Paul A.’s Reviews of FootballTicketNet & more

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Sports Tickets

12/2/17

I purchased Tottenham vs. West Brom tickets in July (game in Nov.) and paid £683 for what were supposed to be Level 1, Lower tickets. They delivered rear Level 2 seats (not together) behind the goal. They tried to tell me it was an upgrade which it clearly was not. I went to Tottenham's web site and could purchase the same seats for an equal game for £207. When I first called support they told me that they had sent me the wrong tickets. On subsequent calls they simply tired to convince me that they were better seats. I had the concierge at our hotel check with a legitimate ticket broker on game day and we could have gotten much better seats for less than we paid. Their support number in UK does not work so you need to call them in Spain, but avoid them at all costs!

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Clovis D. – FootballTicketNet Rep Over a year old

Dear Paul,
Thank you for posting your version of your experience. While we understand your disappointment, it is important to clarify that the seating location you, originally, ordered was 12 rows from the, free, upgraded tickets you received in a selective, executive area, considered, by many, to be exclusive, superior seating, located in Club Wembley seating.
It is unfortunate that you didn’t read the information you confirmed and agreed to at the time of purchase. We are very clear in explaining we are secondary market resellers, thus, there are many places on our website, including the order page, explaining that the face value (price on the ticket) will differ from the market value (price you pay).
The club pricing you have stated, is the original purchase price, or face value, paid by the original purchaser. Once they realize they cannot attend the match they sell the tickets to secondary vendors, such as us, at a higher price.
We recommend to all our clients to first try purchasing from the official organizers of an event before purchasing with us. This is stated clearly and concisely in the information titled “Information You Must Read and Understand Before Purchasing Tickets” on each order page.
It is regrettable that you didn’t thoroughly read all the information we provided, as you confirmed you did. If you had, you would have understood the terms of the sale, as, you received a free upgrade of tickets, to a more exclusive, location, which had a dedicated entrance, executive seating, all 5 of your party very close together, and, though our seating is guaranteed in pairs, we ensured that no one in your party was seated alone.
You were provided with comparable, or better tickets for you order, as we promise, delivered the day before the match, in a higher, more expensive category than you ordered. If you care to discuss this further, please contact us at:
crm@footballticketnet.com
Best Regards,
Sara
Customer Service Department
footballticketnet.com