business logo of Footwear etc.

Footwear etc.

Overview

Footwear etc. has a rating of 4.8 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping and fast delivery. Footwear etc. ranks 14th among Shoes sites.

service
72
value
572
shipping
572
returns
2
quality
581
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9,769 reviews
How would you rate Footwear etc.?
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California
1 review
0 helpful votes
Follow ROB L.
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Ordered shoes and they came in a reasonable amount of time.

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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Nice comfortable jacket
March 15, 2025

Material and cut is very nice. Casual work to evening wear transition - good choice

Date of experience: March 5, 2025
Tennessee
1 review
0 helpful votes
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Timely
March 14, 2025

Footwear is always efficient and reliable. I always enjoy purchasing from them because of this.

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Great customer service
March 23, 2025

I called and received excellent customer service and the shoes arrived within one week. Thank you!

Date of experience: February 28, 2025
California
1 review
0 helpful votes
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Great Profuct
March 14, 2025

I have gotten many shoes from foot, etc. always a good experience.

Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
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Great company
September 26, 2024

Good price, quick delivery and I LOVE my shoe! These were recommended for trail walking and a wide toe box. I love them.

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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I like the quality shoes the Footwear carries
July 26, 2024

This is my go to shoe shop for quality and comfort. They carry a good selection of different label shoes and all are quality. Some shoe designers fit my feet better than others. I really like Naot and Vionic and can count on a good fit and comfort walking.

Date of experience: July 16, 2024
California
2 reviews
0 helpful votes
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Appreciated the customer service
September 16, 2024

Checked again to see if the color and size were available, and found it!

Date of experience: September 6, 2024
Oregon
1 review
0 helpful votes
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Wish you were in Oregon!
June 13, 2024

I have never seen such a variety in a catalog and amazing sale prices. I wish the stores were in Oregon as well as California. It was a totally painless purchase with great follow up and service. Thank you for the little touches like a hand signed note in the box.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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I have had good experience with the quality of shoes I have purchased from Footwear etc. The best part of shopping at the Encinitas store is the extraordinary customer service. In particular, Tara, has been friendly, attentive, and efficient in every interaction I have had with her. While I might be able to buy shoes online, Tara's professionalism and her help keep me coming back to this store.

Date of experience: May 25, 2024
Washington
1 review
0 helpful votes
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Great product, slow shipping
December 14, 2023

I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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High Quality Product
January 6, 2023
Updated review

I really believe that I got my money's worth with these arch supports. Not only do they appear to be well made with great material, I can feel the quality while wearing them. So I'm pleased with this purchase.

Date of experience: January 6, 2023

For the most part, everything went well
January 4, 2023
Previous review

For the most part, everything went well. There was some confusion about what to do for 1/2 size fittings. I chose to pick a 1/2 size smaller.

Date of experience: January 4, 2023
California
1 review
0 helpful votes
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Quick Delivery
May 21, 2020
Updated review

Easy website and a wide range of shoes to pick from. I did pay full price, which there was a little discount. Did find the same shoes at a lower cost at other stores. But didn't have my size and color. Overall, very happy with Footwear etc.

Date of experience: May 21, 2020

Easy to check out
May 14, 2020
Previous review

Easy to check out.

Date of experience: May 14, 2020
Alaska
1 review
0 helpful votes
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No shoes
September 10, 2021

I ordered a pair of sandals on July 21,2021. I live in Alaska. The shipping information on their website states shipping is 4-8 business days. After many phone calls, they have told me that it will be 4-6 weeks to get my shoes! Would never have ordered from them! No one No-one takes that long to get here. They put them on a barge! That is for large objects not shoes! I would never use them again.

Date of experience: August 11, 2021
Virginia
1 review
0 helpful votes
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I searched for my size and brand of shoe and it came up as available for sale at a very reasonable price - and miraculously, they only had my exact size. What luck! Only, they emailed me the next day and told me they are sorry, but they don't have this model in stock after all. Would I like to apply my credit towards another model? While they did immediately refund my money as requested, they still show up in my search for that model and size shoe.

Date of experience: December 18, 2023
Pennsylvania
1 review
0 helpful votes
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I placed the order with a wrong address by mistake on 12-13-22. Two days later,I found out and emailed them to correct it. The customer service replied to me and said that they would fix it for me. Yesterday,01-01-23 they emailed me saying that they could not do anything about fixing the delivery address.

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Hmmmm...
January 18, 2023

Order was correct and arrived quickly. Shoes did not fit and I have sent them back, but no issue there so far. The box the shoes were in was badly worn. It was faded, appeared as if it had been crushed at some point and the corners of the lid were torn.

From past experience I am expecting no issues with the return.

Date of experience: January 18, 2023
California
1 review
1 helpful vote
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Well, at first, with regular shipping, it was great and i got my uggs in a day, but then the second pair that i ordered was with SmartPost. That shipment hasn't come yet and i've waited for over 5 days.

Date of experience: July 10, 2010
California
1 review
1 helpful vote
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Product not at local Footwear Etc. store
May 23, 2024
Updated review

I wanted to purchase more MarcMarcs socks. I checked the Footwear Etc. website and saw they were available. I went to my local Footwear Etc. store and they were not in inventory. I was told they had all been moved to another store. I then ordered them online and had to pay shipping charges and I could not use my coupon for online purchases for non-sale items. The product did arrive quickly once I figured out I needed to purchase them online. Would suggest noting on your website which products are really only available online. This would save time and trouble.

Date of experience: May 13, 2024

Suggest adding Paypal as a payment option
April 10, 2020
Previous review

Suggest adding Paypal as a payment option. Very easy from customer perspective

Date of experience: April 10, 2020
California
1 review
0 helpful votes
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Ran out despite placing the order
March 10, 2023

The Birkenstock sandals sold out very quickly. The first pair I wanted to order had run out by the time I was able to log into the account. There was another pair of the same color that i ordered and found out the following day was oversold. They did honor that price for a similar pair, different color, but also ran out of another pair different color in which i was also interested.

Date of experience: February 8, 2023