FootSmartReviews 38

I have been ordering shoes from Foot Smart for several years. Each time I ordered, my shoes were wonderful. This year in December I ordered my favorite work shoes and after 3 months the bottom of the right shoe began to peel off. I sent them back, to either be fixed or replaced, and did not hear from anyone for 3 weeks... so I e-mailed customer service and their response was that they were mailing my shoes back to me ' because they had been worn". And they would not be able to do anything. (3 month old shoes costing $136.00) I will not order another pair of shoes from Foot Smart, or recommend them to anyone.

HORRIBLE RETURN POLICY. Footsmart maY appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid. I would advise everyone to avoid this company, especially since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system.

Bait and switch. Big notice on inside front cover of catalog, "20% off any shoe purchase in this catalog... when your product total is $39+". When I went to place my $80 order and entered the promo code, a message popped up saying it didn't qualify for the discount. I re-read the notice, and discovered an asterisk at the end. In tiny print at the bottom of the page was a list of exclusions that included just about every item in the catalog. I ordered the shoes from Amazon--they cost less and I got free shipping.

The site and company has really changed. They have hired INcompetent people in customer service. If you call and ask if an item is in stock, they say "yes", take your money and then you get a email telling you the item is NOT IN STOCK and to choose something else. OR they send you the wrong item or wrong number or wrong description and GOOD LUCK in getting a refund quickly. I used to love this company, but no more. Then they have the nerve to send you a catalogue. I cannot recommend this company anymore.

Their main web page advertised "Take an Extra 15% Off All Summer Clearance" Enter required code at checkout: EXTRA15D." So, after shopping when I tried to put the code in the "code" box at checkout, it said the offer had expired. Their customer service agents confirmed this in a phone call saying the offer had had expired at midnight the night before. They suggested that "my browser needed to be refreshed". The hitch is... my power was out until 3:00 pm today because of Hurricane Irene. My browser is pulling in the LIVE offer on their website... which THEY FORGOT TO TAKE DOWN, but which they also WOULD NOT HONOR. I won't do business with folks who are not honorable.

Bought and returned shoes from FootSmart. Notified Monday they received returns and would refund money in 2 business days. Called on the 3rd day, was told money was credited it my account, but takes 2 billing cycles to show. Called my bank, no money, payment I made was the same as cash, and atm accounts don't have billing cycles. Do not buy from them if there is a chance you have to return anything. I will never do business from them.