Forever21 has a rating of 1.7 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Forever21 most frequently mention customer service, store credit, and return policy problems. Forever21 ranks 430th among General Apparel sites.
I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox
Do not purchase with your item shipping to you/store and expect an honest ship date. I received an email saying my order shipped to store Jan 11.estimated delivery Jan 17th. I don't get any updates by Jan 24th so I contact support and they say it didn't even ship until Jan 16th. Why would a company send a false ship date? I've never encountered this from a business. Lying to customers is not a good look and when confronted with it having support act like it's your problem isn't either.
We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes.
If you expect it to be like most retailers it is not and they drag out the refund for 14 business days and they will apply other charges if what you send back is below a certain dollar amount. I like the look of the clothes but beware of their return policy as it is not favorable to customers! But the shipping is fast and the customer service is not bad
Our inner wear shapes are visible due to thin fabric, earlier it wasn't such.
Soft fabrics in cotton, georgette will do but not hosiery or synthetic ones which are not sweat absorbent.
Forever 21 was my one of the favourite brands all these years before lockdown, since then the production has totally changed due to cost cutting policy. See it to and I'm sure you will capture the market of teenagers in the entire industry.
New and pleasant shades are highly appreciated with a basic or a new style. Thankyou!
Products used:
Long sleeves gown or one pieces.
None of them sleeveless.
Off shoulders or such do..we’ve got them
Great experience shopping at Forever21 online store. I ordered a pair of joggers last Saturday, package was to arrive 7 days after. But my order actually came in the next Wednesday. I was quite surprised and happy that my order came in early!
I shop very carefully on this website. I just bought $500 worth of clothes and only had to return four items. I have a credit card with Forever 21. I only purchase things on my card. That way you get an order confirmation, Notice of shipping and an email that it's arrived. I have had very good luck with the quality but, like I said, I shop very carefully and check the fabric content on everything. I have pieces I have washed over and over and they still look nice. The only reason I gave 4 stars instead of 5 It's because today I had to call customer service for a return label. The man on the phone was very rude and instead of letting me talk he got louder and spoke over me. I said please listen to me several times and he would not I just hung up. I called back and the 2nd person I got was very helpful and solved all my issues. I also had to call A different call center about my new credit card that I have not received. I reached a woman at a call center in Jamaica and right in the middle of my conversation began to scream obscenities at her boyfriend who had apparently just entered the room. I was mortified. After she was done fighting with him she returned to the call. Wow! If they would improve their customer service they would get 5 stars from me. Most of what I buy from them is 100% cotton and wears very well.
Tip for consumers:
Get a Forever 21 credit card . Since I have gotten a card they take very good care of me. Orders arrive quickly and returns are processed quickly. Check the fabric content on everything and shop carefully. Their tops are usually more junior sizing while Pants and bottoms are usually true to size.
Products used:
Love there 100% cotton sweatpants, 100% cotton tops and Cargo pants.
Forever 21 has cheap clothes and not always so cheap prices, clothes are made average they are certainly not excellent quality, site is easy to use and had no problems online or with shipping.
Like the jewelry, its pretty and reasonable cost, but some of the tops are awful, too short and made of rayon, now it fits my cat! (Barely)
Clothes were better made ten yrs ago.
I ordered a shirt and a pair of shorts, for the size of the shorts I put size 27, but after i ordered and checked it, it had it listed that i put i size 25. So I talked with customer service and the guy was nice enough but he didn't do anything to fix my situation. In the end my order came fairly quickly and it turned out that size 25 did fit! But that was just luck. I would order from here again but i caution you to be careful when you put your order in.
I really like forever 21 but the styles are more for 20 year olds then teenagers. Store has cheap clothing like rue 21
Good selections of cloths. They have amazing collections of trendy and classy outfits. I really liked the jeans and the top which i recently bought for my self and it turns out so pretty. I have never expected such great fabric quality at very reasonable price range. So, i am very happy with my purchase.
I am giving them 5 stars. However, I have never had to do anything "special", such as contact customer service, return merchandise, need a refund, or other things like that. When I've ordered online, my items have come on time and in excellent condition. I will continue to shop from Forever 21 because they have really cute clothes and great service.
Some things are way over priced. And customer service is always a problem. However, I still shop in and out quickly if I find something I really like or if I find what I'm looking for.
Their clothes runs a little smaller then the size chart, think Tweens and young adults. But I have to say very cute and eye catching. It's affordable and something for everyone 12-53 lol! It's trendy and I would like to wear a sweater to feel like 21 again.
So I am not a big shopper for female clothing, so Forever21 is usually my default place online to shop for something because I know that whatever I buy, my girlfriend will love! The only thing is that the material isn't the best quality sometimes, but that's pretty normal with places like Forever21 and FashionNova.
Affordable and cute. Huge selection and the quality is good for the price. Sizing can sometimes run a little large, but overall very satisfied with the purchases!
Affordable but cute clothing. Some items run a little big, but most are true to size. The clothes are very affordable and hold up for quite awhile. Over all very pleased with this company
The thing I like most about Forever 21 is they have all sizes, even plus. Their selection is nice for all ages, old and young alike. Great store with great pricing.
I've been shopping at Forever21 for awhile now and I still love their clothes. Everything usually fits according to size! I just wish they'd lower prices. :)
If you are looking for something short and sexy, Forever21 is the store to shop at. I love their skater dresses
There clothes are really good and cute. The workers are really nice and willing to help you on getting stuff. They'll do stuff for you and they give good fashion advice. The reason why they get stars instead of 5 is because they don't give you your money back. They'll give it back in a gift card, but not cash. If you order online they will, but not at the store.
Has good clothing for good prices. Never messed up an order and delivers fast. Dresses run a little small, size chart wasn't very accurate.
Customer service was crap, I recommend emailing them instead of phoning them. But shipping was amazing
Quick and well packaged. Used before and will use again. There are problems with customers support, but it's not a big deal to me.
F21 has been one of my favorite places to shop since my preteens. They always have cute and trendy clothes, and you usually get what you pay for (sweaters tend to be on the itchy side, thin fabric, etc). However I purchased a pair of black booties from there for $20 and they are the most comfortable shoes I've ever owned! Still my go-to pair of shoes to this day. The only downside to their clothes is that a lot of the tags say "hand wash" or even "do not wash" which can be disasterous if you put them through a harsh cycle. Just remember to read the tags and expect that they won't last forever, being fairly low quality.
I was hesitating between 3 stars or 4 stars, but since I'm in a good mood I chose 4 (If I could I would have put 3.5 though). I ordered a couple of time from Forever 21 online and it's ok. I always received the right item, in the right size. Although it did happened once that a necklace came in the mail broken up in tiny pieces, I was confused a bit, luckily I was able to return it in store ( they didn't give me a refund, they put the amount of the broken necklace on a gift card - a whooping 6,50$). The only big problem I have with them is sizing. Am I the only one who feels like their proportions are off? Some items just fit completely wrong and look one to two size smaller than the size I ordered. However I think this is just their sizing so not a 'real' problem. (But still like, why do my thighs are getting asphyxiated by the legs of a pair of jeans but my waist is literally not touching any fabric because it's to big?) would not put forever 21 as my first online store choice but would not, not recommend it.
Placed my order a month before and than got a email stating it has been cancelled. Such bad service they have. U hv no gurantee of receiving your product after ordering. I m really very much disappointed
Forever21 sells trendy clothing marketed toward younger women.
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