Fracture Glass Photos

It was a rough start, during the early Covid19 logistics problems, but the TOTAL Fracture Team, with EllieClaire, made it through with flying colors!
I am thrilled with their impeccably detailed, cleaned, and packed product. Perfection!
EllieClaire communicated with me through the total, workings. Her information was invaluable! A great product starts with a great picture. I am VERY IMPRESSED with how my picture came out!

Recently my beloved dog Coco died suddenly and without a cause. I thought to purchase two Fracture photos of her to help remind me of my very best friend. "Still crying". I got the two photos in and immediately installed them where I could see her each day.

Somehow the frame holder on one of my photos failed as I went into a room and found her on the floor. Devastated, I wrote them a simple message about what had happened and unbelievably and without me asking they replaced the photo at no additional cost to me.

First, these photos mean a great deal to em and they had no way of knowing that. Second, they treated me with respect before during and after they shipped me a second Fracture of the one that broke.

This company will have my business for everything photo as of now because they back up what they sell AND there are no hoops to jump through to have something corrected.

Too the folks at Fracture; The pain I feel six months after the passing of my dog is still as devastating today as it was six months ago and it would have been even worse had you not taken the action you took.

All I can say is Thank You! And it is not a hallow thank you at that!

I ordered a wedding picture to be put on glass about 3 months ago. When I received it was off color, dark and looked nothing like the original print I sent them. I immediately emailed them on their website and received no reply. I emailed them again about 2 weeks later and received an automated reply saying someone would call me. No one called ever. This company is a fraud. If you notice there is no way to contact them on their website, no phone number. No phone number registered with the Florida dept of Corps either. They do not want to be found because they know they are frauds and are offering bad quality product. It is just a matter of time before they go out of business. I have filed a BBB complaint and will soon file a small claims court case against them. Additionally, I plan on contacting my local news channel so that they can do a report on them. It is really not about the $50 bucks we spent, it is about the fact they took advantage of us and do not care to make it right. I hope people read this review and do not make the same mistake as I. Keep your money and go somewhere else.

Norma Castro
Tampa, FL

I recently ordered prints for an art show I have coming up and let me tell you… THE PRINTS CAME OUT AMAZING! Even better than I ever could have imagined! My house is decked out with all Fractureme glass prints!

I sent a picture of my recently deceased daughter, just wanting to capture her beauty as well as her personality. Fracture told me they could only do the smallest size because of some reason I can't remember. I accepted that believing the glass photo would be just as beautiful as the one I sent. I WAS SO WRONG! THE GLASS FRACTURE PICTURE THEY SENT ME WAS DARK AND I CAN BARELY SEE MY DAUGHTER, AND MY DAUGHTER IS NOT DARK SKINNED NOR WAS THE LIGHT IN THE PICTURE DARK. And there is no way to hang the photo. I had to put a piece of tape on it so it doesn't fall out of the case they sent when I hung it on the wall. I paid full price for a glass photo I can't stand looking at. As far as I am concerned FRACTURE IS A FRAUD OR MAYBE ONLY FOR CERTAIN PEOPLE. Their commercials do not show any glass fracture photos of minorities for a reason. I WANT A REFUND! ZERO STARS!

The day after my dog (a/k/a best friend/partner/love-of-my-life) died, I gathered all my withering strength to pick out his very best photo and splurge on a giant FractureMe glass print of my angel. I literally waited for the mail each day for it to arrive. Fortunately it arrived quickly. Unfortunately the print was grainy and didn't do my handsome pup justice. I don't like to complain, so I put the pic aside and continued being sad about losing my dog. Then I got a email from Fracture asking if I was happy with my print. I checked off a few boxes indicating I wasn't happy, and next thing I new, "Jessica" reached out to ask me what happened and asking how she could make it right. Her attention is the reason I wanted to write this review. Jessica was patient, compassionate, friendly, warm, SO HELPFUL in my time of need. I can't begin to tell you how appreciative I am and how wonderfully she treated me! When I reached out to thank her for making me feel so special and important, she told me that Fracture is all about treating people right, and Jessica seemed very proud to be a part of that. Thank you from the bottom of my heart, to both Jessica and Fracture!

The pictures are amazing and arrived quickly. Customer service is amazing! I'll be ordering more prints.

Simply the BEST in process, product, quality
Top notch service and something that is very hard
To measure " They make YOU FEEL LIKE YOU ARE THEIR ONLY CUSTOMER "
Thank you from an extremely happy customer
Mike Tantillo
Retired
Customer Service Director eCiti

I recently used Fracture to print three shots from a friend's wedding. From ordering to print receipt the transaction was flawless, rapidly processed, and the product was excellent!

Great customer service, fast service and delivery... highly recommend Fracture! Great gift idea as well... this is how I started using Fracture as a birthday gift.

I ordered two prints of a scan of a photograph of a one-point perspective (originally on canvas) that was previously destroyed. The original photo was was taken at an odd angle, and had some damage. The scan was edited with desktop photo software for patch/repair, crop/rotation, adjustment of contrast & tone, then uploaded with ease. Though the available sizes were a bit odd and resulted in further (uncontrolled) cropping and the tones were slightly off from the proof, the end result was stunning, and made a wonderful gift for an employee and her sister (the original artist).

The price, with an online discount code fo Mother's Day and free shipping, was reasonable; packaging was secure and protective; and time from order to delivery was quick, only seven days.

I realize this is a young company, and I look forward to improved user interface that allows integrated edit control of crop/size & position, color/contrast/tone, and a broader range of standard as well as custom size options.

I will definitely use this service again.

I sent an email to fracture letting them know that while I was in the hospital with Covid and pneumonia for several months my girlfriend packed my 3 fracture photos. I unfortunately went back-and-forth to the hospital and each time she pack those three photos. While packing, one of the photos hit the floor and broke and I was very upset.

Tyler sent me an email that he would figure out which photo it was and replace it and ship it at no cost to me because it occurred while I was so sick. Unfortunately, I accidentally chose the wrong photo while emailing with him and did not realize until it arrived.

I sent Tyler another email thanking him so much for all of his work but letting him know that unfortunately I ordered the wrong photo and he went through all of mine and my girlfriends accounts until he found the correct photo and again insisted on sending it to me at no charge!

It arrived yesterday And I am so grateful for all of his efforts and the staff at fracture for all of their work in finding me my photo and bringing back my memories to me!

Thanks again Tyler,

Greg