business logo of Footwear etc.

Footwear etc.

Overview

Footwear etc. has a rating of 4.8 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping and fast delivery. Footwear etc. ranks 14th among Shoes sites.

service
72
value
572
shipping
572
returns
2
quality
581
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9,765 reviews
How would you rate Footwear etc.?
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California
1 review
0 helpful votes
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Love this shoe, I'm frustrated you are out of 35/36 size already.
June 30, 2024
Updated review

I love this brand and Footwear, Inc.
However I cannot tell you how frustrating it is to go in to a Footwear store, and over and over and over again not find my size that I need which is 35/36. It's ridiculous and I feel very dissatisfied with so few small sizes

Date of experience: June 20, 2024

Pretty good
December 20, 2022
Previous review

Pretty good

Date of experience: December 20, 2022
Virginia
1 review
0 helpful votes
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Exactly as featured
December 19, 2024

Fast shipping, great updates on order, all the way to my door. Will be a return customer.

Date of experience: December 9, 2024
Pennsylvania
1 review
0 helpful votes
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Shoes in stock
May 15, 2024

I had been looking for a white canvas sneaker. Footwear etc had the Taos style I was looking for in a wide width (which is super hard to find). They shipped almost immediately. Delivery was delayed 2 days because of a train accident but not any fault of this company. I'm pretty please with my experience

Date of experience: May 5, 2024
California
2 reviews
0 helpful votes
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Ordered online picked up in store but was told by salesperson to try it on. Glad I did because it was the wrong size and they pulled a better fitting pair from stock and changed my order for me to get the correct size for me.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Not what they used to be
June 2, 2024
Updated review

Footwear ect was my go to shoe store in Northern California but my experience at the Encinitas store has been less than stellar. I once stood by the counter waiting to pay while the manager trained a new employee. From what I heard she doesn't treat her workers very well and wouldn't it be a better learning experience to actually demonstrate how a customer should be treated by ringing up my order? I could have walked out but I had invested time to find the right shoes and didn't want to start over. If you want to have customers shouldn't you stop what you are doing and pay attention to the customer or at least acknowledge that I am here. I will only order online now.

Date of experience: May 23, 2024

My favorite shoe store
January 31, 2020
Previous review

My favorite shoe store.

Date of experience: January 1, 2020
California
1 review
0 helpful votes
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Convenient and efficient online shipping
May 7, 2024

I was looking for some specific Aetrex styles and this store had the styles I wanted for the best prices and I prefer to shop local or small businesses instead of the huge "jungle" site. I live in Nebraska but these came pretty fast and were nicely packaged with a personally signed note thanking me for my order.

Date of experience: April 22, 2024
California
1 review
0 helpful votes
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Love lite eccos
July 7, 2024
Updated review

Was very pleased with the order. I had this shoe a few years ago, when I was ready for another pair, because they were so comfortable, I was told Ecco wasn't making that line any longer, but then I recall seeing the lite item on your web site, but it also said that the shoe would not be available for 6 months, sometime in July, then much to my surprise Footwear notified me that the shoe was in stock and I could order a pair, which I did, I received them and do I ever love them, I just wish Ecco would produce this one and so everyone could have a pair.

Date of experience: June 27, 2024

Very easy, and quick
January 26, 2023
Previous review

Very easy, and quick

Date of experience: January 26, 2023
Virginia
1 review
0 helpful votes
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Seamless
June 13, 2024

Great easy site to navigate and user friendly. Will recommend to others that are seeking hard to find shoes that may be sold out or unavailable on other sites. Love all the way from New Jersey!

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Amazing in every aspect
May 7, 2024

Great product just like my 1st pair, wonderful quality and my last pair lasted 5 years! So for the price to me that's a win win! Very comfortable and I'm a nurse on my feet soo when I tell you they are great they are

Date of experience: April 22, 2024
Florida
1 review
14 helpful votes
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Great Customer Service
April 1, 2020
Updated review

Great price, fast shipping, plus they send an email to confirm delivery. I use a particular shoe for work. I was skeptical to buy online it is just like buying clothes online for me (uncomfortable). However, I will be using this company again in the future! Thank you!

Date of experience: April 1, 2020

Great price
March 24, 2020
Previous review

Great price

Date of experience: March 24, 2020
California
1 review
0 helpful votes
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Shoe Shopping
January 31, 2023

I was tired of buying shoes that were cheap but didn't quite work, so then I'd end up not wearing them. Shopping online helps me double and triple check that the shoes will match multiple outfits. I even traced my foot and measured it to make sure I got the right size. I ordered 4 pair and was happy with 3 of them--I received a prompt response to my email asking if the pair I wanted to return could just be hand delivered to a nearby Footwear etc store (yes, I can).

Date of experience: January 31, 2023
California
1 review
0 helpful votes
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Great Customer Service
September 7, 2022

Ordering was easy. They arrived very fast and in perfect condition. I was emailed a few times as follow up and assured of their full customer service if there were any problems or questions. For me, a store nearby could have been an easy, free return. All in all I am extremely satisfied with Footwear.

Date of experience: September 7, 2022
California
1 review
0 helpful votes
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Excellent customer service
May 21, 2024
Updated review

Mark, the sales Associate at footwear, etc., in San Mateo was very attentive. We talked about plantar fasciitis. What type of shoe was best And whether or not to use insoles. He was very helpful. I would recommend and have recommended the store to multiple people because of the great customer service they give you don't find that in the mall shoe stores.

Date of experience: May 10, 2024

Only shop Footwear Etc
April 29, 2023
Previous review

Only shop Footwear Etc

Date of experience: April 29, 2023
Washington
1 review
1 helpful vote
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A cabbage patch kid problem
August 18, 2023

These particular Uggs are so popular they've sold out everywhere in our area. I remember when my daughter was growing up this same problem happened with cabbage patch kid dolls. It's the beginning of the school year and all the kids middle school and up want these slippers. Thank you for great service and having the product.

Date of experience: August 18, 2023
California
2 reviews
0 helpful votes
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Great service
April 14, 2023

I placed my order in the website but received personalized service via email—status updates and concern about possible wear on one shoe. Service stands apart from other online shoe sellers. Communications were prompt and friendly, and shipping status was updated.

Date of experience: April 14, 2023
California
1 review
0 helpful votes
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My favorite source for shoes
November 8, 2023
Updated review

Get great advice/recommendations in store - they really listen to what I'm looking for. Service online is always fast & efficient. The few times I've resorted to another online provider have ended in hassle & disappointment. So now it's Footwear Etc. all the time!

Date of experience: November 8, 2023

Always a pleasure to shop Footwear, Etc.
October 7, 2023
Previous review

Shoes have never failed to be just what was described, and the shipping time is faster than most. Always easy to order and get quickly, and if I have to return (which I think I've done just once?), stopping in the store makes it easy.

Date of experience: October 7, 2023

Easy
November 27, 2019
Previous review

Easy

Date of experience: November 27, 2019
California
2 reviews
0 helpful votes
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Very easy and smooth as silk! The 7.5-8.0 size was perfect for me. I usually wear a 7.5, these are a nice snug fit. If someone wears an 8.0, I would recommend they get the 8.5 size, or they could be too tight.

Date of experience: January 13, 2023
Rhode Island
1 review
0 helpful votes
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Bought these great shoes i couldnt find anywhere and they were at half the price listed elsewhere. I had to wait over a week to get them bc the stupid ground shipping, but it was worth the wait. Too bad they dont carry air force ones.

Date of experience: September 20, 2022
GB
9 reviews
9 helpful votes
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Footwear Etc is probably my favorite shoe brand. They always have fast delivery and not the worst prices I've seen. The quality of the shoes themselves is also excellent, I've never seen any defect or anything like that. It's a pleasure to order from this brand. They try to show how important every single customer is to them, and that's cool.

Date of experience: July 12, 2020
California
1 review
0 helpful votes
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Never a disappointment!
June 29, 2022

Footwear etc. sells quality shoes that are never a disappointment. Their selection is great for styles, colors and sizes. The website is easy to navigate with filters that display exactly what you are searching for.

Date of experience: June 29, 2022