Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy. Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.) Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we get new shipments in every week from Arcopedico, Taos, and Ziera and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet! So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!
Footwear etc. has a rating of 4.8 stars from 737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and free shipping. Footwear etc. ranks 19th among Shoes sites.
Great easy site to navigate and user friendly. Will recommend to others that are seeking hard to find shoes that may be sold out or unavailable on other sites. Love all the way from New Jersey!
The web site is user-friendly. I received the exact items I ordered in perfect condition in a very timely manner.
Business and service are outstanding would highly recommend
I received my product very quickly and the shopping experience was pretty good.
I have never seen such a variety in a catalog and amazing sale prices. I wish the stores were in Oregon as well as California. It was a totally painless purchase with great follow up and service. Thank you for the little touches like a hand signed note in the box.
Very satisfied - shipped quickly and kept me updated on progress
I ordered a size 7 wide sandal and they fit perfectly- very comfortable! Look forward to vacationing with them!
Best fit I have found in a while. I needed walking shoes that supported aging feet. These work!
I have had good experience with the quality of shoes I have purchased from Footwear etc. The best part of shopping at the Encinitas store is the extraordinary customer service. In particular, Tara, has been friendly, attentive, and efficient in every interaction I have had with her. While I might be able to buy shoes online, Tara's professionalism and her help keep me coming back to this store.
Footwear ect was my go to shoe store in Northern California but my experience at the Encinitas store has been less than stellar. I once stood by the counter waiting to pay while the manager trained a new employee. From what I heard she doesn't treat her workers very well and wouldn't it be a better learning experience to actually demonstrate how a customer should be treated by ringing up my order? I could have walked out but I had invested time to find the right shoes and didn't want to start over. If you want to have customers shouldn't you stop what you are doing and pay attention to the customer or at least acknowledge that I am here. I will only order online now.
Product is awesome, timing took to long, we needed them in three days, there were no options for military or senior discounts, didn't have black top and white bottom is what I really really needed.
Very attractive and comfortable. The shoe is very feminine which I like very much! Not bulky but beautiful. I get many complements every time I wear them. I have many pairs just like them.
Positive experience with my first purchase from Footwear Etc. Shoes matched the description. Good communication via text and emails on order progress up to delivery. Will recommend this vendor.
I wanted to purchase more MarcMarcs socks. I checked the Footwear Etc. website and saw they were available. I went to my local Footwear Etc. store and they were not in inventory. I was told they had all been moved to another store. I then ordered them online and had to pay shipping charges and I could not use my coupon for online purchases for non-sale items. The product did arrive quickly once I figured out I needed to purchase them online. Would suggest noting on your website which products are really only available online. This would save time and trouble.
Suggest adding Paypal as a payment option. Very easy from customer perspective
Footwear etc followed my order from start to finish and made sure I was satisfied with my order.
Mark, the sales Associate at footwear, etc., in San Mateo was very attentive. We talked about plantar fasciitis. What type of shoe was best And whether or not to use insoles. He was very helpful. I would recommend and have recommended the store to multiple people because of the great customer service they give you don't find that in the mall shoe stores.
Online delivery efficient and staff at local store were extremely helpful.
I had a great experience with delivery time and product sizing. Thank you!