Thank you very much for the great picture and prompt delivery. The picture is brilliant, clear, no flaws and the colors are bright. I am very impressed with your work, and look forward to do future photos with you. Thanks again.
Bernard Graham
Toronto, Canada
I just received my photos from Fracture and they were just what I hoped for. The photo I sent was exactly what came back - except printed on glass! The colors, hues, clarity and saturation were right on. A+
My husband ordered me a picture as a surprise and I absolutely love it. I dont think I've ever seen a more beautiful picture and I still cant believe it's on glass. I am so happy with it. We will be order from here again.
I can't say enough about how beautiful Fracture captured my two special pictures for a Lifetime!
Ordering was simple, shipping was pretty fast and they arrived in perfect condition. My daughter was absolutely so happy with the pictures I had done for her. They have great customer service and very nice also, responded to my emails within a day or two. Thank you and we plan on ordering more pictures in the future. Thank you Freacture!
I ordered a print from Fracture & when it arrived, there was a mistake. As soon as I emailed Fracture, they were on it. My rep, Jessica could not have been nicer. She was so professional. Let me tell you this, when Fracture says they want happy customers, they stand behind their word. I received my edited order on Christmas Eve - as promised. So, I would say - give Fracture a try. I love my print on glass. The quality is amazing & Fracture is an amazing company.
Trying to get information on delivery of an order and there is no way of getting in touch with someone in real time. No phone or chat.
Also the website is not very user friendly and has multiple glitches that make navigating to the relevant information, outside of placing an order, difficult.
I wasn't sure how this order would turn out. It was a decent picture from my Samsung phone camera of a home/museum of the designer Yves St. Laurent, in Marrakesh, Morocco. Lots of desert plants, cobalt blue building, with light blue trim and golden curtains. As it turns out, the print was much better than I expected, and hanging it was just as easy as advertised.
I am extremely disappointed in the fact that I had all ready spent close to 500 dollars for the pictures I wanted which was fine and that was with shipping, what was the disappointing part was when I placed the order no where once was it ever mentioned I would be paying duty fees which were 70 dollars. It was a huge Hassel for me to get these pictures seeing as my budget was 500 and no mention of custom or duty fees. I had to drive an hour each way to the FedEx depot with a 3 month old to have to pick the pictures up in person because I had to pay duty fees ( which coming up for that unannounced amount of money was a headache all in itself) and they would not accept cash dye to covid19. The pictures are beautiful, great job was done! But extremely disappointed in having to pay way over my budget when it was never specified. Not too impressed
Glad to hear you got your prints turned out great, Tracy. However, we're so sorry those fees came without warning!
From the sound of it, these seem to be duty or import fees levied by the Canadian postal services; otherwise, we certainly would have notified you! These kinds of payments are decided and imposed by local authorities, so we're not informed about them beforehand.
We're so sorry those fees were sprung on you; nobody appreciates unexpected fees. As of now, pre-clearing our customs isn't something we're able to do through our shipping services. Though there's a brief mention of it in our FAQ, a warning about VAT/customs fees does not appear for our international customers since these fees differ so widely between countries and regions.
You can read that warning on our site here: https://help.fractureme.com/article/116-will-my-international-order-be-charged-customs-import-fees
. I just received my family photos and i am in awe. They are even better than the photographer's prints. I can hardly wait to mount them on the wall. Just beautiful. Oh and i did have a question for support about mounting the photos and it was answered in less than a minute.
My wife ran across a 50 plus year old black & white photo of her family and I sent it in to Fracture Photos. I am amazed at the quality and the speed in which the photo was shipped back to me. My wife was surprised and very pleased as well. Thank you Fracture.
When I decided to research having a print on glass, it was because I wanted light to shine through the glass to illuminate the print. Not sure why else one would put a print on glass. When it arrived, it had a black foam backing glued to the back of the glass, thus preventing light from shining through. I am not 100% satisfied, and it did not meet my expectations. After their customer support said that is the only way they assemble the product, I was reminded of their 100% guarantee, and then I asked if there were any other issues. It seems the guarantee is 000% in the case of my expectations not being met.
Hi Craig, we're so sorry for any misunderstanding about our products. We print onto glass in order to create a frameless, borderless photo print that's ready to hang right on the wall, rather than for transparent photos or artwork.
Our customer support team has replied to your email and refunded your order in full, but don't hesitate to let us know if there's anything else we can do for you.
I order a glass print for my son anniversary and he stated it ok. He sent me a picture and said they print the picture and place it on the glass. The picture is not printed directly on the glass as advertised. I am so dissatisfied and disappointed. I thought I was doing something special for a special young man. A waste of money. It's a pandemic and people trying to watch their pennies and I fell for false advertisement. The ad said printed directly on glass not on paper and put on top of glass.
*******
Not a fan
Want order anything else
So disappointed
Hey Neldra, we're so sorry for any confusion! We guarantee that every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin foamcore backing to seal in the ink and allow for wall mounting.
You can see that process in action, and the ink being laid directly onto the glass, here: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63
When making our prints, we first print with color inks that make up the image itself; the second pass is a solid white layer to make the colors pop and give depth and opacity to the color. This second, white layer of ink can often peek through the foamcore backing on the back side of the print, and a few customers have mistaken it for a paper photo under the glass. Might this be what you're seeing?
It looks like one of our teammates emailed back with more information about our printing process and 100% Happiness Guarantee. If you have any other questions, please let us know at support@fractureme.com.
I had seen the ads for fracture on television, and I really thought it was a fantastic idea but did not have an occasion yet to order from fracture. Comof course the opportunity arose, and a friend of mine who loves their dogs sent me a picture of them and I thought for Valentine's day what a wonderful gift it would be, so I ordered a wall hanging of the picture and I was thrilled to receive it in the mail! It was beautifully done and carefully packaged so that when it arrived it was pristine! I was also very happy with the shipping it came exactly on time when they said it would and it was worth the extra cost for shipping within a week! I look forward to ordering many many more fracture pieces and it is truly a work of art...
As a return customer I knew the product was unique & beautiful but the customer service was truly exceptional. I had a small problem of my own doing. They resolved it expeditiously & with enormous responsiveness! They truly uphold their happiness guarantee. This is a rare & outstanding company!
I sent 2 photos in at separate times, I loved how the first turned out and sent another. I love both and both turned out better then I hoped for. I recommend Fracture prints. They are very well worth the time and money spent. The two photos I sent with this review are the ones I had done on glass
I placed an ordered for a photo to be hung in my office and unfortunately received a damaged photo with some quality issues. I reached out for support and received a very quick response, apologizing for the issues and confirming we would receive a replacement with upgraded quality. The new one came in very quickly and it looks fantastic! We are so excited to order more soon.
I sent scans of two of my colored pencil drawings to Fracture to have them printed on glass. I received them yesterday and was really excited as I was lifting the lid on the box... the images were so beautiful printed on glass! Fracture did an amazing job... the images printed on glass look absolutely beautiful! I will definitely be using their service again and HIGHLY RECOMMEND them! Thank you so much to the Fracture Team for doing such a wonderful job making my drawings pop so beautifully on glass!
I have made two orders and have just done my third! I love what they have done and am very, very pleased with their work. I have done one classic size and 7 small photos to make a collage for a child's bedroom.
Amazing work!
In a world of Amazon's, Costco's, Walmart's etc it is nice to find a company that cares about quality and costumer service. The whole process was so easy and the quality is perfect. The whole process took less then 1 week and our prints look great. We will definitely be ordering again.
Wonderful customer service! I forgot to apply a discount and they honored it after the order! Fast response. My order came early! Great Christmas surprise! The product was beautiful! The pricing was reasonable! I will definitely order again and recommend to others! Thank you! This company is a breathe of fresh air!
Overview
Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.
- Visit Website
- Gainesville, Florida, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher! We're so sorry for the trouble you've had on our site. This definitely isn't what we want our customers to experience! If you'd like to chat with our support in real-time, you can visit our website's live chat from 9 AM to 7 PM EST, Monday to Friday, and one of our customer support teammates will be happy to help. Check out how to start a live chat here: https://help.fractureme.com/article/34-contact