My package for arrived damaged, no fault to fracture. I called customer service and they had asked me to leave an email message and they would get back with me. To my surprise, immediately, I received a very personal and heart felt email assuring me how sorry they were and that they would make it right. Well they did! Two days later I received my package. It's beautiful!
Picture looked great. Sent this as a gift and paid the extra 3 bucks for a stand. Went to our friend's house last night. Picture was displayed on their buffet with a clear plastic stand that they bought for $0.88 at a local dollar store. Still waiting for my $3.00 refund for the stand that Fractureme never sent along with the picture. It's in the small details folks. So annoying.
Ordered a large print of my beloved dog who had recently passed. Had very high expectations after hearing Fracture talked up on some of my favorite podcasts, also considering the higher price compared to a canvas print of the same size. The result is stunning, I know my picture of the picture doesn't do it justice, but man do the colors POP. Tracking the order through FedEx was a snap. The packaging was done incredibly meticulously: the print was perfectly stabilized in a bespoke carton and sealed with well-placed staples that were thoughtfully extra-secured with recyclable paper tape. I know it's glass, but I'm fairly sure that even if dropped, the package could have taken it. Anyway, I TOTALLY recommend Fracture and will be ordering more in the future!
We have loved every picture we have gotten from Fracture. Their customer service department can't be beat. Here's a picture of a recent order right after opening the box. We love it and can't wait to hang it on our wall.
I saw your ad on Facebook, and have been anxious to try one. After it arrived, and so quickly, I was so happy with the beautiful clarity of my flowers! I just ordered another one and can't wait till it arrives!
The personal touch I am speaking of is that when my order was not received as scheduled they jumped on it immediately and replaced my order. Everyone that received the fracture picture was amazed and some were crying from the joy it brought them. I am now a going to be a returning customer. The pictures were of top quality.
Each photo I have ordered for anyone turns into a treasured piece of artwork. The Photos are Beautiful and stylish. You can hang them on a wall or display them on a stand. You won't regret giving a gift of Fracture.
By CHAT, Christina T. Was able to help me replace a picture in my photo wall that fell and broke. This was a gift and the receivers felt terrible about the collection being incomplete. I appreciate being able to have the photo wall restored so quickly and they didnt charge me for the replacement or require the shattered one to be returned. I'll definitely order more prints!
So disappointed with this company. Packaging was a joke that made for a dangerous situation for my postal carrier and myself. No padding no durable box. Just the cheapest flimsiest box no bubble wrap. The result was a expensive box of glass. No phone number for these guys so awaiting help from support.
I ordered two of these for my first order. One was a black and white print from a concert, while the other was beautiful vibrant colors from our wedding. It has rose bushes, flowers, the wedding dress and many different background items. Both of them came out absolutely gorgeous and they came in less than a week. I will order many more.
UPDATE 12-27-2021 [They have quickly corrected the problem and made a proper glass print. Thank you.] I thought having a glass print of a photo I took while I was hiking would be a cool way to enjoy a good memory. What I am most disappointed about is the lack of color on what I recieved vs the photo that I provided. If you look at the comparison most the trees, that were bright green in the picture turned out a yellowish light brown. I don't even want to hang this up because it looks nothing like the photo I took or how I remember that area.
I just recently received an email expressing a credit back to my account that reflected the discount that I was not given in the beginning of my transaction at this point until it posts I highly recommend fracture for my future purchases
The whole process was easy and user friendly. Our package arrived and we were pleasantly surprised at the quality of the finished product. We will certainly be purchasing more. Thank you Fracture.
The Wilsons.
Thank you so much for the quick response and working with me on this project. It is absolutely beautiful and will be in the family for many years. I just can't thank you enough. Great people to work with. You will be getting more business from me soon.
I ordered a small print to see how it would look. My husband is in the hospital and I wanted to get a large one of his motorcycle ordered for him, the small one came broken, I have tried several times to reach the company and received no feedback from them, save your money if you can't get in touch with the support team
Tyler and the great people of Fracture have helped me bring my 91 year old father aome happiness. They take 70+ year old pictures, yes the originals and being them back to life for my dad. A 91 year old smile is priceless. I can never thank Fracture enough. The picture I attached was 66 years old, yellow, and wrinkles. Dad is still smiling, Im humbled.
This was my first order with Fracture. Knowing it would be a slow turn around with the pandemic I still ordered. I am thrilled with the outcome. My family picture wall never looked so good. I will be ordering more.
After hearing about them on a podcast and needing some unique Christmas gifts, I decided to give them a whirl. I received my first order and it was stunning! I immediately placed two more orders the next day!
Our order arrived at our home in Canada yesterday, and we could not be more pleased! We ordered 9 prints of differing sizes and found that they were extremely well packaged for their long journey from Florida to our home in Ontario. When we saw the ads for Fracture on CNN earlier this year, we thought that it was a really clever and different approach to displaying photography and images. We decided to order 9 prints for Christmas gifts for our family and friends. We were absolutely blown away by what we found when we opened the box: the prints were nothing short of AMAZING! The colours are so vibrant and the quality is flawless. We cannot wait to see people's reactions when they open these one-of-a-kind gifts in December.
Just got my order from Fracture. All I can say is wow! How great! My pictures arrived safe and sound, and on time. The pictures are great. The color is unbelievable. I have already made another order, and have shared this wonderful company with my family and friends. It's so easy to order, and a great product. Thanks so much!
Overview
Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.
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- Gainesville, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jeff, we're so sorry to hear your order came out like that! This is absolutely covered by our 100% Happiness Guarantee. If you can send an email to our customer support team at support@fractureme.com with your order number, they'll get a new print out to you right away! We look forward to hearing back from you.