Duane S.

I ordered 16 pieces of charcoal foam to fit inside hard-sided gun cases. Their rep told me that the sizes would be cut to within 1/8" which would be perfect for the cases. All of the pieces were cut oversize by 1/2" to 3/4" and won't fit in the cases. I talked to Linda and she told me to send pictures showing the sizes. I sent three sets of pictures, 24 in all. She complained that the pics didn't meet their requirements. Finally I was told that the cuts were within their tolerances. She told me that I could cut them down to the sizes I needed. This was all after I paid them $100.00 extra to cut the foam to a 1/8" tolerance. They have refused to make this right and the manager won't speak to me. Very shoddy work.

I ordered 16 pieces of custom cut charcoal foam for hard-sided gun cases. Their rep told me the cuts would be within 1/8", which would be perfect for the cases. All of the foam was cut oversize by 1/2" to 3/4". When I complained I was told the cuts were within their tolerance even though I was told 1/8". They told me to cut the foam down myself to the size I needed. And they charged me $100.00 to cut the foam. The business name is Foam Factory in Macomb, Michigan.