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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
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C'était dans le cadre des préparatifs pour ma première commande. J'ai été bien reçu et bien orienté par Jamie. J'ai eu toutes les réponses à toutes mes préoccupations. Les réponses ont apporté des solutions à chacune de mes préoccupations.
Merci Forward2me Merci Jamie.
I compared similar services and, generally, online reviews of Forward2Me were positive. Took a chance and was happy enough with their service, I used them again a month or so later.
Michael, we're thrilled to hear you gave us a try and chose to return again — your trust means a lot to us. Thank you for appreciating the consistency and reliability we strive for every day. We look forward to continuing to provide the service you deserve!
The perfect solution for me. I buy mainly Pokemon items from the Pokemon Centers in UK and US. As an English collector from Switzerland, it's not that easy to get to stuff. My experience with Forward2me is fantastic. I had only one damaged product (repacking damage) and after getting in touch with Forward2Me, the complete amount was refunded to me. The value of the products as well as the service fees from Forward2Me. It's always a headache, if something goes missing or is damaged. But when the service is on this level, it really helps. I will keep using this service.
Thank you so much for your wonderful feedback! We're glad to hear that Forward2Me makes collecting Pokémon items from the UK and US easier for you.
I'm genuinely blown away by how fast and thoughtful the support was. The team didn't just solve my issue—they made me feel like my problem truly mattered to them. The response time was lightning fast, and the way they handled everything showed real care and professionalism. Special shoutout to Julie and the entire team—you guys are amazing. Thank you for turning a stressful situation into a smooth and positive experience. 🙌
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Overall good but… Not worth it because of the price, even though the shipping and everything was fast. Otherwise very happy about the shipping times and the state of the package.
-unnecessary high costs for repacking (unpacking perfectly pacakged vinyl records into a box with loose items - vinyl records end up being damaged!)
-"repacking" is simply putting items in a big box -limited amount of delivery rates
Thank you for your message. The shipping cost was calculated based on the actual weight of 6.80 kg.
We understand your concerns regarding repacking and possible risks to items such as vinyl records. If you have a complaint about the damages please raise an issue at info@forward2me.com.
We understand this may not always be ideal, and your feedback is valuable as we continue improving our process to ensure safer handling and better shipping choices.
Kind regards,
Everything works as I'm expecting it to do. Services are simple and easy to use. That's the way I like things to be, Thanks
Thank you for sharing your experience, Christoph. I’m glad to hear everything met your expectations and that you found the process straightforward—that ease of use is exactly what we strive for. Please don’t hesitate to reach out if there’s anything more we can do to assist you.
I used the Tax free warehouse to forward my shipment, just to find out that the shipping fee is double the order value with no option to return the order to avoid the exuberant fees.
Hi Ahmed,
Thanks for the feedback.
The Tax Free warehouse, and we'd like to clarify its concept and purpose. The term 'Tax Free' pertains to the exclusion of additional sales tax from the item's purchase cost by the online retailer. Any retailer capable of shipping to Guernsey should not include the extra sales tax in the purchase price for an order or item.
For example, when you order from a mainland UK online retailer, you aren't obligated to pay the usual 20% UK sales tax included in the total purchase price. Retailers should deduct the sales tax either during checkout or after confirming delivery in Guernsey. Here is the link for more info https://www.forward2me.com/british-tax-free-warehouse/
The savings from the UK sales tax deduction can contribute to your final courier costs for shipping items to your international address. Ensure the total sales tax saving exceeds the difference in shipping costs from Guernsey compared to our mainland UK warehouse; otherwise, using the Tax Free warehouse might not be advantageous.
With UK warehouse - we offer DHL, UPS, FedEx and forward2me lite and lite X. DPD for EU countries like Germany, France and Netherlands.
With UK tax free warehaouse - we offer DHL and FedEx.
Furthermore, it's importnat to note that when you ship items from the UK Tax Free warehouse, you remain responsible for paying the duties and taxes once the shipment reaches its destination country.
The term "Tax Free" specifically pertains to the exclusion of certain sales taxes within the UK, but it does not imply exemption from duties and taxes imposed by the customs of the destination country, whether it be in the UK or Guernsey.
These charges are determined and levied by the customs authorities in the receiving country and are independent of the Tax Free status in the UK or Guernsey. It's important to factor in these additional costs to have a comprehensive understanding of the overall expenses associated with international shipping from our Tax Free warehouse.
I was so pleasantly surprised at how easy the process was to set up a Forward2Me account and use the service. I was notified of my shipment status all along the way. My package was delivered well packed and on time. I will absolutely use Forward2Me again now that I know how easy it is to ship from abroad!
Hi Michelle, thank you for sharing your experience! We’re thrilled to hear how smooth and frustration-free your shipment process was, and we look forward to helping with all your future shipments abroad. Your trust means a lot to us!
Got overcharged for a package that had arrived 40 days ago with no notification. Have to pay 40 dollars extra to get my baseball cap.
Hi Kair,
Thanks for the feedback.
We understand that you shipped from our USA Warehouse, since April 7,2025, all customers will need to upload a purchase invoice to verify the contents of their shipment. This is a simple step and can be done directly from your forward2me account. This has been communicated via email to every customers.
Moving forward, upload the invoice as soon as your package is shipped to the USA warehouse. If no invoice is provided, storage fees may apply until the package is processed. The invoice should include item details, quantities, values, and, optionally, the item URL. Following this process will help ensure your packages are ready to ship without delays. Please check this also https://www.forward2me.com/incoming-package/
Before shipping any packages from our USA warehouse, we recommend checking our Pricing Page: https://www.forward2me.com/pricing/this will help you choose the most cost-effective shipping option and avoid any unexpected charges.
Kind regards,
For no obvious reasons, forward2me increased the size of the package more that 4 folds. Big volumetric weight lead to more shipping price. It is the second time that this happened to me.
Hi Ashveen,
Thanks for the feedback.
Please rest assured that we did not increase the package size or dimensions. The parcel was measured and confirmed at 26 × 26 × 14 cm, which corresponds to a volumetric weight of 1.89 kg.
However, courier charges are calculated based on whichever is greater – the volumetric weight or the actual scale weight. In this case:
Volumetric weight: 1.89 kg
Actual weight (on scale): 3.14 kg
Since the actual weight is higher, the courier applied 3.14 kg as the chargeable weight.
I understand this may feel like the package size was increased, but I can confirm that was not the case here. The difference comes from the actual physical weight of the parcel, not from any size adjustment.
I hope this clarifies.
I ordered an item within the UK and had it delivered with DPD to Germany. The complete process was without any problems. At all times I was able to track the parcel and its status quo.
It cost me $110 all-in to ship a small item weighng just ounces. The item was worth $25. Absolutely terrible. Live and learn. I will warn every soul abput this incident that will listen to me
Thanks for the feedback.
Charges are based on the greater of the actual weight or the volumetric/dimensional weight, in line with standard international courier practice. Forward2Me does not add hidden fees to courier rates, the price presented at checkout reflects courier charges plus any optional services selected.
Forward2Me acts as a forwarding agent and does not guarantee that shipping costs will be proportionate to the value of the goods. Customers are responsible for assessing whether shipping costs are appropriate relative to the value of their items before committing to shipment. This is why we have pricing calculator to check before ordering goods.
Any customs duties, taxes, or surcharges are the responsibility of the receiver and are not controlled by Forward2Me.
Kind regards,
Dont have any problem with the warehouse……………………………………………………………………………………………………………………………………………………………………………….
Thank you, Samuel, for highlighting your smooth workout with our warehouse service. If there’s ever anything we can improve or assist particularly with next time, please don’t hesitate to reach out — we look forward to supporting your shipments moving forward.
Within a business day or two of my item arriving at the warehouse I had a tracking number for the re-shipment to my address. The items arrived well packaged and in good order.
Thank you for your feedback! We’re glad to hear your items were well-packaged and arrived safely, and that the tracking process was quick and convenient. We appreciate you choosing our service!
Ma livraison a été trop longue et forward2me n a rien fait pour accélérer la situation mon colis devait être gardé au frais et arriver à 5 degrés je l ai reçu 8 jours après a 21 degrés
Thank you for your feedback.
We completely understand your frustration regarding the condition of your package and the importance of receiving temperature-sensitive items correctly.
As you are shipping medication, please note that customs inspections or courier delays can occur, and transit times are only estimates. These potential delays, including those caused by customs or couriers, are outside of our control. Prior to shipping, we send an alert from your account to ensure you were aware before proceeding with the medication shipment.
FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/21530656069020-Mounjaro-Medication-Shipping
We appreciate your understanding and value your trust in our services.
I liked the the UX in general, everything done through the website hassle free. Costs and options detailed.
And everything went as expected and flawless.
Many thanks for the 5 star review. 😊
⸻ I recently used forward2me and the whole experience was excellent. The process was smooth, fast, and reliable, but what really made the difference was the customer support. I would especially like to mention Joyce, who guided me through every step, answering all my questions with professionalism, kindness, and efficiency. Thanks to her support, everything was much easier than I expected.
I highly recommend forward2me and truly appreciate Joyce's dedication, which reflects the company's strong commitment to its customers.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce. ❤️
I really appreciate the work you've done for me Many thanks to " JOYCE" hard work done for me in germany warehouse remove many things in adiffrent packages Separate packaging 📦 as well Many thanks. Thanks a lot
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce. ❤️
Purchased some bicycle parts for my cargo bike from a German on-line retailer for 275 EUR. The items were shipped to Forward2Me location in Guernsey for re-shipment to Canada. When alerted to the package arriving in Guernsey, I was quoted a shipping fee of 900 Pounds to release and ship the goods via FedEx International Economy. There were no other options for shipping, or, an alternative quote. Therefore, I paid the requested fee to obtain my goods, with a plan to follow-up with Forward2Me customer Service to try to reduce this charge. It feels like it would have been cheaper for me to fly to Guernsey to get my package.
I understand that you are not satisfied with the shipping cost offered from our UK tax free warehouse.
First and foremost, we hope you are feeling much better after your recent hospitalization. We completely understand how stressful it can be to deal with logistics while recovering from illness.
Shipping costs from the Guernsey warehouse can sometimes be higher than from our UK mainland warehouse due to a combination of factors, including limited courier options, regional handling fees, and the size or weight of the shipment. For this particular package, FedEx International Economy was the only available option at the time, which contributed to the elevated cost.
We would like to provide a breakdown of your package and the associated shipping cost.
Package Details:
Dimensions: 68 × 36 × 72 cm
Actual Weight: 6.90 kg This is the weight measured on a scale.
Volumetric Weight: 35.25 kg This accounts for the space a package takes up, not just its weight.
Formula (common for FedEx, DHL, UPS) Volumetric Weight (kg)=Length (cm)×Width (cm)×Height (cm) / Dimensional factor
For your package:
68×36×72=176,064 cm³
Volumetric Weight=5000 / 176,064≈35.21 kg
Please note that shipping charges are calculated based on the higher of the actual weight or volumetric (dimensional) weight.
In your case, although the package weighs 6.90 kg, its volumetric weight is 35.25 kg. This higher weight is used to determine the shipping cost, as large but light packages occupy more space during transit.
In short: Even if a package is light, if it’s large, the courier charges more because it takes up more space in the aircraft/truck.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️