Fracture Glass Photos
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Fracture Glass Photos

How would you rate Fracture Glass Photos?
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Washington
1 review
0 helpful votes
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High Praises!
June 16, 2021

I ordered two for my son and he loves the prints! He's so happy with them! Thank you for a great product, super fast shipping and great public relations! I will definitely be back and be assured I will share what you do with everyone I know. Thanks again, so very much! YOU ROCK!

Date of experience: June 16, 2021
Florida
1 review
0 helpful votes
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OUTSTANDING! We have been relying on FractureMe.com since they invented themselves. Their production is absolutely top notch. Everything we send looks better once they 'fracture' it. We use all the sizes, smallest to largest, and the results are always stunning. We also like the special screws that go into drywall with no drilling or shields... just a screwdriver. Plus, the packaging is ecological and also probably would make it to the moon and back. Just all-around first-rate, like an old-fashioned Made In U.S.A. company where everyone takes pride in their work. Shout-out to Tyler, who answers emails almost before you write them.

Date of experience: September 26, 2019
New York
1 review
0 helpful votes
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Could not be happier...
September 21, 2020

Prints are beautiful. Customer service is fantastic. Shipment, as expected, earlier actually. This is our second time and have no doubt that we will continue to use Fractureme.com. Thank you. Keep up the great work.

Date of experience: September 21, 2020
Oregon
1 review
0 helpful votes
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So Delighted!
May 2, 2021

I ordered a trio of fractures of our visiting priests walking up the aisle, kneeling, and then laying face down during Good Friday. These fellows were stuck here all Covid lockdown. It's the perfect gift to share with them and I plan to ship them abroad. The packaging was very secure, the customer service was exceedingly helpful, and I felt like they went overboard to help me accomplish my project. Thank you fracture! I will be adding a set of these to our auction with a gift card for the winner to do their own project. But, I messed up an edit and left a red "crayon" mark across the middle picture. My fault, but I wish they'd have asked me about it. Or maybe something more "final" sounding about the "I agree these images look like I want them to and I've fully edited them" or something to make me think twice about pressing the button. Not sure... my fault at any rate.

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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I've printed quite a few things on glass that are hanging around the house. Enough that my wife actually requests them for new pictures she really likes. The capper, though, was when one picture a couple of years old developed a torn spot where the mounting hole was. It just wouldn't stay on the wall. When I asked the Fracture folks about possible ways to repair it, they just said "lifetime warranty" and sent a replacement. Product support just doesn't get any better than that.

Date of experience: November 30, 2021
Pennsylvania
1 review
0 helpful votes
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Took my breath away
September 13, 2021

I had the idea to put a photo i took of my two service dogs at Arches National Park on glass. The one laying down is my 12.6 yr old boy who is retiring and Kokoro (Koro) my 2.2yr old who is the one taking over the reigns. This was a special trip to Honor Blaze and thank him for his service. After this year he will kick back and let Koro do all the work. It was a once in a lifetime trip and this Photo sums up both of these amazing dogs. Blaze was born with a deep knowledge of life, an old soul who loves with his whole world and A sharp mind who has never ever missed an alert. He has dedicated his life to help me have the freedom to travel where my Crohn's disease prevented it. Koro is a young explorer who has a heart of gold, a sharp mind and a soul full of empathy. He is perfect for the job and loves the work.
I will cherish this piece for years to come. Thank you from the bottom of my heart!

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Date of experience: September 11, 2021
Texas
1 review
0 helpful votes
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SOOO happy with my photo
November 27, 2019

Rec's my order SO quickly. No problems... just excellent workmanship from you! I absolutely love the product and I know my daughter is going to love this Christmas gift. Her husband & first child (6 months old) in front of their fireplace. It was baby's first look at the fireplace and he was mesmerized. So sweet. What a touching moment. THANK YOU! Awesomeness on glass.
Sincerely, E. Wilson

Ellen
Have a wonderful day!
Sent from my iPhone

Date of experience: November 26, 2019
Massachusetts
1 review
1 helpful vote
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Incredible Customer Service
December 20, 2021

Fracture offers a "happiness guarantee," claiming that they will do whatever it takes to make their customers happy with their purchases. They aren't kidding. I ordered three glass prints that needed slight adjustments and they made the corrections for me, no questions asked — and I'm thrilled with the final products. This is quite possibly the best customer service I've ever experienced. I'm so impressed. Couldn't be happier and I won't hesitate to order from Fracture again.

Date of experience: December 20, 2021
South Carolina
1 review
3 helpful votes
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Absolutely Amazing!
January 31, 2021

I took a once-in-a-lifetime picture of Hero Falls in Yellowstone National Park on July 3,2011. I've seen nothing like it posted on the internet. I decided that I would like to have it printed and mount the print in my Den to add to other prints of NC Lighthouses. I was absolutely amazed at the quality and just how great the picture turned out. I also like the fact that I didn't have to frame the picture. I feel it was well the cost.

Date of experience: January 30, 2021
Bhumika M.
California
1 review
6 helpful votes
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I have issues with a frame that I ordered. Fracture replied and offered to replace or issue future credit, but neither of the options works for me, so I requested a refund. So far they have not responded to my email. And there's no phone number. Needless to say their 100% happiness guarantee doesn't hold up to scrutiny. At the very least they owe me a negative responsealthough their help page does mention that refund may be an option. I will update this review if/when I hear back.

Update: Just heard back saying they issued a refund. So I'm updating the star rating from 1 to 3.

Date of experience: March 27, 2019
Minnesota
3 reviews
2 helpful votes
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Customer service very helpful
November 27, 2020
Updated review

I love the pictures I had printed by them. They look great, sharp, vibrant. Very happy with them. Website was easy to use.

It turned out that one of my pictures had a small chip that I didn't notice right away. I wrote to their customer service and sent them a picture and they replaced it without any hassle. I'm very satisfied with this company.

Date of experience: November 27, 2020

Great product
November 11, 2020
Previous review

Very nice prints on glass. The site is very easy to use. The order was shipped promptly. A little expensive, and this was my first time using the site, but I found a coupon which helped with the price.

Date of experience: November 11, 2020
Canada
1 review
0 helpful votes
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Awesome Company.
January 2, 2021

I cannot say enough things about Fracture. USPS hung me out to dry for an very important person on my Christmas list. Fracture immediately stepped up and would not take payment for the expedited reshipment. The gift was a hit and so is Fracture. Thank you.

Date of experience: January 1, 2021
Alabama
1 review
11 helpful votes
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Excellent!
August 26, 2020

I placed two large orders for an anniversary gift using high quality digital camera photos. I contacted customer service via email with a question and the response, was quick, friendly and professional. The order shipped on time and arrived well packaged. All the prints, but especially the large ones, are awesome on glass! We couldn't stop looking at them. Very happy and will order more.

Date of experience: August 26, 2020
Idaho
1 review
0 helpful votes
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Great finished product
October 26, 2020

I just ordered 2 pictures 23 by 23 and I thought that they would not be anything great when they came and I can tell you I was totally surprised how beautiful the pictures were. The whole process was easy and quick including the time for delivery which was fast too. This is a great way instead ov using canvas which we were doing all the time before Fracture.

Date of experience: October 26, 2020
Indiana
1 review
0 helpful votes
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I Love my Fracture Glass Photo. This was my first time using Fracture after a recommendation from a family member and boy am I glad I did. The picture turned out beautiful and the shipping was crazy fast. I will be ordering more from this company. Highly recommend them!

Date of experience: November 10, 2020
Florida
1 review
0 helpful votes
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My husband recently surprised me with a photo we had taken a while back and I was so amazed and excited by the vibrance of the photo and how it seemed to come to life right before our eyes. We are both very grateful for the service they have provided to us and look forward to doing it again very soon. We both would recommend Fracture to our family and friends.

Date of experience: August 31, 2021
Wyoming
1 review
0 helpful votes
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First time order!
March 8, 2020

I am skeptical of most ads I see on TV. Are they as good as they say they are? Well for the first time in a long time, the folks at FRACTURE absolutely delivered what they advertised. They were helpful throughout the entire process, ordering was easy, the shipping was prompt and their packaging was more than adequate. I will be a returning customer. Gary, Cody Wyoming.

Date of experience: March 8, 2020
Illinois
1 review
18 helpful votes
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As the older brother, I had my doubts when my sister recommended Fracture for some I wanted to convert to wall hangings. My doubts are gone and, I guess, my sister is a genius! I ordered six "classic sized" pictures from digital photographs I took in West Palm Beach, Paris and on the occasion of our grandson's 10-month birthday. When the wall prints returned, the results were breath-taking! The quality was excellent, the turn-around time was quick (via FedEx) and the price was fair. Fracture is our family's "go-to" when it comes to conversion of our digital pictures to items for home or presents to give to others.

Date of experience: October 3, 2019
Alabama
1 review
30 helpful votes
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Buyer Beware
January 7, 2020

Once you order - you have radio silence from this company!
Their support department does not respond to emails - so if you have a damaged product I would only purchase thru paypal or some other payment method that allows you the ability to get your money back!

They should be reported to the BBB!

Date of experience: January 7, 2020
Indiana
1 review
0 helpful votes
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I just wanted to tell you that the gift I ordered arrived ahead of schedule, beautifully packaged and gorgeous! My daughter said it was the best birthday gift ever! Can't tell you how pleased I am with the execution and presentation of this beautiful picture. I will definitely order again! Thanks for making a special birthday gift even more special.

Date of experience: May 27, 2020

Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.

service
121
value
118
shipping
119
returns
46
quality
120
+163