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FootballTicketNet

How would you rate FootballTicketNet?
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Germany
1 review
15 helpful votes
Follow Jakub P.
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Refusing to give money back. Match Tottenham x Arsenal will be on empty stadium due to the Corona virus, company is unwilling to send money back. Offered voucher for the money spent, after refusal offered 110% value voucher. They present themselves as secondary market ticket reseller so I believe they actually haven`t bought the tickets at first, so there is no reason not to return money. SCAM! My beautifully thoughtful birthday present turned into nightmare and wasted money and a lot of time.

Date of experience: July 1, 2020
Canada
1 review
9 helpful votes
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This process started off on the right foot but ended up a complete disaster. The company failed to deliver the tickets as initially agreed to (which they can do based on their terms and conditions). When we did get the tickets, they were not the tickets/section we had paid for (again, they're allowed to do this) and finally they refunded is 10 pounds per ticket as compensation... Wow. Absolute nightmare all around, their terms and conditions are set up to take advantage of customers, management, or lack thereof, should be ashamed to run such a business.

Date of experience: January 14, 2016
GB
1 review
3 helpful votes
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Please stay away. My gf bought Leeds tickets for £780 and they were FAKE. Company are refusing to pay the money back based on unregulated t's & c's. I even had to make an 8 hour round trip just to be refused entry. Leeds United have confirmed they're a fraudulent company and the police are also involved via them and us. They also do not have any offices stated on the website. The company is in Asia and they of course never have the tickets themselves. This is basically a criminal outfit. I won't stop until they're taken down and my gf receives her money. It's just disgusting.

Date of experience: February 24, 2023
GB
1 review
30 helpful votes
Follow S P.
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I needed to purchase tickets for myself and three of my friends to attend two games in London and Barcelona. I did some searches on google and came across footballticketnet. Although the website did not have the best reviews, I decided to give it a shot. I gotta say that I was really really really impressed. They delivered the tickets right on time. They always picked up the phone and answered my emails whenever I had a problem. Yes they are a bit pricey but given the service they provide, it is worth it.

Date of experience: November 9, 2013
Ireland
1 review
19 helpful votes
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Good value per tickets
September 3, 2015

As a long time football fan, I admit I never heard about Football Ticket Net until last week, but let me tell you something – they are a legit company. Not scam or fraud by any means.

We bought 2 tickets to watch Arsenal at Newcastle. We were afraid to get bad tickets, but this company delivered the goods with great tickets we choose via their premium platinum plus category who were worth every penny they cost us.

Of course they charge booking fees like every other secondary ticket website in the business, but in total for my honest opinion they are worth it.

Date of experience: September 3, 2015
Netherlands
1 review
36 helpful votes
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Hi, my name is Ben
April 12, 2014

Hi, my name is Ben.

Last month i bought 8 tickets for me and my family to a champions league match in madrid. The service we got was great, and the seats were even better.

Would recommend footballticketnet.com any day...

Date of experience: April 12, 2014
GB
1 review
42 helpful votes
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I recommend footballticketnet.com
Booking ticket from this website is very clear and easy.
The tickets I ordered arrived a week before the game, seats were according to my invitation and… Chelsea won!:-))))

Date of experience: March 25, 2014
California
1 review
10 helpful votes
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Better than expected!
December 10, 2015

You never know if to believe the good or the bad reviews about any service company, so you can understand I had my worries about Football Ticket Net. But guess what? They were all gone!

This is a very professional secondary market ticket company. Their customer service and sales team were beyond friendly and efficient. Their Social Media team answered each of our questions via Facebook quickly and usefully and most important – they deliver the tickets as published and on time.

Sure, prices are above face value, but that's how this business works. We got our e-tickets 2 days prior to the match, downloaded them, and printed them and no issue to use them in the stadium. They earned their 5 star rating in my opinion.

Date of experience: December 10, 2015
Switzerland
1 review
16 helpful votes
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5 stars out of 5 from me
October 21, 2015

There are many secondary football tickets website out there online, but I think this is by far the best one.

I tried using this company services last month going to a FC Barcelona match on Camp Nou.

Tickets were electronic, no problem at all to download them 2 days prior to the match date. Price was OK, but seats were very good exactly as we wished and choose in their site.

Date of experience: October 21, 2015
GB
1 review
34 helpful votes
Follow Tory T.
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Booking done easily online at footballticketnet.com.
The football tickets were waiting for us at the hotel.
Provide an answer to every question and resolve it easy with patient.
Reliable and politeness service.
Absolute delight :)

Date of experience: April 22, 2014
Illinois
1 review
1 helpful vote
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Tickets were delivered on time and as promised, the seats were even better than we thought or hoped for, very easy to understand the procedure + nice and helpful Customer service team Great job overall

Date of experience: December 14, 2016
South Carolina
1 review
8 helpful votes
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Coming from far away to watch Atletico Madrid in the Spanish Capital was a long journey for us – but a great experience mostly thanks to the tickets we ordered via Football Ticket Net.

With an easy to use website, we got all the help we needed for the purchase. As advertised this company delivers the tickets 100%. We got ours on time directly to our email and those e-tickets were respected with no problem entering the stadium. Prices are fare, service is good and seats were great.

Date of experience: January 3, 2016
GB
1 review
32 helpful votes
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I got a wonderful present from my lovely wife - tickets for Arsenal Vs Crystal palace.
I'm surprised she managed to organize everything so well, but according to her, she got Such a good service from the football ticketnet team so she didn't have any problem.
The tickets were delivered on time to our home in the UK, they kept in touch with us and Updated as about every detail, we were able to reach them over the phone & email.
The seats was pretty good and I had a great time.
So on behalf of my wife and myself, I would like to thank and recommend Footballticketnet

Date of experience: August 25, 2014
GB
1 review
8 helpful votes
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We were 8 persons from Denmark who was in London to watch football and Footballticketnet.com was unable to deliver the tickets to the hotel. When I called the company to figure out the problem, the staff was very rude.

After the trip, they refused to refund the whole amount but only 80 %.

Don't do business with this company! View will help others learn about this website.

Please do not review if you are affiliated or have a conflict of interest with this website.

Date of experience: August 12, 2013
Illinois
1 review
4 helpful votes
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Better than all the rest
November 16, 2016

If there is a ticket company you can trust for football tickets is definitely football ticket net. We had smooth and clear transaction with these guys.

Very simple to order and user friendly website, very nice customer service reps and most important we got (I think) a free upgrade to our seats better than our former experience with other rival companies that ask for much higher prices or give you tickets in a wrong category.

Date of experience: November 16, 2016
GB
1 review
39 helpful votes
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Safe, Easy and Wonderful – Can u ask for more?
I'm an artist by profession and I do not use the computer often.
When I decided to surprise my son and buy him tickets to a football game, I had no choice...
I Googled and came across this site (footballticketnet.com).
The ordering was safe and easy to perform and about two weeks later the ticket arrived…
To see the smile on his face when he opened the envelope… only for that… I surely will booking again...

Date of experience: March 25, 2014
Germany
1 review
3 helpful votes
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#1 in my opinion
November 4, 2016

Long time football fan, first I approach the clubs official websites, can find tickets there? My go to secondary market website is Football Ticket Net.

Sure the prices are more than face value, but this is what happens in all secondary market websites when its a big match and hard to get tickets. Their customer service is second to none.

The website is very user friendly and most important the delivery of the tickets and the seats in the stadium (tried them already for 3 different matches) are always the best in the category you choose.

Date of experience: November 3, 2016
Canada
1 review
7 helpful votes
Follow Yannick S.
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Prices are a little bit higher than face value (but let's see you get tickets directly from Barcelona's, Arsenal's or the other major European football teams websites for the big matches).

Their customer service is the best in the business (always answer on the phone and helpful with every questions).

And the delivery of the tickets is always no time including good seats (one time I also got a free upgrade!).

There are many secondary ticket websites online – a lot of brokers or suppliers – But Football Ticket Net is really the best.

Date of experience: February 16, 2016
Pennsylvania
1 review
2 helpful votes
Follow Paul A.
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I purchased Tottenham vs. West Brom tickets in July (game in Nov.) and paid £683 for what were supposed to be Level 1, Lower tickets. They delivered rear Level 2 seats (not together) behind the goal. They tried to tell me it was an upgrade which it clearly was not. I went to Tottenham's web site and could purchase the same seats for an equal game for £207. When I first called support they told me that they had sent me the wrong tickets. On subsequent calls they simply tired to convince me that they were better seats. I had the concierge at our hotel check with a legitimate ticket broker on game day and we could have gotten much better seats for less than we paid. Their support number in UK does not work so you need to call them in Spain, but avoid them at all costs!

Date of experience: December 2, 2017
Clovis D. FootballTicketNet Rep
over a year old

Dear Paul,
Thank you for posting your version of your experience. While we understand your disappointment, it is important to clarify that the seating location you, originally, ordered was 12 rows from the, free, upgraded tickets you received in a selective, executive area, considered, by many, to be exclusive, superior seating, located in Club Wembley seating.
It is unfortunate that you didn’t read the information you confirmed and agreed to at the time of purchase. We are very clear in explaining we are secondary market resellers, thus, there are many places on our website, including the order page, explaining that the face value (price on the ticket) will differ from the market value (price you pay).
The club pricing you have stated, is the original purchase price, or face value, paid by the original purchaser. Once they realize they cannot attend the match they sell the tickets to secondary vendors, such as us, at a higher price.
We recommend to all our clients to first try purchasing from the official organizers of an event before purchasing with us. This is stated clearly and concisely in the information titled “Information You Must Read and Understand Before Purchasing Tickets” on each order page.
It is regrettable that you didn’t thoroughly read all the information we provided, as you confirmed you did. If you had, you would have understood the terms of the sale, as, you received a free upgrade of tickets, to a more exclusive, location, which had a dedicated entrance, executive seating, all 5 of your party very close together, and, though our seating is guaranteed in pairs, we ensured that no one in your party was seated alone.
You were provided with comparable, or better tickets for you order, as we promise, delivered the day before the match, in a higher, more expensive category than you ordered. If you care to discuss this further, please contact us at:
crm@footballticketnet.com
Best Regards,
Sara
Customer Service Department
footballticketnet.com

New York
1 review
5 helpful votes
Follow Michelle R.
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I ordered from Football Ticket Net several times including a month ago when we went to see FC Barcelona at the Camp Nou.

As always, their service was great. We got the e-tickets 2 days before the match, downloaded them with no problem and entered to the stadium with no worries.

The seats were as described and the price? Fair enough in my opinion. I will use them again&again.

Date of experience: November 16, 2016

Overview

FootballTicketNet has a rating of 2.2 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FootballTicketNet most frequently mention new tickets, credit card and full refund. FootballTicketNet ranks 52nd among Sports Tickets sites.

service
116
value
114
shipping
113
returns
47
quality
113