Once you order - you have radio silence from this company!
Their support department does not respond to emails - so if you have a damaged product I would only purchase thru paypal or some other payment method that allows you the ability to get your money back!
They should be reported to the BBB!
I just wanted to tell you that the gift I ordered arrived ahead of schedule, beautifully packaged and gorgeous! My daughter said it was the best birthday gift ever! Can't tell you how pleased I am with the execution and presentation of this beautiful picture. I will definitely order again! Thanks for making a special birthday gift even more special.
Great company - great product! Fast delivery! Quality was exceptional. I highly recommend if you'd like your photos framed please consider this company.
Impeccably packaged and shipped quickly. Website easy to use.
Thanks for the quality framed picture!
All the best, Lisa S.
Decatur, Georgia
First time I've used this company and I will be back! Quality and timeliness of deliver were terrific. The day I ordered, there was a glitch in their order system, causing a multiple order snd billing to occur but they were right on it, notifying me o was one of the affected customers. They had it rectified within 24 hours, and my charge card was corrected. Super customer service, and a beautiful product!
I ordered a print to put on glass from this company on Nov. 3 rd received it Dec 15th. It looked very faded and was printed crooked. I emailed them 3 times with no response. They guaranteed that if you were not satisfied they would fix it. Didn't happen. I am sending it back with a note that explains my dissatisfaction. I will be disputing
The charge on my credit card. Obviously I will never recommend them or order from then again.
This was my 1st time doing something like this and I sent a very special picture that was not cropped correctly, my bad. When I received the product I was so disappointed and sent a message. Jackson responded that he could crop it correctly for me and send a new picture. OMG... the new one arrived and is more than I expected.
I am so grateful to Jackson. He is the best.!
Sincerely
Jane C
Placed multiple orders and have never been disappointed. You work hard for a living and deserve to be paid fairly and so do the folks at Fracture. The quality is excellent and a great value for the price. Communication is good and shipping is fast. Orders received are packed well and shipped with care. Absolutely satisfied with the professional service and products from Fracture. Outstanding! -Jeff
I leaned about Fracture when my sister had one of my sunrise photos made for me. I was stunned at the quality so I ordered five prints. The largest arrived shattered and I had a replacement in a little over a week. That is fantastic service in my opinion. The prints are classy and they make my room pop. I will definitely be getting more prints by Fracture!
I ordered from Fracture me.com it was my first time and was very disappointed when the pictures arrived. The picture quality was not at all like the original. The lightening on the photographs were not good much darker than the original. Definitely not worth 106.00 for the 3 pictures I bought. I don't even want to send them back. Chalk it up as a loss and move on.
The company Clearly states that the pictures are printed on glass, that is a complete lie. The pictures are regular Walmart quality prints glued to glass. You can do a better job yourself by going to an arts and craft store. A total waste of money. I would send it back but I think it would be a further waste of my time and I would be without the pictures and my money.
We're so sorry to hear your that your order didn’t turn out as you expected, Kimberly! We guarantee every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin opaque foamcore backing to seal in the ink and allow for wall mounting.
Feel free to check out this video here to see how we print directly onto glass: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63
We definitely want you to know that we have a Happiness Guarantee, so we'll be sure to make things right by you! It looks like one of our customer support teammates has already reached out to you, so you're all set from here. Don't hesitate to reach out to us for anything else you need!
We ordered a couple of photos for our friends kids from a trip we all took together. The photos are Christmas gifts. Fracture sent them out on the correct date for delivery by the 9th, when nothing arrived at our friends home, we gave it a week checking the tracking number it just said will arrive late. So we contacted Fracture told them what had happened, the next day they were rushing new prints and on the third day 2-day FedEx to our friends! Amazing customer service!
I ordered picture (4) for my family. First run were terrible. Not near the clarity and colors in the original sent to them to copy. I wrote email with copies of both original and the one delivered and they said they should never have passed their quality control and would redo them at no cost. They did redo but quality only slightly better. I give up. No guarantee it would get better a third time so am chalking up to a lesson learned. Do not recommend Fractureme.
Placed my first order - could not be happier! This is so perfect, so beautiful, it's hard to put in words. This is just the best ever, and I will be back for more. Never had such a great experience - and the nice touch is having a model hold the different sizes. Makes it so much easier to actually know what size it will be. Just the best in every way, and I am SO happy!
We decided to go with Fracture for our wedding photo and it is truly amazing!. The picture is perfect and we've put it on our wall in plain viewing site. The Fracture support has been fantastic. They were very quick to reply and accommodate all of our mounting needs. Shipping was fast and easy. They are the most helpful online retailer we have used. The quality of the picture and wall mount is very high.
Whenever I have presented your pictures as gifts, all the recipient's have been in awe of both the clarity and color vibrancy, seeing a simple photograph turned in a work of art to be proudly displayed in home or office.
Sometimes a company shines best when things don't go well. My Fracture picture came broken by the carrier. It was a gift and time sensitive. I contacted Fracture and Adam shepherded the replacement through preparation and shipping so that it arrived exactly on time. In addition he enhanced the second version of the picture by cropping it more effectively and it was better than the damaged one that I ordered originally.
Cannot begin to say how blown away I am about your entire business. The end result is more than I can explain. Beautiful does not begin to say it all. Prices are great. Everyone in old were very pleasant. You will be getting more business from me soon. And I tell everyone about you. Thanks sooo much. Don Hudson
No matter WHAT they tell you your delivery date is don't hold your breath. I order almost a month ago and it's still not here. Save you time and your money and find another product. This company only cares about getting your money. F rating here.
I was leery of ordering due to some negative reviews, but I gave it a go. I received the prints in a timely matter, and they were well-packaged onto a removable cardboard flat frame, and then the 3 prints bound together with plastic.
I am pleased with the quality. Although the material seems to be Plexiglass rather than actual glass that is fine with me. I absolutely love the color of the printing! I found the support to be good, as well. I had a difficult time ordering due to a gift certificate as well as a coupon. But, Adam helped me via Chat. The prints arrived about 10 days later. I am excited to arrange them on my wall! Thank you, FractureMe Team.
I wanted to honor a friend's father who had past away. I uploaded a copy of the obituary and it came out flawless. Fracture prints make wonderful gifts and everyone I've sent to have been truly impressed.
Overview
Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.
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- Gainesville, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear your order turned out like that, Sherri! We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. One of our Customer Support teammates just sent you an email to get things started. (Sometimes our emails are sent to Spam, so be sure to check there just in case!)