivered very fast without any trouble. I also appreciate the fact that as a customer, I have the option to choose the shipping company I want to deliver my package. I had a very bad experience with one company so I try my best to avoid them. It's good to give the option to the client. I'll order on FragranceBuy again for sure:-)
Great prices as compared to other discounters, usually able to find what I'm looking for. I would consider it rapid shipping since I'm in the southern U.S. packaging is superb
Every time I order, the website is easy to navigate. The delivery time is always correct. The billing is perfect. They make it a really easy transaction.
Fragrancebuy is the only place I order full size fragrances. I trust their products and I believe they have the best prices. The packages always come fast and in perfect condition! 100% recommand
Answer: Hello, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Please don't hesitate to let us know if you have any further questions or concerns and we'd be glad to help on help@fragbuy.ca Best regards, The FragranceBuy Team
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
FragranceBuy has a rating of 4.1 stars from 7,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
Hello, we sincerely apologize for the unpleasant experience you've had with the delivery of your recent order. There is no excuse for the series of errors that occurred - from the missed delivery notification, to the incorrect rerouting, to the lack of communication about the location change. We truly apologize on behalf of FedEx and we have immediately processed a full refund for your order. If our resolution and commitment to improvement has helped address some of your concerns, we would be grateful if you might consider updating your review to reflect the final outcome. Thank you again for bringing these issues to our attention and giving us the opportunity to make things right.
Best regards,
The FragranceBuy Team