FonePaw

I recently my purchased this product and it did not work!' Asked for a refund and they said no. Do not purchase rip off dose not work as advertised! Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused. Do not buy! Disputing purchase with credit card company. Refund policy not helpful!
Run away from this junk fast!

I ran an issue with the software and had to reinstall it. Unfortuately when trying to activate the software. I received a message that the license key was already used. All attempts to contact FonePaw via thier website resulted in no response. Even the reseller "Paddle" was not able to get a response from FonePaw. These folks give both the reseller and themselves a bad name due to their lack of response. I now have software I paid over $100 for that I can not use.

Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused.

Well, the program works, but if you need tech support for ANY issue - forget it - they will ghost you. The first time I needed support a couple of years ago, I had to submit a request five times before they responded. This time, I submitted a request three times, over a week ago, and NOTHING. Their tech support is non existant. There are now free versions of this type software that will do the same thing. I've switched to the free version of Winx MediaTrans. There's one nag screen with the free version, but it works.

Robbers, how can this company survive as scammers like this have we all gone mad? Don't give them your money you will never get it back This whole comp[any is a robbing scam

I used ios data recovery software.
The program does not work. Refund policy is very suspicious.
And the support team was worthless.

The product doesn't work as described on the website and after many emails, customer service is not following their refund policy while playing dumb in an attempt to not refund my money. Do not give these people your money! They lie about the capabilities of their product and don't follow their own return policy.

The product doesn't work, it's a fraud, a scam, the support doesn't work, terrible support, don't buy this, don't get caught up in this messy scam, I regret 100% my purchase, and now I'll have to cancel my credit card! DO NOT BUY THIS PRODUCT.

Software doesn't pull up the deleted videos, it pulls up the current data. I don't need this crappy s/w to do that.

The worst piece of garbage did not recover anything. Waited for hours for the app to "recover " my deleted photos and came back with what I had. Not a single deleted picture was recovered

To Whom it may concern, please DO NOT spend your money on this product, After purchase they will not send the link you need to access this product. Then they will tell you that they are not going to refund your money. This site is a SCAM!
Don't expect to get the product or your money back!

I downloaded Fonepaw and got an error message about not having the right verification. When I reached out to them I got NO response. I ended up having to buy a new phone and when I asked for a refund they said if I used the License Key I could NOT get a refund. How do you know if the product is going to work or not if you don't use the license key?

I had technical troubles from the start. I had to choose another app which worked effectively. Asked for refund explaining my reasons. They require lots of info to even consider refund. But first you have to try to have tech support work through your issues. Then you reach an impersonal Emily Watson. Not sure if she a computer generated response as it responds in a cold and unfeeling manner. Anyway I gave up.

DO NOT BUY THIS PRODUCT. It will not backup your group messages so you will not be able to restore them. I have tried working with the customer support team and it is almost impossible. It takes anywhere from 7 to 10 days to get a response and then the response is to view the product videos on their website or on YouTube. That does NOT show me how to backup group messages. There is no distinction on any of their material that indicates that group text messages are not included in the backups. After 1 month, I finally received this response: "We have verified your order information, your situation meets our company's refund policy condition. We will handle refund service for you. Please wait patiently." that was on July 11,2022. On July 19,2022, I asked for the status of the refund. On August 1,2022, I received a response telling me that they wanted to do further troubleshooting and gave me detailed instructions on what to do to provide them the logs needed to troubleshoot the problem. The problem with their detailed instructions was it requesting logs for the FonePaw Data Recovery product which is not what I purchased or even mentioned in any of my communications. This company should NOT be allowed to exist based on their lack of knowledge of their products and more importantly their HORRIBLE customer service.

Trial version is too limited. Purchased full suite & got no results whatsoever. Been trying to contact company with no luck at all. Website gets nowhere & no one responds to emails. B. s. Company with b. S. product.

I paid $80 for this program that let me see what was already visible on my phone! SCAM! Won't refund.

I purchased this to help recover data from my husband's old phone that crashed. It did not work at all. I had reached out to fonepaw to get a refund and they completely turned it down. I would NOT recommend them to anyone I know. It was a huge waste of money and the company does not back up its guarantee.

Unexpectedly, I got a full refund as of 7/23/20. Don't know why. Never thought they'd do it after fighting me on it for 70+ days. At least they finally did the right thing. This company still derserves 0 stars after the way they treated me. It's like taking a test and you improved from 0 of 100 questions right to 5 of 100 answers right. That grade is still a bad F! I got the refund eventually, but they were still extremely rude and dismissive. Worst customer service of my life by far. I say "they" but really, I worked with only one person. Maybe there are some decent people who work at FonePaw, but consumers, BEWARE!

Terrible Service - didn't work on our Galaxy S5 - no refund - said I should have read their policy better...
TERRIBLE COMPANY!

The only thing I was able to recover with this software from my lost photos was the photo thumbnails. I asked FonePaw for help and they requested some additional information to solve the issue. After some time, I asked what the situation was and I received the following response (30.4.
2021):
"Hi,
They are still working on it, and please don't worry, if the issue still can't be fixed in 30 days, they will proceed the refund.
Regards,
Emily Watson "
After passing the 30 days, I have asked multiple times what the situation is and I never received any response. I was shocked at how unprofessional a company this is.

I purchased the FonePaw Video Convertor and despite installing it on two separate PC's, it took over 24 hours to complete upscaling a 1080 mp4 file. Yet when I used a different program, it took way less time. When I requested support to refund my money, they refused with the explanation that event though it took 24 hours to complete, the software works, despite the fact they supposedly offer a 30 day money back offer. Terrible customer service and in addition, deceiving as well.

Tried to retrieve a message i had just deleted (with photo attachment). Did not work. The message literally deleted only 1 hour earlier

Software does not work on anything newer than a Galaxy S6. And they will not refund money when their system doesn't work. Basically you can use it on a working phone. Total trash. 100% Worthless