FoamByMail

First I started with the 2nd to firmest foam and it was like laying on the ground, and then I did the next less firm and it bottoms out completely when you lay on it with 0 support. I have no idea how they can pretend their descriptions match these products and when I called for help within the first sentence I said "I need help with an order" the lady had decided she wanted to get me off the phone. Adios $400 and I have no bed and have to take both of these to the dump.

We ordered two bolsters cut for a daybed. They must have been cut by someone without sight as they were both different sizes and unusable. Now I start the process of trying to get a replacement or refund.

I ordered new foam online, I did the measurements my self. 7x26"29" I sent my cushion covers in to make sure they would fill them correctly and a Kelly took it upon her self to change my measurements Soo she could make more commission. From the back to the front of cushion is 29" They got the middle cushion right, but the other two were way off and they stick out. I ask her over and over not to change my measurements but she did it anyway and you can see the results in the photo. People ask me what's wrong with the cushions. I tell them foam by mail did it and here's the receipt
Cushion, Lux Foam - Regular WITH DACRON WRAP
7" x 26" x 29"
Rounded L-Cushion, Lux Foam - Regular WITH DACRON WRAP
7" x 35" x 34"
LABOR TO SHAPE TO (3) MAILED IN GREY COVERS

The length and width aren't the same and of course I let them know about the end result AND they decided I was the problem and tell me I can't order from them any more? The problem was her she even charged more for her $#*!ed up measurments and my cushions are almost busting open from a dum $#*!.

I ordered 2 pieces of 7-inch thick foam to my customer. One of the cut foam was made of scrap foams glued together. I asked for refund for the defective foam cut and they refused to provide. Tried hard to talk to customer service about their quality and they are refusing to admit. Will dispute with he credit card company

When we finally decided to replace our 6 cushions, I naturally searched our local stores and then the Internet. A clerk at a Jo-Ann fabrics center suggested researching Foam By Mail. I did and found exactly what I needed.
The order form was easy to fill out because you first choose the shape and density of the cushions. Next, you follow the onscreen directions for exact measuring of each one, plug in that information and that is it.
We were given an expected ship date of approximately 2 weeks. They came to us shrink wrapped on time and perfectly sized. Oh my, such a wonderful different they have made! Now, I need to order a long cushion for the media room sofa.
What can I say, we love our Dobermans. Even though they dig holes in the couches.

I have a small home studio and needed to add some foam acoustic treatments to the walls. Not knowing if the foam would really help, I looked for a mid-priced solution as the price range for a set of foam materials can be between $40-$500. I chose Foam By Mail based on their pricing. I ordered 14 pieces in different sizes and thicknesses and can state that the material made some difference to the acoustics of the room. HOWEVER, the materials emits a nasty odor and it has been weeks since installed. The possible VOCs ( Volatile Organic Compounds) from the foam gives me a headache. I contacted the company and their suggestion was to leave a window open. Great. It's in the teens and even if it wasn't, you can't use a music studio with open windows. My recommendation, if you purchase from them, plan on leaving the material in your garage for a month or two to air out. That might help.
Update
I wrote the company again about my issue with the foam odor and they provided a partial refund so that I could take steps to mitigate the odor. I must say their customer service has been excellent in terms of quick response and resolution of issues.

As noted above, I did not purchase from FoamByMail, but am very suspicious about many of these positive reviews. Just a heads up... When reading through the reviews, Sort them by Date, or Newest to Oldest. Notice the "irony" of how many 5-star ratings were amazingly written on the EXACT same date. Odd how foam customers JUST happened to buy and review on the exact same day. There are also strings of 5-star reviews that seem "consistently spaced" between review dates. I could very well be wrong,... but I am leery...

I bought a couch cushion in Feb 2020. I asked the agent on the phone what is the difference between the top 2 choices and she said #1 (the most expensive) will last you around 10 years and #2 (the next tier down) will last you about 6 years and that's the only difference. I knew I wanted to change my couch within the next six yeas so I bought the second highest price option. In exactly 8 months its completely deformed and useless! I contacted them and they told me the one you bought is for minimal use. I am a one person household who works all day and uses the couch and the couch cushion 2-3 hours at most every night. How much less than that do they expect it to be. I asked for their definition of minimal use twice and they ignored me. When I said that I was told this will last 6 years, they offered 50% off of the price of the #1. I'm guessing that one will last 9 months so I need to keep buying cushions from foamsbymail.com in less than a year every year. I would think twice before I buy from this company again!

Horrible, horrible company with unacceptable customer service.

If only I had read all the angry reviews online BEFORE ordering from them... (Don't trust the 5-star reviews - apparently this company employs a practice of paying people to write flattering reviews.)

I bought two pieces of foam from them recently. Shipping was slow, and when I finally received the product, the thinner 1/4" foam sheet was damaged along the entire edge, and the thicker 1 1/2" piece was so hard and old, that a simple thumb pressure test remained in the foam without bouncing back.

A return and refund request was very poorly handled. Linda, the customer service rep, insisted on a 25% restocking fee and paid shipping by me - which would have cost $60, plus the $20 restocking fee - exceeding the total price I paid of $75.

No amount of negotiating or reasoning had any effect. I guess Foam by Mail doesn't value their customer happiness. Or their customers.
Avoid at all cost!

Ordering new foam mattress for our camper was easy! They made it to the size I needed and shipped it fast. I'm glad I found this site. I definitely will use again!

Our old and not real comfortable memory foam mattresses (6 years old) in our RV needed replaced. We looked at several custom size mattress firms and asked on our RV forum for recommendations. Foam By Mail (foamfactory.com) was suggested along with a few others. Checking reviews and websites, we contacted several. The lady at foamfactory.com was extremely helpful and sent us samples. We selected what we thought we wanted, placed the order for 2 layer mattresses (4" foam bottom, 3" memory foam top) plus covers. The order arrived within a few weeks. They fit perfectly and after our 2 week trip, we absolutely love them! Very comfortable, very easy getting to sleep and no morning aches and pains! Superb product!

Ordered 2 pieces of neoprene. One was ok, the other had 5"x8" portion torn off.
Now they ask that I package up and return the damaged piece, then wait for a new piece, which they did offer to send. Buying a piece of neoprene should not be this adventurous. Customer service seems willing to help resolve, but their quality control leaves a lot to be desired. Will look elsewhere for future purchases.

I recently placed an order for a matress topper foam. The order arrived promptly and although they mistakenly sent the wrong size, Veronica in customer service was exremely helpful in helping me with a replacement. The only thing required of me was pictures with a measuring tape showing the size.
They gave the option of a 50% refund or sending me a replacement at no additional cost. Because of the great service and offer to keep the wrong sized foam, I am donating it to our local Salvation Army on behalf of Faomby mail.
I will definitely refer them to family and friends.

I bought Dryfast foam 4 years ago and it served me well. I just reordered the same foam and it has zero support. We put it in our boat cushions and when you sit on them you done even know the foam is there!

Stay away

I ordered 16 pieces of custom cut charcoal foam for hard-sided gun cases. Their rep told me the cuts would be within 1/8", which would be perfect for the cases. All of the foam was cut oversize by 1/2" to 3/4". When I complained I was told the cuts were within their tolerance even though I was told 1/8". They told me to cut the foam down myself to the size I needed. And they charged me $100.00 to cut the foam. The business name is Foam Factory in Macomb, Michigan.

I purchased a memory foam topper. I was assured over the phone it was the firmest memory foam they had and very supportive. When I unrolled it I found it had smudges of dried dirt in small patches here and there, and a stain on it. I brushed off the dried dirt to try it out and it was way too soft, "sinking into a hole" and "bottoming out when I sat on it" too soft. I am not heavy only around 136 lbs.
I went to return it, and they said I have to pay return shipping.
I did not find out until attempting to return it that the shipping for the return at the USPS station was $51.15!
The cost of the topper plus shipping and tax was $54.99 + $12.99 S&H + $4.08 tax for a total of $72.06.
By the time I am done paying return shipping, my refund is cancelled out, as they will not refund you the original shipping. They first only gave me a refund of $47.99!
So, I wrote them a letter explaining the topper had dirt and stains on it, and that it did not live up to their claims, basically it was not as described; and sent them a copy of my receipt for the return shipping, and asked if they would cover my return shipping for these reasons, as the FTC recommends it!
And they sent me back an email with an additional $6.98 credit to my account.
Well that is nice, 47.99 + 6.98 = 54.97 which means I was refunded the cost of the topper.
Later on, they sent me an email stating that "I had agreed to pay for the return shipping" after they told me I had to pay for return shipping in the first place! Since when did I agree?
But they did finally agree to refund me the entire original amount I paid which is $ 72.06: the full original cost of the order: ($54.99 + $12.99 S&H + $4.08 tax for a total of $72.06). That was a big relief and I was very grateful!

But I still have to pay to return the topper that had dried dirt and stains on it, and was not as described. $51.15

According to FTC online, and other consumer advocacy groups, online retail mail order companies should NOT charge customers return shipping on items that arrived dirty or stained or are not as described, etc.
Note: It is not bad customer service, as they tried to work it out, and did give me a full refund of the original cost. That part was really helpful. But b/c of the exorbitant cost of return shipping, which I had to pay, I am not all that happy with their return policy.
Consumers be warned: The 3 lb. ViscoSAVER white memory foam is not firm, and DOES NOT DISTRIBUTE YOUR WEIGHT EVENLY as described. If you lay on the topper you immediately sink into a hole or crater. To turn over, you will find a huge bump has been created, b/c the crater you are in has pushed the foam up around you! To turn over, you have to turn over onto the foam bump created by the crater you are in, and wait until the bump gets pushed down by your weight, and you sink into another hole, and another foam bump forms that you have to roll over onto every time you move. So be wary of visco saver foam toppers unless you like them very soft.

I was in need of replacement sofa cushions. I spoke to customer service prior to ordering my cushions. I specifically asked if the Dacron wrap (which is an added expense) would round the cushions out in the front as it does on my current cushions. I was told "Absolutely, the wrap is 1" thick and thicker in the front to round the cushion out and for added comfort" The wrap is less than 1/4" does nothing to round the cushion out. It is actually more like a piece of felt. The cushions are so hard they hurt to sit on them for any length of time. I emailed and called customer service only to be told I could not return a custom cut. My so called custom cut is an average cushion, nothing custom about my sofa. I then asked about returning the Dacron wrap since it did absolutely nothing for the cushion. I was told that was not possible. Customer service is very rude and dishonest. The name of the company is Foam Factory however the website also shows foam by mail

I am so glad we stumbled onto this site! I was researching to buy a new bed, a California King. Prices for beds are not very budget or family friendly. My husband & I decided on the extra firm, he loves it but I needed a thin foam topper and it's great! We were so happy with our bed that we recently bought a mattress for our 15 yr. Old son, our camper, and a foam piece for my outdoor bench seat. Love it! So thankful for this company! Michelle, Montana customer =)

I will order again and again from this vendor. Not only do they have an easy-to-use website, great quality products, and competitive pricing, but their exceptional customer service has won me over. As a business owner myself, I value this so much. Joni went above and beyond to make my requested last-minute change to a custom-sized cushion. She was able to pull it off for me, and the cushion I received was perfect in size, professionally wrapped, and packaged well. We are extremely happy with this purchase and will be back in the future!

We have a couch that has gotten very saggy and my wife hated it. We had spent a fair amount of money on it but didn't realize that it was down stuffed. So it was also constantly stabbing us with feathers. I found foambymail by Google search and gave it a try. The custom cuts of foam wrapped in padding were easy to order. They fit perfectly and made the couch better than new. Highly recommend foambymail and will use again for myself.

I have ordered from Foam Factory on two separate occasions and both times I have received a product that I was satisfied with. They were both for a custom size with a custom cover. I do wish the custom cover was a little cheaper otherwise I'm pretty happy with it. The foam is good quality. The first one we use as a day bed and the second we use as a seat cushion at our owner's entry. I love the perfect fit and feel! I would buy from them again.

Have used this vendor multiple times and found the website easy to use. Was able to specify the kind of cushion I wanted made, it was constructed as specified, and delivered on time. Can't speak to the longevity of the newest one because I am having it upholstered now, but the ones we bought a few years ago are still in great shape. Comfortable with no perceptible sag.

FoamByMail is the most cost effective solution to store your models. The pluck foam comes in different thicknesses and sizes that you can easily customize to fit any carrying case or tool box. I've used them so far to make carrying solutions for several people and they love the easy and look of the foam.