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Footwear etc.Reviews 737

4.8

About the Business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy. Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.) Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we get new shipments in every week from Arcopedico, Taos, and Ziera and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet! So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!


footwearetc.com
Founded in 1986
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and free shipping. Footwear etc. ranks 19th among Shoes sites.

service
79
value
566
shipping
566
returns
2
quality
575
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10,010 reviews
Virginia
1 review
0 helpful votes
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Seamless
June 13, 2024

Great easy site to navigate and user friendly. Will recommend to others that are seeking hard to find shoes that may be sold out or unavailable on other sites. Love all the way from New Jersey!

Date of experience: June 3, 2024
Idaho
1 review
0 helpful votes
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Happy customer
June 13, 2024
Updated review

The web site is user-friendly. I received the exact items I ordered in perfect condition in a very timely manner.

Date of experience: June 3, 2024

Thanks for your good service
January 27, 2024
Previous review

Thanks for your good service

Date of experience: January 27, 2024
Oklahoma
1 review
0 helpful votes
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Business and service are outstanding would highly recommend

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Pretty good!
June 13, 2024

I received my product very quickly and the shopping experience was pretty good.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Wish you were in Oregon!
June 13, 2024

I have never seen such a variety in a catalog and amazing sale prices. I wish the stores were in Oregon as well as California. It was a totally painless purchase with great follow up and service. Thank you for the little touches like a hand signed note in the box.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Fast shipping
June 13, 2024

Very satisfied - shipped quickly and kept me updated on progress

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Love my Taos sandals
June 13, 2024

I ordered a size 7 wide sandal and they fit perfectly- very comfortable! Look forward to vacationing with them!

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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I am glad i found my size. However, once I tried the shoes, I realized that they are one size too big.

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Great Shoes
June 8, 2024

Best fit I have found in a while. I needed walking shoes that supported aging feet. These work!

Date of experience: May 29, 2024
California
1 review
0 helpful votes
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Shoes
June 6, 2024

Very nice customer service rep helped me log in and connect my email with my phone number.

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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I have had good experience with the quality of shoes I have purchased from Footwear etc. The best part of shopping at the Encinitas store is the extraordinary customer service. In particular, Tara, has been friendly, attentive, and efficient in every interaction I have had with her. While I might be able to buy shoes online, Tara's professionalism and her help keep me coming back to this store.

Date of experience: May 25, 2024
California
1 review
0 helpful votes
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Not what they used to be
June 2, 2024
Updated review

Footwear ect was my go to shoe store in Northern California but my experience at the Encinitas store has been less than stellar. I once stood by the counter waiting to pay while the manager trained a new employee. From what I heard she doesn't treat her workers very well and wouldn't it be a better learning experience to actually demonstrate how a customer should be treated by ringing up my order? I could have walked out but I had invested time to find the right shoes and didn't want to start over. If you want to have customers shouldn't you stop what you are doing and pay attention to the customer or at least acknowledge that I am here. I will only order online now.

Date of experience: May 23, 2024

My favorite shoe store
January 31, 2020
Previous review

My favorite shoe store.

Date of experience: January 1, 2020
Texas
1 review
1 helpful vote
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Hoka
June 2, 2024

Product is awesome, timing took to long, we needed them in three days, there were no options for military or senior discounts, didn't have black top and white bottom is what I really really needed.

Date of experience: May 23, 2024
Indiana
1 review
0 helpful votes
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Mary Jane womans shoe
May 30, 2024

Very attractive and comfortable. The shoe is very feminine which I like very much! Not bulky but beautiful. I get many complements every time I wear them. I have many pairs just like them.

Date of experience: May 20, 2024
New York
1 review
0 helpful votes
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Positive experience
May 26, 2024

Positive experience with my first purchase from Footwear Etc. Shoes matched the description. Good communication via text and emails on order progress up to delivery. Will recommend this vendor.

Date of experience: May 16, 2024
California
1 review
1 helpful vote
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Product not at local Footwear Etc. store
May 23, 2024
Updated review

I wanted to purchase more MarcMarcs socks. I checked the Footwear Etc. website and saw they were available. I went to my local Footwear Etc. store and they were not in inventory. I was told they had all been moved to another store. I then ordered them online and had to pay shipping charges and I could not use my coupon for online purchases for non-sale items. The product did arrive quickly once I figured out I needed to purchase them online. Would suggest noting on your website which products are really only available online. This would save time and trouble.

Date of experience: May 13, 2024

Suggest adding Paypal as a payment option
April 10, 2020
Previous review

Suggest adding Paypal as a payment option. Very easy from customer perspective

Date of experience: April 10, 2020
Washington
1 review
0 helpful votes
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A rare find in this economy
May 22, 2024

Footwear etc followed my order from start to finish and made sure I was satisfied with my order.

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Excellent customer service
May 21, 2024
Updated review

Mark, the sales Associate at footwear, etc., in San Mateo was very attentive. We talked about plantar fasciitis. What type of shoe was best And whether or not to use insoles. He was very helpful. I would recommend and have recommended the store to multiple people because of the great customer service they give you don't find that in the mall shoe stores.

Date of experience: May 10, 2024

Only shop Footwear Etc
April 29, 2023
Previous review

Only shop Footwear Etc

Date of experience: April 29, 2023
California
1 review
0 helpful votes
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Fast delivery. Great service.
May 19, 2024

Online delivery efficient and staff at local store were extremely helpful.

Date of experience: May 9, 2024
Arizona
1 review
0 helpful votes
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Overall Great!
May 17, 2024

I had a great experience with delivery time and product sizing. Thank you!

Date of experience: May 7, 2024