Fracture Glass PhotosReviews 393

I wish I had noticed that on the actual FRACTURE site only GREAT reviews are listed... HMMM, and could not find a place to offer my review. Note to self: if it sounds too good to be true it probably is. I did find the site easy to use, and the product shipped quickly, but definitely NOT worth the $$$$! The reproduction of my photo quality was POOR at best.The colors were very muted. Nothing like they advertise. Interesting concept, but I am not impressed and would NEVER re-order, not even at 1/2 the price. :(

I ordered one small print to just see how the picture would look on glass. Well the picture was fine just wished I had sent One with more color! BUT the picture is not on GLASS it sounds like plastic to me. Not to mention it looks like they just glued it in a pice if foam and sealed on a piece of plastic. I had recently seen some photos on vacation that were in glass! And they were beautiful... sooooo I will not be ordering again. I too could not find a way to leave a review in the website. So that tells me all the reviews are NOT true customers as far as the turn around I had mine in about a week! That's the only good thing about this whole ordeal!

Recently my beloved dog Coco died suddenly and without a cause. I thought to purchase two Fracture photos of her to help remind me of my very best friend. "Still crying". I got the two photos in and immediately installed them where I could see her each day.

Somehow the frame holder on one of my photos failed as I went into a room and found her on the floor. Devastated, I wrote them a simple message about what had happened and unbelievably and without me asking they replaced the photo at no additional cost to me.

First, these photos mean a great deal to em and they had no way of knowing that. Second, they treated me with respect before during and after they shipped me a second Fracture of the one that broke.

This company will have my business for everything photo as of now because they back up what they sell AND there are no hoops to jump through to have something corrected.

Too the folks at Fracture; The pain I feel six months after the passing of my dog is still as devastating today as it was six months ago and it would have been even worse had you not taken the action you took.

All I can say is Thank You! And it is not a hallow thank you at that!

This concept sounded really cool. I got a few for my brother as a birthday gift, and was told they were 'nice'. Then I got one for myself, and was quite disappointed. They advertise them as 'Printed On Glass', so one might assume they mean the front of the glass. Nope! It's behind the glass, so who can really tell if it's printed on the glass or the backing. Also, there is black foam backing, so you cannot see through it or back light it. If you want a picture in a frame without a bezel, go for it. It you want something truly unique, this is not it.

Oh, and although their website shows 'reviews' from 'customers', there is no way to create one. Which is how I ended up on this site. They're not terrible, but they're not as unique as advertised. The pictures on the site don't make it clear that it's just a print under the glass.

They did a great job with the print I gave them. I'm thrilled. This was a gift and made the recipient so happy.

Sent a beautiful photo of Waimea Canyon. I chose the smallest to test the quality. Automatically a disclaimer popped up stating the photo was grainy and I should choose another size; however, the next two sizes were "unavailble"! I received the Glass Photo and the colors were very muted. Just got back from Walmart and had the same photo mounted and it looks beautiful, just like the original picture and at less than half the cost.

I ordered two prints of a scan of a photograph of a one-point perspective (originally on canvas) that was previously destroyed. The original photo was was taken at an odd angle, and had some damage. The scan was edited with desktop photo software for patch/repair, crop/rotation, adjustment of contrast & tone, then uploaded with ease. Though the available sizes were a bit odd and resulted in further (uncontrolled) cropping and the tones were slightly off from the proof, the end result was stunning, and made a wonderful gift for an employee and her sister (the original artist).

The price, with an online discount code fo Mother's Day and free shipping, was reasonable; packaging was secure and protective; and time from order to delivery was quick, only seven days.

I realize this is a young company, and I look forward to improved user interface that allows integrated edit control of crop/size & position, color/contrast/tone, and a broader range of standard as well as custom size options.

I will definitely use this service again.

I ordered picture (4) for my family. First run were terrible. Not near the clarity and colors in the original sent to them to copy. I wrote email with copies of both original and the one delivered and they said they should never have passed their quality control and would redo them at no cost. They did redo but quality only slightly better. I give up. No guarantee it would get better a third time so am chalking up to a lesson learned. Do not recommend Fractureme.

The pints I ordered absolutely looked terrible. Using a Sony a7iii and a file size of 14mb+ should have had beautiful pictures but the way the ink dots printed on the glass made the picture look like it was take with and old cell phone camera.

I've tried emailing twice and tried finding a number to call, but no response from either!
Buyer beware! Costco offers better metal prints than Fracture does on glass!

UPDATE: Received and e-mail from customer service this afternoon - Just want to get refunded my money. Changed them to a 2 star review.

I've also attached a close up of the picture and you can see the blur and ink dots. In Lightroom this picture is super crisp when zoomed in on the details!

I have issues with a frame that I ordered. Fracture replied and offered to replace or issue future credit, but neither of the options works for me, so I requested a refund. So far they have not responded to my email. And there's no phone number. Needless to say their 100% happiness guarantee doesn't hold up to scrutiny. At the very least they owe me a negative responsealthough their help page does mention that refund may be an option. I will update this review if/when I hear back.

Update: Just heard back saying they issued a refund. So I'm updating the star rating from 1 to 3.