Mike H.

Ordered two customer sofa cushions (same size) and when I received them, one of the three measurements were off by almost 1.5". When contacted the FF customer service team, I was notified of a "tolerance specifications form on their website. And guess what...they can be off by 1.5" in all three directions! Here is the rub...if they could be spot on for two of measurements, why the hell can't they be accurate with the third?!. I mean, when you are off that much, the cushion WON'T FIT THE COVER! So what's the point of paying for a "custom" cushion given the margin of error.? And do you think they have that tolerance disclaimer right out in front for you? Noooo. You have to read two different pages in detail to see the link to it. I am betting MANY have missed that little info sheet because if I would have seen it, I would NOT have ordered it thru them - and they know that! I am embarrassed for them to even be compelled to write this when the reality of that margin of error is just a way they can protect themselves against poor workers/workmanship by putting their lack of detail on the consumer. "Hey folks, we can be off by 1.5" inches in EVERY direction...but if you still want it, we will make it for you." And to think they got two of the directions perfect...I guess it was just a bad Monday for the worker who just couldn't stay awake for the 3rd cut. And I purchased their most expensive foam they offered. What a joke. I will say the quality of the cushion seemed to be high, but who knows, ergo, two stars. BEWARE.