FM-Anime

I bought a cosplay in december and after many messages in all the social media that they have and a ton of ''keep waiting'' they sent me a ''cosplay'' that it not worth for the price: quality, sewing and measures. I wrote it again and many days after no response they said that it's not their cosplay because the pants are ''blue'' in the photos when the pants of the photos are purple.

Seeing all these negative reviews confuses me because i had absolutely no issue ordering from fm anime. I ordered in late june and it got to me today, in perfect condition and a perfect size. Granted i did paypal them an extra 20$ for extra fast shipping, and i regret nothing. It got here very quick for having to be tailored all the way in hong kong, during these awful times no less. The size was perfect, and the costume was very well made. I messaged them quite a few times on fb messenger with questions i had, (which is in the bottom right corner of the site) and they replied honestly and quickly each time. At least as far as i can tell. Perhaps a lot of the people having contact issues are trying to contact them by email rather than facebook? They seem to just be much more active there. Not positive though. The shipping company they're partnered with (sf express) also handled a couple of my calls very well and honestly the all around service and experience was great. Whatever the case, i may have just been lucky but i experienced no issues whatsoever, and if it were to be the same case for someone else, i'd even recommend the shop.

Terrible. Never buy on this site. I ordered two wigs on april and have patiently waited a few months. They never arrived. I then emailed them several times and never got a reply. Meanwhile it is now July.
I get just completely ignored.

Ordered a wig and it was hell.
So I've got my wig (super late mind you, offering me no other choice than to forego my cosplay completely because I had no time to order another wig somewhere else because it took me over 3 months to get this wig!?).
It's... terrible. You can see the bottom, it's frizzy/ and chunky and the worst thing? It doesnt even fit my head. Regular wigs do. Wigs from amazon do. Arda wigs too. Not my first rodeo. This is lower quality than some halloween wigs i got online. That saying a lot. And the smell, gosh the smell is horrendous. Had multiple bags on it and it still smelled, had to trash it. The hair fiber was toast. You touched the hair and it broke, possibly treated at too high temp or because of the chemicals.
Oh and their customer service took weeks to answer me... To offer me 10$ off the next purchase.
Buy somewhere else.

Customer service is horrid and untrustworthy. Placed my order November 2020 and after a 3 month wait, I contacted them out of concern that they might've overlooked my order. They answered promptly and told me that the cosplay is 75% finished and will be completed and shipped as soon as possible. Fast forward two months ahead and still no cosplay. I contacted customer service again regarding this issue and didn't get any response for more than a week. I opened a PayPal dispute which I really hate doing, but I had no other choice at this point. Suddenly customer service was quick to my needs and giving me constant shipping updates (lmao). I received the first shipment of my cosplay goods in May 2021 and they were admittedly decent quality, but the sizing was a bit off. The cherry on top for me is when I got my second part of the shipment a few days ago and realized they sent me an incomplete wig (it was missing the pony tail piece). Absolutely done with this service.

Ordered an item in the middle of March (68 days ago as of writing this). I gave them custom measurements for a custom order via email which they happily accepted. The website lists it would take about 20-30 days to make plus about 7-14 days to ship. I've ordered costumes overseas before so I usually do about two months in advance just to play it safe and give me room for delays. I let time go by because I figure like any other place in the world, once an order is made, it is being worked on and if for any reason there is an issue, I would be told about it. About a month and a half pass and I email them on the status, expecting they may have not updated on the shipping. Turns out, my order had not even started the order yet because they lost the custom measurement that was needed to even make the order, something mentioned in the emails between me and this sham of a company several times! I had to email them every day to try to get an update on this order the website advertised to be there in that course of a month and a half.
I was promised this order within two weeks and was promised EMS shipping in that email to make up for the mistake, while it was still upsetting to have this product be delayed so many times because of sheer laziness, at least I would get a fast shipping to get it in the time I desired. But then it takes well over two weeks to get an update only to find out I was lied to about the shipping speed! Have not received my costume I was supposed to have weeks ago according to the website's estimated time due to the incompetence of the people here.
Never shopping here again!

My order was never shipped. It was impossible to have my money back. The never answered to my e-mails. Absolutely to avoid, not reliable at all!

I have been waiting since February. Was supposed to receive it { with the virus delay} in may, we are in July and still no answer.
Don't expect them to answer you, all emails sent got to reply, will threaten with a lawyer

FM Anime is one of the most horrible experiences I've ever had. They scammed about 40$ off of me.
Ordered on 19th of February and never heard anything via Email or PayPal.
Hopefully PayPal will side with me and I'll get my money back.

Please do me the favor and NEVER EVER order from them!

Seller still hasn't shipped my order, been over a month. Messaged support, they said they would message the seller. Still haven't gotten anything :)

I've ordered from them before and it went well. Second time was a nightmare. Promised several times over email I'd get my cosplay on time. Never did. Cosplay shipped four months after I needed it and it doesn't even fit. PayPal won't side with me. I'm out of $200 now. Been cosplaying for 12 years and this was my biggest cosplay regret.

I ordered an Illumi Zoldyck costume from FM Anime on April 22,2022 for a convention that was not until July 28. That is more than 3 months lead time, which based on my experience with multiple other cosplay websites is more than enough time. For example, I ordered a much more elaborate, custom-made Wei Wuxian cosplay from Ezcosplay.com and it arrived it a month. However, the costume from FM Anime arrived late. Literally the weekday AFTER THE CONVENTION. They were not very unresponsive over email even though I emailed them multiple times starting in June 2022 expressing my concern that the convention was a month away. What use is FM Anime cosplay provider if they take over three months to produce the items, and it comes after the convention took place? DO NOT ORDER FROM THEM!

Honestly i do not advice someone to use FM-Anime Because they lies to the costumer without hesitation when you talking about return, exchange or refund the last month i ordering a costume from them and i received my order 6 weeks after having did my order from the website and the problem is that i received the wrong size (too short) so i had to put a request to the seller and he told me that he gonna to do something for solving my problem and 2 week later the haven't did anything for solving my order and he ignoring my request i will not deal with them again

I use to order from this website a lot and never had an issue. Until I ordered a cosplay from them and was sent an email 18 days after the order was placed saying they can't make it in the customer size, even though that is what they offered. I had invested over £100 into the costume. Thankfully it was 13 weeks before the con so I can order a new costume.

I bought the Edna cosplay from Tales of Zestiria in Mid August. Site said 20-40 days handling, which was fine since I won't need the cosplay till February. However, waiting 2 months, sending out emails on an update on how the cosplay is coming along, we have received nothing. No emails, no product. Reported the transaction today. Have to find a commissioner now for this cosplay which is upsetting because I actually really liked their Edna cosplay!

DO NOT USE. They are a Chinese scam site! I ordered some boots. They sometimes respond by email but never apologize or give refunds. PayPal dispute in process. Positive reviews here are fake!

I've ordered a costume, and despite it being 2 months late I was patient and understanding. When it finally arrived, it had a wrong size, and when I contacted their customer service to get it fixed, they stopped answering entirely. I've tried to reach them for months now, and unfortunately I ordered custom size, so paypal doesn't cover.
They apparently have time to delete my comments on their facebook page, but not for answering me, or getting it fixed.

Ive ordered an cosplay and aon coat for it... it recived after 2 months... but the cosplay itself had an wrong size... so ive sended the cosplay without additional jacket back... ive told even if its my failure, because ive sended wrong sizes i will pay extra... but now passed 5 months and their last reply was on december...

""we will find, your package and come back to you""

On tracking i saw it didnt recived directly and they picked up from post station... a few days later they told me they need to find my package..., the upper message... and since this i got no reply anymore... at least ive got that coat... the cosplay itself i will order somewhere else, but

Never again" this shop

WARNING
Fingers away from this company. Internet fraudsters.
We ordered and paid for a costume there for the Japantag, on 01. 04. 17. This was not delivered until today. The company only responds with more and more delays in terms of delivery. Have now filed with the police for Internet fraud.

Regards

Its cheap yes, quality also good, but the service is terrible.

Its an risk buy if its ok, okay,. But if theres just the smalles thing they did wrong... they will tell you you could order it again, they dont corrigate anything or else.

I ordered a pair of costumes months in advance of when I needed it but as the date came closer and closer I emailed the company again and again. They didn't reply for weeks! Finally the week before I needed my cosplay they responded that they hadn't even finished both of them! Though they promised the outfits would come in time they arrived literally the day AFTER I needed them. Though the quality is nice it's hardly worth it if you don't get your costume in a reasonable time and ONLY if you pester them will they even send them!

They tell y' 5-20 business days but... Its 30th, the 26th of June was the day; but they only see your message on fb, idk if i'll ve my wig.

I ordered a Soleil Fire Emblem Fates cosplay on Feburary 26th and specified I needed it by May 1st. It is now May 10th, and it still hasn't shipped. I have contacted the company numerous times and have received only one response which asked for two more weeks to make the costume. Stupidly, I said yes. (The con I plan on attending is in June, so I thought it would be okay. I wanted the month to tailor it if needed.) They told me I would have a tracking number by May 8th. I contacted them again tonight and informed them that if they did not ship or refund my $170USD by May 13th I would open a claim at my bank. I have never had a company give me as many problems as FM-anime before. I've ordered from more than seven companies, and honestly I'm ready to go back to another company and pay a commission fee for a rush job.

Save your money, order from any other company. FM-ANIME is the worst.